Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

.avia-builder-el-0.av-minimum-height-100 .container, .avia-builder-el-0.avia-fullscreen-slider .avia-slideshow, .avia-builder-el-0.av-cell-min-height-100 > .flex_cell {
    height: 80vh;
}

Please make sure that > sign is not converted to – http://i.imgur.com/IDXRZQ3.png in Quick CSS field.

Best regards,
Yigit

Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Yigit

Hey zimbo,

Which PHP version are you using? We would recommend PHP version 7.x.

Best regards,
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

/* Masonry mobile CSS */

@media only screen and (max-width: 480px) { 
.av-large-gap.av-fixed-size .av-masonry-entry .av-inner-masonry {
    right: 0;
}}

Best regards,
Yigit

Hi,

I added following code to Quick CSS

.html_elegant-blog #top .fullsize .template-blog .big-preview.multi-big {
    margin-bottom: 20px;
}

Please review your website :)

Best regards,
Yigit

Hi Sophie,

I checked your website once again on Safari on macOS but it loads fine on my end as well. I attached a screenshot in private content field.
Font uploader will be available in a week :)

Best regards,
Yigit

Hey,

Could you please post FTP logins in private content field as well so we can look into it? :)

Best regards,
Yigit

Hi,

Glad it is working fine now! :)
Let us know if you have any other questions or issues and enjoy the rest of your day!

Best regards,
Yigit

Hi,

You can find the code here – https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area

Best regards,
Yigit

Hey,

Please see private content field :)

Regards,
Yigit

Hi,

You are welcome.

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum.

Best regards,
Yigit

Hi,

Thanks for contacting us!

Your client is using a very old version of the theme. A lot has changed in Enfold since 2.3.2 so you would probably need to re-configure some options and elements. If previous developers made changes on parent theme files, those will be overwritten, since you are not using a child theme.

Please create a testing installation and update the theme there firstly to be on the safe side. We would recommend you to delete /wp-content/themes/enfold folder and re-upload it via FTP – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

If you have any issues or need assistance, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum.

Best regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi,

Thanks for contacting us!

We sell premium WordPress themes and provide support for our themes and do not provide services such as creating custom themes or modifying them.

Currently Enfold theme is the most popular, powerful, flexible and user friendly theme we have ever created therefore we would recommend you that one.
Enfold is fully compatible with WPML so you can easily turn your site into a multilingual one.

Enfold is also fully compatible with WooCommerce, the most popular e-commerce plugin for WordPress.

You can import one of Enfold demos with a single click in Enfold theme options > Demo Import within a few minutes and start working on your website right away.

Enfold uses Advanced Layout Builder ( please go to – http://kriesi.at/documentation/enfold/videos/ and check out “Intro to the Advanced Layout Editor” video to see how it works. Also here is a Youtube video created by a fellow Enfold user that pretty much explains how theme works – https://www.youtube.com/watch?v=NB2JKqRL_bY. Currently there are many more elements and new features on ALB and we are adding new ones with major updates).

Enfold is $59 on ThemeForest and comes with a 6 month support, you can extend it to a year. After purchasing Enfold, you can register to our support forum – https://kriesi.at/support/register/ and start a new thread whenever you have a question or an issue and we will gladly try to help you.

Let us know if you have any other questions! :)

Regards,
Yigit

Hi,

I noticed you were using a very old PHP version, 5.2. I changed it to 5.6 which is minimum recommended PHP version. Please review your website.

Best regards,
Yigit