Page 381 – Support | Kriesi.at – Premium WordPress Themes

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August 28, 2019 at 11:07 am in reply to: Help Please! Site not loading properly #1131546

Yigit
Keymaster

Hey,

Replied to your thread here – https://kriesi.at/support/topic/website-not-loading-properly-need-to-refresh/.
Let us continue there :)

Best regards,
Yigit

August 28, 2019 at 11:07 am in reply to: Website not loading properly – Need to refresh #1131545

Yigit
Keymaster

Hi,

Which OS and browser are you using? I just checked your website on Chrome, Firefox and Safari on macOS and it loads fine on my end.

Best regards,
Yigit

August 28, 2019 at 10:35 am in reply to: Hello! We use an older enfold theme.. #1131540

Yigit
Keymaster

Hey,

Envato API was updated and API keys are not working any more.
Now you would need to generate a Personal Token – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token to receive auto updates but they would only work on Enfold versions 4.5 and newer therefore you would need to update the theme manually first and then insert your Personal Token to receive auto updates for upcoming releases :)

Cheers!
Yigit

August 28, 2019 at 10:33 am in reply to: Changing Title Font Size in Blog Preview (Grid) #1131537
Yigit
Keymaster
Hey,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
.avia-content-slider .slide-entry-title {
    font-size: 20px;
}
```
If that does not help, please post a screenshot showing the changes you would like to make :)

Best regards,
Yigit
August 28, 2019 at 10:28 am in reply to: Search appear as text instead of image #1131534

Yigit
Keymaster

Hi Oliver,

Thanks for contacting us!

Please refer to this post – https://kriesi.at/support/topic/show-featured-images-in-search-results-page/ to display featured images in search results.

Cheers!
Yigit

August 28, 2019 at 10:25 am in reply to: ICON not display properly in browser #1131533

Yigit
Keymaster

Hey,

Thanks for contacting us!

Please refer to this post – https://kriesi.at/documentation/enfold/icon/#icons-are-showing-as-rectangular-boxes-

Best regards,
Yigit

August 28, 2019 at 10:22 am in reply to: wordpress not running after update please help #1131531

Yigit
Keymaster

Hi,

Glad you figured it out! Let us know if you have any other questions or issues :)

Cheers!
Yigit

August 28, 2019 at 10:22 am in reply to: Help removing space in mobile menu #1131530
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
#top #av-burger-menu-ul {
    vertical-align: top;
}
```
Best regards,
Yigit
August 28, 2019 at 10:20 am in reply to: Help image fallback does not follow the slider minimum height set in option #1131529

Yigit
Keymaster

Hi,

Thanks for contacting us!

Could you please share a link of your page so we can look into it?

Best regards,
Yigit

August 28, 2019 at 10:18 am in reply to: Hello! We use an older enfold theme.. #1131527

Yigit
Keymaster

Hey,

Thanks for contacting us!

You can purchase a license of Enfold here – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

Then please refer to these posts:
– https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
– https://kriesi.at/documentation/enfold/theme-registration/

Cheers!
Yigit

August 28, 2019 at 9:38 am in reply to: enfold theme #1131522

Yigit
Keymaster

Hey Frank,

Thanks for contacting us!

Please login on ThemeForest with the account you used to purchase Enfold and go to Downloads page – https://themeforest.net/downloads to download the latest version of the theme and then update the them via FTP – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp :)

Best regards,
Yigit

August 28, 2019 at 8:41 am in reply to: This is the only place I could email you #1131510

Yigit
Keymaster

Hi April,

You are welcome! Let us know if you have any other questions or issues :)

Best regards,
Yigit

August 28, 2019 at 8:40 am in reply to: flags not showing on mobile #1131509

Yigit
Keymaster

Hi David,

Which device are you using? Also, please try flushing browser cache on your mobile device and check if that helps.

Best regards,
Yigit

August 28, 2019 at 8:39 am in reply to: Fonts not matching #1131508
Yigit
Keymaster
Hi,

I added !important rule and moved the code to the top of your Quick CSS field.
```
.products .product h2, .products .product h3, .products .product h4, .products .product h5, .products .product h6, h2.woocommerce-loop-product__title {
font-weight: 600 !important; 
}
```
Please review your website :)

Best regards,
Yigit
August 27, 2019 at 7:17 pm in reply to: Instagram has returned invalid data. #1131430

Yigit
Keymaster

Hey,

Please try de-activating all active plugins and check if that helps. If it does not, please let us know when your website is accessible so we can look into it :)

Best regards,
Yigit

August 27, 2019 at 6:06 pm in reply to: Fonts not matching #1131413
Yigit
Keymaster
Hey,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
.products .product h2, .products .product h3, .products .product h4, .products .product h5, .products .product h6, h2.woocommerce-loop-product__title {
font-weight: 600; 
}
```
Best regards,
Yigit
August 27, 2019 at 5:57 pm in reply to: Cannot access account #1131410

Yigit
Keymaster

Hi Caitlin,

Thanks for contacting us!

Please see private content field below :)

Regards,
Yigit

August 27, 2019 at 5:53 pm in reply to: flags not showing on mobile #1131408

Yigit
Keymaster

Hey David,

I checked your websites Dutch version on my iphone and all 3 flags showed up on my end. I attached a screenshot in private content field.
Have you figured it out already?

Best regards,
Yigit

August 27, 2019 at 4:30 pm in reply to: Instagram Widget Spacing #1131365
Yigit
Keymaster
Hey,

Please try adding !important rule to the code as following
```
.av-instagram-item {
    padding: 15px !important;
}
```
Best regards,
Yigit
August 27, 2019 at 4:28 pm in reply to: Remove sidebar from blog topic page? #1131362

Yigit
Keymaster

Hi,

Glad you figured it out! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

August 27, 2019 at 4:27 pm in reply to: Design Question #1131361

Yigit
Keymaster

Hi!

You are welcome! Let us know if you have any other questions or issues :)

Cheers!
Yigit

August 27, 2019 at 4:27 pm in reply to: How do I insert a CSS style sheet for printing? #1131359

Yigit
Keymaster

Hi,

Please refer to @Guenni007’s post.

@Guenni007 Thanks :)

Best regards,
Yigit

August 27, 2019 at 4:26 pm in reply to: Design Question #1131357

Yigit
Keymaster

Hi,

Admin bar issue seems to be related to one of the plugins you are using. Please try de-activating all active plugins and activate them one by one to find the culprit.

You have Grid Row elements on your page. Grid Row elements are full width elements and their content do not adapt to container width. Please consider using Color section element with Column inside it instead of Grid Row element.

Best regards,
Yigit

August 27, 2019 at 3:35 pm in reply to: This is the only place I could email you #1131343

Yigit
Keymaster

Hi,

You are actually using the latest version of Enfold and WordPress at the moment :)

Best regards,
Yigit

August 27, 2019 at 3:32 pm in reply to: Design Question #1131342

Yigit
Keymaster

Hi,

Have you tried going to Enfold theme options > General Layout > Dimensions and adjust “Maximum Container width”? Your slider would be fullwidth as well though

Best regards,
Yigit

August 27, 2019 at 3:22 pm in reply to: New menu links are not showing up as defined color and are not visable #1131337

Yigit
Keymaster

Hey Lindsey,

Thanks for contacting us!

Could you please post a screenshot of the issue? I checked your website however all your menu items show up fine on my end. Attached a screenshot in private content field.

Best regards,
Yigit

August 27, 2019 at 3:13 pm in reply to: Remove Gap between space #1131336
Yigit
Keymaster
Hey!

Please replace following custom CSS code
```
#top.page-id-154 .flex_column.av_one_half.avia-builder-el-2 img, #top.page-id-154 .flex_column.av_one_half.avia-builder-el-4 img {
    margin-top: -8px !important;
}
```
with following one
```
#top.page-id-154 .flex_column.av_one_half.avia-builder-el-2 a, #top.page-id-154 .flex_column.av_one_half.avia-builder-el-4 a {
    margin-bottom: -19px!important;
}
```
Regards,
Yigit
August 27, 2019 at 3:10 pm in reply to: This is the only place I could email you #1131335

Yigit
Keymaster

Hi April,

Sure, please post WP and FTP logins here privately :)

Cheers!
Yigit

August 27, 2019 at 3:10 pm in reply to: DSGVO Fonts #1131334

Yigit
Keymaster

Hi Thomas,

Thanks for contacting us!

You can simply download Google fonts from their site and then upload it to your server. Please refer to this post – https://kriesi.at/documentation/enfold/typography/#how-to-upload-custom-fonts for more information.

Let us know if you have any other questions :)

Best regards,
Yigit

August 27, 2019 at 3:07 pm in reply to: Design Question #1131333

Yigit
Keymaster

Hi,

1- I checked your website on Firefox on macOs however buttons look fine on my end. I will ask my teammates to check however we are located in different countries. You can check our locations here – https://kriesi.at/about
2- Could you please post a screenshot of the color section issue?
3- Also, could you please share WP admin logins so we can check this issue? :)

Best regards,
Yigit
Author

Posts

Viewing 30 posts - 11,401 through 11,430 (of 82,585 total)

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