Hey!

Great!
We would still like to look into the issues, if you would like too, let us continue on this thread – https://kriesi.at/support/topic/version-4-6-is-broken/#post-1133652 :)

Regards,
Yigit

Hey,

@corefocusgroup it seems like you have disabled cookie consent message on your website so i could not check it.

@mshmysiteformich i checked your website however cookie consent message did not pop up on new page. Only padlock icon shows up on new pages which can be disabled in Enfold theme options > Privacy and Cookies tab.

We need logins to a website where we can see the issue. If your website still has the issue, please start a new thread and attach FTP and WP admin logins in private content field. Please feel free to inform us here so we can check the threads as soon as possible.

Thanks for your patience!

Cheers!
Yigit

Hey Ian!

Just provided 4.5.7 in your thread here – https://kriesi.at/support/topic/version-4-5-7-downgrade/.

If you have a staging server, could you please leave one staging site on Enfold 4.6, point out the issues you are having and provide FTP and WP admin logins so we can look into them?

Regards,
Yigit

Hi,

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a ThemeForest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry about that!

Best regards,
Yigit

Hi,

Could you please share FTP logins here privately as well so we can check the files on your server?

Best regards,
Yigit

Hey,

Thanks for contacting us!

No, video cannot be used as site background only images can be. However you can add background videos to Color section elements and insert your content inside them. You can see an example here – https://kriesi.at/themes/enfold/homepage/home-v9-videos-and-parallax/#av_section_5

Yes, you can use JPG and GIF as banners.

Let us know if you have any other questions :)

Regards,
Yigit

Hi Tonya,

Thanks for contacting us!

We have never provided such statement before so could you please provide us an example?

Best regards,
Yigit

Hi!

I am not sure why it does not load on my end. Is your website publicly accessible?

In the meantime, i updated your account password to the one you requested.

Best regards,
Yigit

Hey!

Please login on ThemeForest with the account your purchased Enfold and go to – https://themeforest.net/downloads :)

Best regards,
Yigit

Hi,

@elquenosabenada Thanks for your contribution! :)

Best regards,
Yigit

Hi,

Thanks for contacting us!

Could you please register to our support forum – https://kriesi.at/support/register/ using your purchase code and then post WP admin logins here privately so we can look into it?

Best regards,
Yigit

Hi,

@VeniVidiTracy Great! Thanks for sharing :)

Best regards,
Yigit

Hi,

Could you guys please try replacing the content of /wp-content/themes/enfold/wpml-config.xml file with this one – https://pastebin.com/7TwFuMEX and check if that helps?

If you would like us to look into it, please start a new thread under Enfold sub forum and attach FTP and WP admin logins in private content field.

Best regards,
Yigit

• This reply was modified 6 years, 5 months ago by Yigit.

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

#top .av_header_with_border.av_header_transparency #header_main {
    border: none;
}

Best regards,
Yigit

Hi,

Glad Victoria could help!

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit