Page 483 – Support | Kriesi.at – Premium WordPress Themes

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Author

Posts
May 17, 2018 at 2:25 pm in reply to: Page Content Element Underlining Text #958170
Yigit
Keymaster
Hi,

Thanks for the info, i was able to login.

I noticed you used A tag with name attribute for your anchor point and since you have following custom CSS code in Enfold theme options > General Styling > Quick CSS, text had underline
```
/*Underline links*/
.avia_textblock a {
text-decoration: underline;
}
```
I changed your anchor point to following
```
<div id="included" class="anchor-point"></div>
```
and added following code to bottom of Style.css file of your child theme
.anchor-point { clear: both; }
Please review your website :)

Best regards,
Yigit
- This reply was modified 7 years, 10 months ago by Yigit.
May 17, 2018 at 2:13 pm in reply to: I have a issue on our website and it has error messages. #958161

Yigit
Keymaster

Hey Anton,

Thanks for contacting us!

We would like to inform you that we only provide support to our registered users.

You can register to our support forum here – and then start a new thread under Enfold sub forum.

Please make sure to elaborate on the issue you are having/changes you would like to make on your thread. If you would like to include screenshots, you can upload them on http://imgur.com, https://snag.gy or Dropbox public folder and attach the links in your posts :)

Best regards,
Yigit

May 17, 2018 at 12:42 am in reply to: How to change the background color for Testimonials slider (compact)> #957843

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

May 17, 2018 at 12:16 am in reply to: How to change the background color for Testimonials slider (compact)> #957839
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
/* CSS - Testimonial BG */

.main_color .avia-testimonial-arrow-wrap .avia-arrow, .main_color .avia-slider-testimonials .avia-testimonial-content {
    background: #f2f2f2;
}
```
Best regards,
Yigit
May 16, 2018 at 11:57 pm in reply to: Menu one page #957833

Yigit
Keymaster

Hey,

Please use this plugin – https://wordpress.org/plugins/zen-menu-logic/ and choose to display different menu for your inner pages :)

Cheers!
Yigit

May 16, 2018 at 10:15 pm in reply to: Space under fullwidth slider #957761
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
.avia-builder-el-0.av-minimum-height-100 .container, .avia-builder-el-0.avia-fullscreen-slider .avia-slideshow, .avia-builder-el-0.av-cell-min-height-100 > .flex_cell {
    height: 80vh;
}
```
Please make sure that > sign is not converted to – http://i.imgur.com/IDXRZQ3.png in Quick CSS field.

Best regards,
Yigit
May 16, 2018 at 10:07 pm in reply to: Accordion icons not showing up #957755
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
.active_tc .toggle_content {
    border: none;
}
```
Best regards,
Yigit
May 16, 2018 at 9:48 pm in reply to: PHP Warning on iconlist.php #957743
Yigit
Keymaster
Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Yigit
May 16, 2018 at 9:42 pm in reply to: Failed manual Upload of Demo after using the regular Import option. #957734

Yigit
Keymaster

Hi,

I imported demo manually however images are missing. Please make sure that wp-content/uploads folder has correct permissions ( 755 ) – http://codex.wordpress.org/Changing_File_Permissions

Best regards,
Yigit

May 16, 2018 at 7:51 pm in reply to: PHP Warning on iconlist.php #957651

Yigit
Keymaster

Hey zimbo,

Which PHP version are you using? We would recommend PHP version 7.x.

Best regards,
Yigit

May 16, 2018 at 6:52 pm in reply to: Enfold 4.3.2. under Advanced Styling … #957642

Yigit
Keymaster

Hi,

That is weird. I checked my local installation and i cannot reproduce this.
Are you still having the issue? If you are, is it on a clean installation?

Best regards,
Yigit

May 16, 2018 at 6:47 pm in reply to: Masonry not aligned correctly on mobile #957638
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
/* Masonry mobile CSS */

@media only screen and (max-width: 480px) { 
.av-large-gap.av-fixed-size .av-masonry-entry .av-inner-masonry {
    right: 0;
}}
```
Best regards,
Yigit
May 16, 2018 at 6:41 pm in reply to: Gallery Images are faded #957633

Yigit
Keymaster

Hi,

Glad Nikko could help! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

May 16, 2018 at 6:31 pm in reply to: Beitragsbild überschneidet Text #957631
Yigit
Keymaster
Hi,

I added following code to Quick CSS
```
.html_elegant-blog #top .fullsize .template-blog .big-preview.multi-big {
    margin-bottom: 20px;
}
```
Please review your website :)

Best regards,
Yigit
May 16, 2018 at 5:56 pm in reply to: Update to 4.3 – Fullwidth Easy Slider Fallback Image not working #957625

Yigit
Keymaster

Hi Michel,

I just checked your website on my iphone but i cannot reproduce the issue. I noticed you updated the theme to 4.3.2. Has that helped? :)

Best regards,
Yigit

May 16, 2018 at 5:02 pm in reply to: Problems with icons, buttons and separators after Enfold update #957589

Yigit
Keymaster

Hi Sophie,

I checked your website once again on Safari on macOS but it loads fine on my end as well. I attached a screenshot in private content field.
Font uploader will be available in a week :)

Best regards,
Yigit

May 16, 2018 at 3:53 pm in reply to: 4.3.2 known bugs / changelog? #957554

Yigit
Keymaster

Hey Rob :)

Please make sure to flush your browser cache – https://kriesi.at/documentation/enfold/changelog/. Enfold 4.3.2 was added and is still there :)

Regards,
Yigit

May 16, 2018 at 2:12 pm in reply to: Enfold update –> "ERROR: Stylesheet is missing" message #957502

Yigit
Keymaster

Hey,

Could you please post FTP logins in private content field as well so we can look into it? :)

Best regards,
Yigit

May 16, 2018 at 2:06 pm in reply to: FIXED: allowed memory issue to load page? #957498

Yigit
Keymaster

Hey demtnman,

Please try to increase the allocated memory to 256M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
You can contact your service provider and they can do it for you.

Best regards,
Yigit

May 16, 2018 at 1:55 pm in reply to: Ajax Portfolio Main Image Sizes #957488

Yigit
Keymaster

Hi,

Glad it is working fine now! :)
Let us know if you have any other questions or issues and enjoy the rest of your day!

Best regards,
Yigit

May 16, 2018 at 10:44 am in reply to: All system and apps settings complete with the new galaxy J500H versions 6.0.1 complete now by authorities. #957433

Yigit
Keymaster

Hey Abrar,

Thanks for contacting us!

I am not sure if i understood you clearly though. Could you please elaborate?

Best regards,
Yigit

May 16, 2018 at 12:15 am in reply to: Header modifications #957245

Yigit
Keymaster

Hi,

You can find the code here – https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area

Best regards,
Yigit

May 15, 2018 at 11:28 pm in reply to: Page Builder content not showing after updating Enfold #957238

Yigit
Keymaster

Hi Alex,

Glad it worked!
We are planning to release the update in a week. We will share more details then :)
I am marking the thread as resolved. If you have any other questions or issues, please feel free to start a new thread!

Regards,
Yigit

May 15, 2018 at 11:25 pm in reply to: GDPR Plugin #957236

Yigit
Keymaster

Hey,

Please see private content field :)

Regards,
Yigit

May 15, 2018 at 11:21 pm in reply to: New wordpress site support #957235

Yigit
Keymaster

Hey Tim,

Thanks for contacting us!

We sell premium WordPress themes and provide support for our themes and do not provide services such as creating custom themes or modifying them.

Currently Enfold theme is the most popular, powerful, flexible and user friendly theme we have ever created therefore we would recommend you that one.
Enfold is fully compatible with WPML so you can easily turn your site into a multilingual one.

Enfold is also fully compatible with WooCommerce, the most popular e-commerce plugin for WordPress.

You can import one of Enfold demos with a single click in Enfold theme options > Demo Import within a few minutes and start working on your website right away.

Enfold uses Advanced Layout Builder ( please go to – http://kriesi.at/documentation/enfold/videos/ and check out “Intro to the Advanced Layout Editor” video to see how it works. Also here is a Youtube video created by a fellow Enfold user that pretty much explains how theme works – https://www.youtube.com/watch?v=NB2JKqRL_bY. Currently there are many more elements and new features on ALB and we are adding new ones with major updates).

Enfold is $59 on ThemeForest and comes with a 6 month support, you can extend it to a year. After purchasing Enfold, you can register to our support forum – https://kriesi.at/support/register/ and start a new thread whenever you have a question or an issue and we will gladly try to help you.

Let us know if you have any other questions! :)

Regards,
Yigit

May 15, 2018 at 7:00 pm in reply to: technical problem #957179

Yigit
Keymaster

Hi,

You are welcome.

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum.

Best regards,
Yigit

May 15, 2018 at 6:07 pm in reply to: technical problem #957153

Yigit
Keymaster

Hey,

Thanks for contacting us!

I checked your website and it loaded fine on my end on first load. Only issue i noticed is your broken logo link. Please upload an image or refer to this post – https://kriesi.at/documentation/enfold/logo/#text-logo-with-subtext if you would like to use text instead an image.
Enfold 4.3.2 is available and has a few bug fixes. Please update the theme – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

Regards,
Yigit

May 15, 2018 at 6:03 pm in reply to: Enfold #957151

Yigit
Keymaster

Hi,

Thanks for contacting us!

Your client is using a very old version of the theme. A lot has changed in Enfold since 2.3.2 so you would probably need to re-configure some options and elements. If previous developers made changes on parent theme files, those will be overwritten, since you are not using a child theme.

Please create a testing installation and update the theme there firstly to be on the safe side. We would recommend you to delete /wp-content/themes/enfold folder and re-upload it via FTP – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

If you have any issues or need assistance, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum.

Best regards,
Yigit

May 15, 2018 at 5:25 pm in reply to: Layerslider not working after Enfold update to 4.3 #957117

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

May 15, 2018 at 4:12 pm in reply to: I don't see the changes I make in the settings options theme #957067

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit
Author

Posts

Viewing 30 posts - 14,461 through 14,490 (of 82,625 total)

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