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Hi,
Please refer to first 3 steps here – https://kriesi.at/support/topic/a-few-changes-and-edits-please/#post-1038016 :)
Best regards,
YigitHey,
Thanks for your sharing your solution. We will share your request with our devs.
Best regards,
YigitApril 1, 2019 at 7:22 pm in reply to: PHP Fatal error WP Engine said ionCube Encoder for PHP 5.3 needs to be updated #1085672Hi,
Which version of Enfold are you using? If not the latest 4.5.5, please update the theme – https://kriesi.at/documentation/enfold/theme-update/
Best regards,
YigitApril 1, 2019 at 6:49 pm in reply to: Woocommerce, functions that are supposed to be added above product descrition.. #1085659Hey,
Please try adding following code to bottom of functions.php file in Appearance > Editor
remove_action( 'woocommerce_after_single_product_summary', 'woocommerce_output_product_data_tabs', 1 ); add_action( 'woocommerce_after_single_product_summary', 'woocommerce_output_product_data_tabs', 10 );Best regards,
YigitHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
YigitApril 1, 2019 at 6:23 pm in reply to: Change media break to activate Burger Menu in Enfold Photography #1085626Hi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
@media only screen and (max-width: 990px){ .responsive #top #wrap_all #header { position: relative; width: 100%; float: none; height: auto; margin: 0 !important; opacity: 1; min-height: 0; } .responsive #top .av-main-nav .menu-item { display: none; } .responsive #top .logo { position: static; display: table; height: 80px !important; float: none; padding: 0; border: none; width: 80%; } .responsive .logo img { height: auto !important; width: auto; max-width: 100%; display: block; max-height: 80px; } .responsive #top #wrap_all .container { width: 85%; max-width: 85%; margin: 0 auto; padding-left: 0; padding-right: 0; float: none; } .responsive #top .av-main-nav .menu-item-avia-special { display: block; } .responsive #top #wrap_all .main_menu { top: 0; height: 80px; left: auto; right: 0; display: block; position: absolute; } .responsive.html_header_left #main { margin-left: 0; }}Best regards,
YigitHi,
Could you please go to Enfold theme options > Performance tab and choose to load all elements and see if that helps? Tab section element’s assets seem to take some time to load.
Best regards,
YigitApril 1, 2019 at 4:44 pm in reply to: Custom template archive page with custom field filter #1085576Hey Michael,
Could you please create a staging site and post FTP and WP admin logins here privately so we can look into it?
Best regards,
YigitHi,
Please refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ and update Enfold to the latest version 4.5.5 and issue should be solved :)
Cheers!
YigitHi!
@guenni007 Günter said initialising all variables at a place and making sure they have a valid value is a good practise. To make code easier to read and to help keep it more stable, in case someone removes the second line and later adds a string you get noticesRegards,
YigitHi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
.page-id-6352 img.avia_image { width: 75px; }When i try to edit your page or add custom CSS, i am automatically logged out therefore i am not able to make any changes :)
Best regards,
YigitHi,
I added custom CSS code above to Enfold theme options > General Styling > Quick CSS then went to Enfold theme options > Header > Transparency Options and set transparent menu color to black. Please review your website
Best regards,
YigitApril 1, 2019 at 1:13 pm in reply to: TEC The Events Calendar not showing Event Map on Mobile #1085483Hi H,
Thanks for the info!
I am seeing error due to Google maps in console – https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error. I see that you have inserted Google maps API key in Enfold theme options. Could you please enable it on your staging site as well?
Best regards,
YigitHi,
Thanks for contacting us!
You are currently using a very old version of Enfold. Updating the theme to the latest version 4.5.5 would fix the issues you are having.
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and a Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Best regards,
YigitHi,
Thanks for contacting us!
We have updated your forum account. Please see private content field for details :)
Best regards,
YigitMarch 29, 2019 at 5:43 pm in reply to: USE OLD ENFOLD Licence already bought on a new website #1084672Hi Mattia,
Thanks for contacting us!
Sure, as long as license is not used on a website, you can use it on your new project :)
Let us know if you have any other questions!
Best regards,
YigitMarch 29, 2019 at 5:38 pm in reply to: PHP Fatal error WP Engine said ionCube Encoder for PHP 5.3 needs to be updated #1084670Hey,
Thanks for contacting us!
Enfold is compatible with PHP 7.2 however looking at the error, Project Supremacy plugin is not. Please go to /wp-content/plugins/ and rename project-supremacy and check if that helps. If it does, it means issue is related to the plugin :)
Cheers!
YigitHey,
Thanks for contacting us!
3.0.2 is a very old version of Enfold and updating the theme should solve the issue you are having.
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and a Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Regards,
YigitHi,
I am not sure why overwriting files in editor is not working but i think it may be related to your server settings.
Please try going to /wp-content/themes/enfold/functions.php and add following code to the bottom of the file
// Change Logo link add_filter('avf_logo_link','av_change_logo_link'); function av_change_logo_link($link) { $link = "https://kriesi.at"; return $link; }If you would like us to do it for you, please post FTP logins here privately as well.
Regards,
YigitHi,
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and a Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Cheers!
YigitHi,
Glad we could help! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHi!
Glad it worked! We will keep the thread open and wait to hear from @premierepc. If you have any other questions or issues, please start a new thread :)
Best regards,
YigitHi,
I applied the solution Günter posted here – https://kriesi.at/support/topic/possible-css-rendering-bug-in-4-5-5/#post-1083761. Fix will be included in upcoming update. Please review your website :)
@heavyman Thanks for sharing the solution!Cheers!
YigitMarch 28, 2019 at 4:42 pm in reply to: Icons have lost custom color with update — please help! #1084177Hey,
I believe this one is resolved here – https://kriesi.at/support/topic/icon-lists-have-become-gray-in-latest-update-please-help/
If you need further assistance, please let us know!
Cheers!
YigitMarch 28, 2019 at 4:39 pm in reply to: Icon Lists have become gray in latest update — please help #1084174Hey,
Glad it worked! We will include the fix in upcoming update. Let us know if you have any other questions or issues :)
Regards,
YigitHi!
Glad it worked out! There might have been a temporary hiccup on Envato servers.
Let us know if you have any other questions or issues :)
Regards,
YigitHi,
I replied to your thread here – https://kriesi.at/support/topic/bullet-point-in-grid-row-2/. Let us continue there :)
Cheers!
YigitHi,
I applied the solution our devs posted here – https://kriesi.at/support/topic/possible-css-rendering-bug-in-4-5-5/#post-1083761.
We will include the fix in upcoming version.Please review your website :)
Best regards,
Yigit-
This reply was modified 6 years ago by
Yigit.
Hey,
Please refer to this post – https://kriesi.at/support/topic/possible-css-rendering-bug-in-4-5-5/#post-1083761. We will include the fix in upcoming update.
Regards,
Yigit -
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