Hey Kunzi,

You can modify enfold/includes/loop-index.php file. If you can post a screenshot and show the changes you would like to make and a link to your website, we might be able to provide you more accurate information :)
You can upload your screenshots on imgur.com or Dropbox public folder and post the links here

Best regards,
Yigit

Hallo!

Please refer to this post – http://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/ and try installing the theme via FTP.
If that too does not help, please post WP admin logins and FTP logins here privately so we can look into it :)

Best regards,
Yigit

P.S.: If you would like to receive replies in German, please let us know so our German speaking moderators can help however since there are more English speaking moderators, you would probably get quicker response if you do not mind communicating in English :)

Hi,

I am not really sure what could be causing the issue on your end. Have you made sure that you are using the latest version of OS and browsers?

Best regards,
Yigit

Hi,

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

Hey Gerry,

Thanks for contacting us!

Yes, you can use the license from the old site on a new site :)

Let us know if you have any other questions or issues!

Best regards,
Yigit

Hi,

I inserted an API key @Vinay generated and edited your element to insert your address. Please review your website :)

Best regards,
Yigit

Hi,

I will ask my teammates to check the thread once again :)

Best regards,
Yigit

Hey Julie!

thanks for contacting us!

Sure! You can simply remove Enfold from incorrect domain and install on the correct one :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

Shalom! :)

Thanks for contacting us!

We have forwarded your message to Kriesi. If interested, he will contact you :)

Regards,
Yigit

Hi,

@hylandgraphics We have replied to your thread. Let us continue there. We are going to keep this one open for the OP :)

Best regards,
Yigit

Hey Gene,

Please check this post once again – http://kriesi.at/documentation/enfold/how-to-register-a-google-maps-api-key/. If that still does not help, please create a temporary admin login and post it here privately with the address you would like to insert

Best regards,
Yigit

Hi,

@Nikko checked your website on his tablet and said he is not able to reproduce the issue as well. Can you reproduce the issue on actual tablet?

Best regards,
Yigit

Hi Harvinder,

We are truthfully sorry that you are having issues with the theme however it is not very easy to find the cause of this particular issue that is why it is taking longer than it should.

Can you please post FTP logins here privately as well so we can look further into the issue?
Also, i read older posts but wanted to check with you again, can we de-activate all active plugins for testing purposes?

Best regards,
Yigit

Hey!

Please try the following:
1. Install this plugin: https://wordpress.org/plugins/simple-image-sizes/
2. Go to Settings > Media
3. Change the square image size (increase its width / height).
4. Regenerate the thumbnails by clicking the button at the bottom.

Then add following code to Quick CSS in Enfold theme options under General Styling tab and adjust as needed

.small-preview {
    width: 180px;
    height: 120px;
}

Best regards,
Yigit

Hi Sushil,

You simply need to adjust options in Enfold theme options. Please note that you would need to switch language in Enfold theme options after applying changes as they are being applied independently.

1- Not sure if i understood you clearly. However as i mentioned above, please go to Enfold theme options > Header > Extra elements in each language and make sure settings are matching

2- Please go to Enfold theme options > Footer and enable social network links

3- I went to Enfold theme options and switched language to Polish and then Russian and chose frontpage. That helped with those pages.

Best regards,
Yigit