Page 481 – Support | Kriesi.at – Premium WordPress Themes

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May 21, 2018 at 7:28 pm in reply to: Size of text of blog entries (on the blog page) smaller. #959921
Yigit
Keymaster
Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Yigit
May 21, 2018 at 7:05 pm in reply to: Problem with transparent header and size of blog titels #959916

Yigit
Keymaster

Hi,

Please go to Enfold theme options > General Styling > Quick CSS enter a space to enable save button and then save your theme options. That should fix the issues you mentioned in your first post.

Those are element ID’s added by theme.

Best regards,
Yigit

May 21, 2018 at 6:51 pm in reply to: Grid Row borders issue #959909

Yigit
Keymaster

Hi Alexia,

I deleted separator elements and that worked. Please review your website :)

Best regards,
Yigit

May 21, 2018 at 6:46 pm in reply to: Update to new enfold, avia elements dont work #959905

Yigit
Keymaster

Hi,

Glad you figured it out! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

May 21, 2018 at 6:41 pm in reply to: Strato Problem Download Demodatei #959902

Yigit
Keymaster

Hi,

Sorry for the late reply!

FTP logins are not working for me. Could you please check them once again?

Best regards,
Yigit

May 21, 2018 at 6:26 pm in reply to: Enfold Instagram Widget not Working #959898

Yigit
Keymaster

Hey,

You are currently using an older version of the theme. Please update Enfold to the latest version 4.3.2 – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#reinstall-or-update-using-ftp

Regards,
Yigit

May 21, 2018 at 5:53 pm in reply to: Cannot redeclare av_upcoming_events_fallback() #959888

Yigit
Keymaster

Hi,

@rteckagencyllc please refer to this post – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#reinstall-or-update-using-ftp and update the theme via FTP and make sure to overwrite all files. Issue occurs when folders are merged while they need to be replaced.

Best regards,
Yigit

May 21, 2018 at 2:44 pm in reply to: Enfold Showcase #959791

Yigit
Keymaster

Hi Rick,

Your website looks great! :)

Best regards,
Yigit

May 21, 2018 at 2:42 pm in reply to: GDPR Compliance #959788

Yigit
Keymaster

Hi,

You are welcome! Let us know if you have any other questions :)

Best regards,
Yigit

May 21, 2018 at 2:01 pm in reply to: GDPR Compliance #959767

Yigit
Keymaster

Hey Simone,

Thanks for contacting us!

Enfold 4.4 which is GDPR compatibility release will be available tomorrow :)
Contact Form 7 is not included in Enfold however it is compatible in case you would like to use CF7 instead of Enfold’s native contact form :)

Cheers!
Yigit

May 21, 2018 at 1:56 pm in reply to: GDPR compliant WP Themes #959763

Yigit
Keymaster

Hi Mark,

Thanks for contacting us!

We are planning to release GDPR compatibility update tomorrow :)

Let us know if you have any other questions!

Best regards,
Yigit

May 21, 2018 at 1:48 pm in reply to: Hope your not inhuman also???? #959760

Yigit
Keymaster

Hey Tracy,

Thanks for contacting us!

We only sell premium WordPress themes and provide support for our themes on our support forum. We have no control or responsibility over content our users have on their website.

If you are interested in one of our themes, please let us know and we will gladly share more information with you :)

Regards,
Yigit

May 19, 2018 at 12:04 am in reply to: Lightbox Modal Window no longer working after update to 4.3.1 #958863

Yigit
Keymaster

Hi,

@adambot Glad it worked! Thanks for reporting back :)

Best regards,
Yigit

May 18, 2018 at 6:11 pm in reply to: Header changes color on ipad mini in portrait mode #958754
Yigit
Keymaster
Hi,

1- I changed the code to following one
```
@media only screen and (max-width: 1240px) { 
#inschrijven .flex_column {
    width: 100%;
}}
```
2- I added custom CSS class to your Tab Section element and added following custom CSS code to bottom of Style.css file of your child theme
```
.tab-img-border img { border: 2px solid #333333 !important; }
```
Please delete border from your columns.

Please review your website :)

Best regards,
Yigit
May 18, 2018 at 5:28 pm in reply to: Footer Sockel Enfold Theme #958722

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy your weekend!

Best regards,
Yigit

May 18, 2018 at 5:27 pm in reply to: error on theme option. i can't use it! #958719

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy your weekend!

Best regards,
Yigit

May 18, 2018 at 5:26 pm in reply to: Unable to update Enfold #958716

Yigit
Keymaster

Hi,

I deleted /wp-content/themes/enfold folder and re-uploaded to make sure all files are updated.

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy your weekend!

Best regards,
Yigit

May 18, 2018 at 5:21 pm in reply to: Unable to update Enfold #958702

Yigit
Keymaster

Hey,

I manually updated the theme via FTP. Please review your website :)

Best regards,
Yigit

May 18, 2018 at 4:31 pm in reply to: API key for theme updates in site #958665

Yigit
Keymaster

Hey,

Thanks for contacting us!

Please login on ThemeForest with the account you used when purchasing the theme and then generate a new API key – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-registration

Regards,
Yigit

May 18, 2018 at 4:27 pm in reply to: Footer Sockel Enfold Theme #958660

Yigit
Keymaster

Hey,

Please go to Appearance > Menus and create a new menu with your terms and condition links and check “Enfold footer menu” under Menu Settings and save your menu – https://kriesi.at/documentation/enfold/menu/

Regards,
Yigit

May 18, 2018 at 4:24 pm in reply to: DSGVO #958657

Yigit
Keymaster

Hallo,

Thanks for contacting us!

We are going to release a new version within a week which will make the theme GDPR compliant.

Let us know if you have any other questions :)

Regards,
Yigit

May 18, 2018 at 4:18 pm in reply to: GDPR Plugin #958652

Yigit
Keymaster

Hi,

No, I marked the thread as marked to keep it on hold :)

Cheers!
Yigit

May 18, 2018 at 3:36 pm in reply to: Can't upload/install the theme #958631

Yigit
Keymaster

Hey,

Sorry for the inconvenience Dave! Not really sure what causes this issue. Could you please try installing the theme via FTP – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#ftp-install?

Cheers!
Yigit

May 18, 2018 at 3:33 pm in reply to: Error 503 after update to 4.3 #958628

Yigit
Keymaster

Hi,

Glad it worked! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy your weekend!

Best regards,
Yigit

May 18, 2018 at 3:32 pm in reply to: Extend Support from Kriesi #958625

Yigit
Keymaster

Hey Athirah,

Thanks for contacting us!

Please login to ThemeForest account you used when purchasing theme and then go to – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990?ref=Kriesi to renew your support.
Using your purchase code, you can register to our support forum – https://kriesi.at/support/register/ and start new threads under Enfold sub forum when you have a question or an issue :)

Regards,
Yigit

May 18, 2018 at 2:46 pm in reply to: Genuine – Enfod #958618

Yigit
Keymaster

Hey,

Please see private content field below :)

Regards,
Yigit

May 18, 2018 at 2:44 pm in reply to: Photography theme #958617

Yigit
Keymaster

Hi Jonah!

Thanks for contacting us!

We would recommend Enfold as it would give you more flexibility :)
You could create different categories for your portfolio items and you can choose to display certain categories on your pages.

Let us know if you have any other questions!

Cheers!
Yigit

May 18, 2018 at 2:11 pm in reply to: Non-eCommerce product catalog site #958606

Yigit
Keymaster

Hey Kesu,

Thanks for contacting us!

You could consider using a plugin such as this one – https://wordpress.org/plugins/yith-woocommerce-request-a-quote/. However since we have not tested plugin with Enfold, we cannot guarantee if it will work 100% correctly.

I hope that helps! Let us know if you have any other questions!

Best regards,
Yigit

May 18, 2018 at 2:00 pm in reply to: layout editor is just loading, can't work at my backend #958602

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy your weekend!

Best regards,
Yigit

May 18, 2018 at 1:28 pm in reply to: layout editor is just loading, can't work at my backend #958596

Yigit
Keymaster

Hi,

Please go to /wp-content/themes/enfold folder and delete it then upload once again via FTP – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#ftp-install
If you would like us to look into it, please check FTP logins once again. They did not work for me.

Cheers!
Yigit
Author

Posts

Viewing 30 posts - 14,401 through 14,430 (of 82,620 total)

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