Page 388 – Support | Kriesi.at – Premium WordPress Themes

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June 18, 2019 at 10:32 am in reply to: Timeline Milestone Date #1111247

Yigit
Keymaster

Hi!

You are welcome! Glad we could help :)
Let us know if you have any other questions or issues!

Best regards,
Yigit

June 18, 2019 at 10:31 am in reply to: Code Block Element doesn't handle shortcodes properly #1111246

Yigit
Keymaster

Hey,

I checked video issue however from source code it seems to be related to “Borlabs Cookie – Cookie Opt-in” plugin you are using. This is not how video element works on Enfold by default. I attached a screenshot in private content field. Please contact plugin authors.

Cheers!
Yigit

June 18, 2019 at 10:21 am in reply to: Google Maps insn't apearing, blank area #1111243

Yigit
Keymaster

Hey Erik,

Could you please create temporary WP admin logins and post them here privately so we can look into it? Also, are we allowed to de-activate all active plugins for testing purposes?

Best regards,
Yigit

June 18, 2019 at 10:17 am in reply to: Major Bug with the FullWidth-Screen Slider #1111241

Yigit
Keymaster

Hi,

Glad you figured it out! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

June 18, 2019 at 10:16 am in reply to: German (formal / SIE) Translation buggy #1111240

Yigit
Keymaster

Hi Marc,

Enfold includes both de_DE and de_DE_formal language files and the one you choose for language in Settings > General should be activated.

If you do not mind, could you please correct those buggy translations using – https://wordpress.org/plugins/loco-translate/ and submit here – https://kriesi.at/support/topic/please-contribute-and-translate-enfold/ so we can include it in upcoming version of the theme? :)

Best regards,
Yigit

June 18, 2019 at 10:13 am in reply to: Issue with link settings: no box for link anymore #1111237

Yigit
Keymaster

Hey,

Thanks for contacting us!

Which version of PHP and Enfold are you using?

Best regards,
Yigit

June 18, 2019 at 10:12 am in reply to: how can I check the version number of the downloaded zip file #1111235

Yigit
Keymaster

Hey Jürgen,

Thanks for contacting us!

1- I do not speak German but i used Google translate and i believe your question is clear to me. You can unzip the file and check style.css file inside Enfold to check the version of downloaded theme.

2- You can simply login on ThemeForest with the account you used to purchase Enfold and go to – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990 to renew your support period.

I hope that helps! Let us know if you have any other questions :)

Best regards,
Yigit

June 18, 2019 at 10:08 am in reply to: Grid Row Border #1111234
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
#after_section_1, #after_section_2, #after_section_3, #after_section_4, #after_section_5, #after_section_6 {
    border: none;
}
```
Best regards,
Yigit
June 18, 2019 at 10:06 am in reply to: Timeline Milestone Date #1111232
Yigit
Keymaster
Hi,

I edited the code and added !important
```
span.av-milestone-indicator {
  display:none !important;
}
```
Please review your website :)

Cheers!
Yigit
June 18, 2019 at 10:01 am in reply to: change email address please! #1111224

Yigit
Keymaster

Hi,

You are welcome! Let us know if you have any other questions or issues :)

Best regards,
Yigit

June 18, 2019 at 9:16 am in reply to: change email address please! #1111215

Yigit
Keymaster

Hi Marnie,

Thanks for contacting us!

We have reset your forum account. Please find your credentials in private content field below :)

Best regards,
Yigit

June 18, 2019 at 9:15 am in reply to: Cannot update enfold #1111214

Yigit
Keymaster

Hey,

Thanks for contacting us!

Please register to our support forum – https://kriesi.at/support/register/ using your purchase code and then login and refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a personal token to insert in Enfold theme options.

Please note, if you are using an Enfold version older than 4.5, you would need to refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ and manually update the theme.

I hope that helps! Let us know if you have any other questions!

Cheers!
Yigit

June 17, 2019 at 8:46 pm in reply to: Site Broke #1111136

Yigit
Keymaster

Hi,

It could be cache related. Glad you figured it out and thanks for sharing your solution. Let us know if you have any other questions or issues!

Best regards,
Yigit

June 17, 2019 at 8:45 pm in reply to: Yelp Icon #1111135

Yigit
Keymaster

Hi,

I cannot see imported icon fonts as i get “Using this feature is reserved for Super Admins. You unfortunately don’t have the necessary permissions.” error. I checked your page but did not see additional custom fonts.
Please firstly import Yelp icon by referring to this post – https://kriesi.at/documentation/enfold/icon/#adding-your-own-fontello-or-flaticon-icons-

Regards,
Yigit

June 17, 2019 at 1:19 pm in reply to: Ajax search results background color #1111007

Yigit
Keymaster

Hi,

You are welcome, Ritchie! Let us know if you have any other questions or issues and enjoy the rest of your day :)

Best regards,
Yigit

June 17, 2019 at 11:55 am in reply to: Social Icons in the footer #1110988

Yigit
Keymaster

Hi Maya,

Please make sure that your pages is published and not private. If that does not help, please start a thread under Enfold sub forum and attach temporary admin logins in private content field so we can look into it.

Best regards,
Yigit

June 17, 2019 at 11:50 am in reply to: Überlappung Promobox, #1110985

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

June 17, 2019 at 11:14 am in reply to: N°3 – notification update extension dashboard but no update disable #1110975

Yigit
Keymaster

Hi,

Thanks for logins. However Editor is missing under Appearance tab therefore i could not check the files. Could you please post FTP logins here privately as well so we can access theme files on your server?
Also, we will be including the latest version of the plugin in upcoming Enfold :)

Best regards,
Yigit

June 17, 2019 at 11:11 am in reply to: HELP:: The site is experiencing technical difficulties #1110974

Yigit
Keymaster

Hey,

WP logins did not work for me. Could you please check them once again?

Regards,
Yigit

June 17, 2019 at 11:03 am in reply to: N°3 – notification update extension dashboard but no update disable #1110971

Yigit
Keymaster

Hi!

You can use (Email address hidden if logged out) but please post login credentials here privately so any available moderator can look into it :)

Best regards,
Yigit

June 17, 2019 at 11:02 am in reply to: socket line at the bottom #1110970

Yigit
Keymaster

Hi,

We could provide you a custom CSS code to fix socket in the bottom of the screen however i personally do not think that would be a good user experience. Instead, please edit your page and set your header to transparent. That should allow more space so socket should be visible without scrolling – https://kriesi.at/documentation/enfold/header/ :)

Cheers!
Yigit

June 17, 2019 at 10:59 am in reply to: Limit excerpt in portfolio grid items #1110969

Yigit
Keymaster

Hi,

Could you please try 50 instead?

Best regards,
Yigit

June 17, 2019 at 10:59 am in reply to: Überlappung Promobox, #1110968

Yigit
Keymaster

Hi Filipp,

I checked your website and it seems like colors you set are working. Please make sure to flush browser cache and refresh your page a few times.
If that still does not help, please post temporary WP admin logins here privately so we can look into it :)

Best regards,
Yigit

June 14, 2019 at 3:47 pm in reply to: Removing default image from Magazine view #1110356
Yigit
Keymaster
Hi,

Please use following code instead
```
.av-magazine-hero .av-magazine-thumbnail {
    border: none;
}
.av-magazine-hero .av-magazine-thumbnail a {
    background: transparent!important;
}
```
Best regards,
Yigit
- This reply was modified 5 years, 10 months ago by Yigit.
June 14, 2019 at 3:33 pm in reply to: Cell – Column Link – WPML Translation #1110351

Yigit
Keymaster

Hi,

I checked your page however it seems like you have managed to change links? :)
I checked the first cell below grid row element with ID “la-palma-individuell”

Best regards,
Yigit

June 14, 2019 at 3:23 pm in reply to: Disable google font loading via google #1110347

Yigit
Keymaster

Hi,

@Guenni007 Thanks for sharing!

Best regards,
Yigit

June 14, 2019 at 3:23 pm in reply to: Portfolio grid not filling page width #1110346
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
.responsive #top #wrap_all .av-flex-cells .no_margin.heritage-of-the-euphrates-en_sort {
    padding-right: 0!important;
    padding-left: 0!important;
}
```
Best regards,
Yigit
June 14, 2019 at 1:28 pm in reply to: Limit excerpt in portfolio grid items #1110313
Yigit
Keymaster
Hey Daniel,

Please add following code to bottom of functions.php file in Appearance > Editor and adjust value as needed
```
add_filter('avf_postgrid_excerpt_length','avia_change_postgrid_excerpt_length', 10, 1);
function avia_change_postgrid_excerpt_length($length)
{
   $length = 100;
   return $length;
}
```
Best regards,
Yigit
June 14, 2019 at 1:27 pm in reply to: Internet Explorer 11.0.9600 and 11.799.17134.0 #1110312

Yigit
Keymaster

Hey Guillaume,

Thanks for contacting us!

We will be including IE11 related fix in upcoming version. If you do not mind sharing FTP and WP admin logins here privately, we can try installing unreleased version of the theme and check if that helps with the issue you are having as well :)

Best regards,
Yigit

June 14, 2019 at 1:23 pm in reply to: Cell – Column Link – WPML Translation #1110311

Yigit
Keymaster

Hi,

Login credentials did not work for me. Could you please check them once again?
Also, you are able to edit pages independently. So you actually should be able to edit elements in different languages and change links in elements.

Best regards,
Yigit
Author

Posts

Viewing 30 posts - 11,611 through 11,640 (of 82,585 total)

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