Page 546 – Support | Kriesi.at – Premium WordPress Themes

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Author

Posts
January 23, 2018 at 10:04 pm in reply to: Purchased Support – Cannot login #901701

Yigit
Keymaster

Hi CD!

Thanks for contacting us!

We reset your account. Please see private content field for more info :)

Cheers!
Yigit

January 23, 2018 at 10:03 pm in reply to: Newest version of Enfold Error /php/shortcode-parser.class.php file #901699

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

January 23, 2018 at 7:42 pm in reply to: Enfold instagram is currently not working! #901634

Yigit
Keymaster

Hi!

Please update Enfold to the latest version 4.2.1 – kriesi.at/documentation/enfold/updating-your-theme-files/ and that should solve the issue.

If you are using an older version of PHP on your server, you may receive an error after update. If that happens to be the case, please see message below:

Could you please try replacing wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-parser.class.php file with this one – https://www.dropbox.com/s/ld5iiaivyaspw50/shortcode-parser.class.php?dl=0 via FTP and check if that helps?

Best regards,
Yigit

January 23, 2018 at 7:39 pm in reply to: web maintenance #901631

Yigit
Keymaster

Hey Ken,

Thanks for contacting us!

We do not provide such services. We sell premium WordPress themes. You could consider using a service such as this one – https://steadywp.com/ for maintenance services. If you are interested any of our themes, please let us know so we can gladly share more information :)

Best regards,
Yigit

January 23, 2018 at 4:52 pm in reply to: Site Broken on Recent Update #901555

Yigit
Keymaster

Hi,

Could you please try replacing /wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-parser.class.php file with this one – https://www.dropbox.com/s/ld5iiaivyaspw50/shortcode-parser.class.php?dl=0 via FTP and check if that helps?
Fix will be included in upcoming Enfold update.

Best regards,
Yigit

January 23, 2018 at 4:51 pm in reply to: Can we decide what related products can be displayed? #901554

Yigit
Keymaster

Hi,

Please refer to this post for more info – https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/

Regards,
Yigit

January 23, 2018 at 4:36 pm in reply to: I Want to translate the theme #901542

Yigit
Keymaster

Hey,

Thanks for your help!
You can post download link to this thread and we will include it upcoming updates – https://kriesi.at/support/topic/please-contribute-and-translate-enfold/ :)

Best regards,
Yigit

January 23, 2018 at 4:27 pm in reply to: Button Form: Button-Link form elements missing #901535

Yigit
Keymaster

Hi,

@grundin Please update Enfold to the latest version – kriesi.at/documentation/enfold/updating-your-theme-files/. Issue was fixed already. If you have any other questions or issues, please start a new thread under Enfold sub forum.

Best regards,
Yigit

January 23, 2018 at 4:16 pm in reply to: update 4.2.1 not working #901526

Yigit
Keymaster

Hi Peter,

Glad it worked! Fix will be included in upcoming Enfold update.

For future readers

Could you please try replacing public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-parser.class.php file with this one – https://www.dropbox.com/s/ld5iiaivyaspw50/shortcode-parser.class.php?dl=0 via FTP and check if that helps?

Regards,
Yigit

January 23, 2018 at 4:06 pm in reply to: HIde / remove date in post slider #901517

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

January 23, 2018 at 4:04 pm in reply to: Theme Activation bug #901513

Yigit
Keymaster

Hi Maurine,

Thanks for the info!

We have updated your theme via FTP. Please review your website :)

Best regards,
Yigit

January 23, 2018 at 3:59 pm in reply to: HIde / remove date in post slider #901508
Yigit
Keymaster
Hi,

Please add following code to Quick CSS as well
```
.slide-content span.blog-categories.minor-meta {
    display: none!important;
}
```
Best regards,
Yigit
January 23, 2018 at 3:58 pm in reply to: Uploading to WordPress Error #901507

Yigit
Keymaster

Hi,

I currently cannot see Enfold logo on your page however that must be transparent logo that you can change in Enfold theme options > Header > Transparency Options :)

Best regards,
Yigit

January 23, 2018 at 3:55 pm in reply to: Problem with latest version #901503

Yigit
Keymaster

Hi,

@freshwebsitesla Thanks for the feedback! Glad it worked :)

Best regards,
Yigit

January 23, 2018 at 3:53 pm in reply to: HIde / remove date in post slider #901500
Yigit
Keymaster
Hey,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
```
time.slide-meta-time {
    display: none!important;
}
.avia-content-slider-inner {
    height: auto!important;
}
```
Best regards,
Yigit
January 23, 2018 at 3:50 pm in reply to: Güncelleme Sorunu #901496

Yigit
Keymaster

Merhabalar Metin bey,

Bizimle iletisime gectiginiz icin tesekkurler!

Memory limiti sunucunuzda 67M. Hosting firmanizla iletisime gecip memory limitini 256M’e yukseltmelerini rica edebilir misiniz?

Sonrasinda sorun devam ederse, lutfen FTP bilgilerinide gizli alandan gonderin, daha derinlemesine goz atalim :)

Best regards,
Yigit

January 23, 2018 at 3:45 pm in reply to: Password related #901493

Yigit
Keymaster

Hi Edvin,

Thanks for contacting us!

For more information, please see private content field below :)

Regards,
Yigit

January 22, 2018 at 11:51 pm in reply to: Footer Query #901059
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
```
@media only screen and (min-width: 768px) {
#footer .flex_column:nth-child(2) .menu {
    -webkit-column-count: 3;
    -moz-column-count: 3;
    column-count: 3;
}}
```
Best regards,
Yigit
January 22, 2018 at 11:47 pm in reply to: Uploading to WordPress Error #901057

Yigit
Keymaster

Hi!

You do that through WordPress. Please refer to this screenshot – https://i.imgur.com/J4lYjdI.jpg

Best regards,
Yigit

January 22, 2018 at 11:27 pm in reply to: Uploading to WordPress Error #901038

Yigit
Keymaster

Hi,

Glad we could help! :)

You can simply go to Enfold theme options > Demo Import and click “import” on health demo and it should be imported within a few minutes :)

Best regards,
Yigit

January 22, 2018 at 11:25 pm in reply to: Can't Register for Forum #901034

Yigit
Keymaster

Hey,

We have reset your account manually and inserted your credentials in private content field below.

You are currently using a very old version of Enfold which is not compatible with PHP 7 and you are probably using PHP 7 or newer version on your server. As i recommended earlier, updating the theme should solve the issue – kriesi.at/documentation/enfold/updating-your-theme-files/ :)

Cheers!
Yigit

January 22, 2018 at 11:18 pm in reply to: Uploading to WordPress Error #901027

Yigit
Keymaster

Hey!

I applied the fix on your installation which will be included in upcoming Enfold update. Please review your website :)

Regards,
Yigit

January 22, 2018 at 10:12 pm in reply to: Newest version of Enfold Error /php/shortcode-parser.class.php file #900991

Yigit
Keymaster

Hi!

I was able to update the theme and it did not throw any errors however your site is still odd and issue seems to be database related. Have you made any changes on your database prior to this issue?

Regards,
Yigit

January 22, 2018 at 9:08 pm in reply to: Enfold 4.2.1 Self-Hosted Video Bug #900975

Yigit
Keymaster

Hey!

I would like to share the same message on this thread as well to inform other users who are having the same issue.
We are sorry about that. Apparently, there has been a miscommunication within our dev team and video background fix was not included.
We will include it in upcoming update along with PHP backwards compatibility which we are hoping to release within a few days.

Best regards,
Yigit

January 22, 2018 at 9:00 pm in reply to: HTTP ERROR 500 after updating to latest version #900971

Yigit
Keymaster

Hi!

Please replace wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-parser.class.php file with this one – https://www.dropbox.com/s/ld5iiaivyaspw50/shortcode-parser.class.php?dl=0 via FTP. Fix will be included in upcoming update soon.

Regards,
Yigit

January 22, 2018 at 8:56 pm in reply to: Newest version of Enfold Error /php/shortcode-parser.class.php file #900967

Yigit
Keymaster

Hi Nicole,

Yes, i am currently overwriting theme files on your server however it is pretty slow. We will update you again once that is done.

Regards,
Yigit

January 22, 2018 at 8:54 pm in reply to: Weird line on my blog page #900964
Yigit
Keymaster
Hey,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
```
.html_elegant-blog .multi-big .post_author_timeline, .html_elegant-blog .single-small .post_author_timeline {
    display: none;
}
```
Your posts seem to be missing featured image. This is how it should look out of the box – https://kriesi.at/themes/enfold/blog/blog-single-small/:)

Best regards,
Yigit
January 22, 2018 at 8:31 pm in reply to: Mobile Menu Background Color #900952
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
```
.html_av-overlay-side #top .av-burger-overlay-scroll {
    background: orange;
}
```
Best regards,
Yigit
January 22, 2018 at 8:27 pm in reply to: Spinning wheel of death on Enfold Editor after updating to WP 4.9.2 #900949

Yigit
Keymaster

Hey,

Please refer to this post – https://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/. If that does not help, please create a temporary admin login and post it here privately so we can look into it :)

Regards,
Yigit

January 22, 2018 at 5:44 pm in reply to: Enfold activate problem #900905

Yigit
Keymaster

Hey!

I tried FTP logins but received “Server said: PWD: Permission denied. Error -124: PWD failed” error in both.

Please check logins/permissions once again.

Regards,
Yigit
Author

Posts

Viewing 30 posts - 16,351 through 16,380 (of 82,620 total)

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