Hey,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

Hey,

Thanks for contacting us!

We would definitely recommend our Enfold theme. You can check out included demos, which can be imported with a single click in within a few minutes, here – https://kriesi.at/themes/enfold-overview/. Enfold is the most powerful, flexible and user-friendly theme we have ever created therefore comparing to Propulsion theme, you can create more modern looking pages a lot easier on Enfold :)

I hope that helps! Let us know if you have any other questions!

Best regards,
Yigit

Hi,

You are welcome! Let us know if you have any other questions or issues :)

Best regards,
Yigit

Hi Jörg,

Thanks for your kind words :) We are always happy to help!

I am closing the thread for now. If you have any other questions or issues, please feel free to start a new thread

Best regards,
Yigit

Hi,

Thanks. I exported theme options before updating the theme and after updating the theme, i simply imported them in Enfold theme options. Please review your website

Cheers!
Yigit

Hi,

Glad @Guenni007 could help!

@Guenni007 thanks as always :)

Best regards,
Yigit

Hey NP,

Thanks for contacting us!

Could you please post a link to your website as well?

Best regards,
Yigit

Hey,

Could you please post a link to your page so we can make sure that we are providing you accurate code?

Best regards,
Yigit

Hey!

I checked your website on Chrome, Firefox and Safari but all 19 images loaded fine on my end as well.
As Rikard mentioned, if you are/were using lazy load on images, that could have been the culprit.

Best regards,
Yigit

Hi Jana,

Glad you figured it out and thanks for sharing your solution.

I believe you could choose to use Classic Editor in Enfold theme options and that could also work without needing an extra plugin.

Best regards,
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

#top .fullsize .template-blog .post .entry-content-wrapper {
    text-align: unset;
}

Best regards,
Yigit

Hey Charlotte,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

#header #header_main_alternate .container {
    padding: 0;
}

Best regards,
Yigit

Hi,

Please refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ and update the theme manually, preferably via FTP.

Cheers!
Yigit

Hey Dirkoop,

I am not sure if i understood the changes you would like to make clearly however you have transparent header mobile because you have following custom CSS code

@media only screen and (max-width: 890px){
#top #wrap_all .av_header_transparency, .av_header_transparency #advanced_menu_toggle {
    background: rgba(0, 0, 0, 0.65) !important;
    position: absolute!important;
}}

Please delete and header will not be transparent on mobile.

For other changes you would like to make, please post a screenshot.

Best regards,
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

.home #av_section_1 {
    position: relative;
    top: -50px;
    z-index: 9;
    background-color: transparent;
}

Best regards,
Yigit