Hi,

@mario103 glad you figured it out and thanks for sharing your solution! Let us know if you have any other questions or issues :)

@mrlivethedream, please make sure that you are using the latest version of Enfold which is currently 4.5.7 – https://kriesi.at/documentation/enfold/theme-update/. Then you can disable Block editor in Enfold theme options. If you have any issues, please reply to your own thread and we will help you there :)

Cheers!
Yigit

Hi Maria,

Thanks for contacting us!

Basically each domain requires a new license. You can use the same license on your staging and live server, you can also create the website on your server and then move it to your clients server. If you would need to use Enfold on another clients website, then you would need additional license :)

I hope that helps! If you have any other questions, please feel free to contact us again :)

Regards,
Yigit

Hi Reza,

Thanks for contacting us!

You can register to our support forum using your purchase code here – https://kriesi.at/support/register/

After logging in, you can start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post :)

Best regards,
Yigit

Hi,

Yes, you will receive updates for free. You can generate a personal token using your Envato/ThemeForest account (instructions can be found here – https://kriesi.at/documentation/enfold/theme-registration/ ) and insert it in Enfold theme options to receive updates and update the theme from WordPress dashboard with single click :)

Let us know if you have any other questions!

Best regards,
Yigit

Hi,

I notified Rikard. Please kindly wait to hear from him :)

Best regards,
Yigit

Merhabalar,

Rica ederim. Iyi gunler & iyi calismalar!

Best regards,
Yigit

Hi,

That is correct @guenni007 and congratulations on your 5000th post! You have been great help to us and to fellow Enfold users for years. Thank you :)

Cheers!
Yigit

Hey,

I checked your website on Safari version 12.0. I loaded your homepage then navigated to About page and left it open for about 6 minutes and then navigated back to your homepage and kept it open for 5 minutes but headline rotator worked fine on my end. I tried opening About page in a new tab but that did not make any difference.

We have not made any changes on headline rotator element for a while now therefore i think some changes in Safari might have caused the issue but since we cannot reproduce while you can, we might be using different versions of Safari. Could you please open Safari, click Safari > About Safari and check exact version of Safari you are using?

Cheers!
Yigit

Hey Larch,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and a Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Best regards,
Yigit

Hi,

Alright that was typo in login link. I updated the theme to the latest version. Please review your website.

Best regards,
Yigit

Hi,

Please use the code as following and replace page ID with yours

.page-id-1090 #socket {
    position: fixed;
    bottom: 0;
    width: 100%;
}

Best regards,
Yigit

Hi,

You are welcome! We will keep the thread open and wait to hear from you :)

Best regards,
Yigit

Hi,

Thanks a lot, Marc :)

Best regards,
Yigit

Hi,

I added this code to layerslider.php file – https://kriesi.at/support/topic/mystery-update-needed/#post-896251 to hide the notification. It shows up when LayerSlider has an update. We test the latest version of LayerSlider when available and include it in Enfold in updates. Currently hidden but if it shows up, you can simply ignore the notification.

Regards,
Yigit

Hey,

I see modified source code. It is probably related to a plugin you are using. Could you please try de-activating all active plugins and check if that helps?

Cheers!
Yigit