Forum Replies Created
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AuthorPosts
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November 1, 2019 at 1:15 pm in reply to: After update layerslider, cookie notification and maps not working safari #1153021
Hi,
You are welcome! Let us know if you have any other questions or issues :)
Best regards,
YigitHey,
Sorry for the late reply!
Please go to /enfold/js/ and copy avia-snippet-lightbox.js file to your child theme inside /js/ folder, open the file and find following line
exclude : '.noLightbox, .noLightbox a, .fakeLightbox, .lightbox-added, a[href*="dropbox.com"]'and change it to following
exclude : '.soliloquy-image, .soliloquy-image a, .noLightbox, .noLightbox a, .fakeLightbox, .lightbox-added, a[href*="dropbox.com"]'Then add following code to functions.php file of your child theme
function wp_change_avia_lightbox_js() { wp_dequeue_script( 'avia-lightbox-activation' ); wp_enqueue_script( 'avia-lightbox-activation-child', get_stylesheet_directory_uri().'/js/avia-snippet-lightbox.js', array('jquery'), 2, true ); } add_action( 'wp_print_scripts', 'wp_change_avia_lightbox_js', 100 );Best regards,
YigitHi,
Thanks for contacting us!
Your customer is currently using a very old version of the theme which is not compatible with the latest version of WordPress and PHP.
You would need an access to ThemeForest account that was used to purchase the theme to download the latest version. Does your customer have a license? In case they have, maybe you could contact Envato support and they might be able to help. But if they do not have, i am afraid you might need to purchase a new license.
Cheers!
YigitOctober 31, 2019 at 11:55 am in reply to: do the enfold theme support new WP 5.3 with block editorn guttenberg #1152672Hi,
Unfortunately, you are going to need to have an access to ThemeForest profile to download the latest version. If you have a copy of the license, Envato support might be able to help you retrieve your purchase. If that will not be possible, i’m afraid you might need to purchase a new license.
As i mentioned previously, API keys no longer work due to changes made in Envato API. That is the reason why your API key is not working. You would need to generate Personal Token to receive auto updates – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token
Cheers!
YigitHey Dorothea,
Replied to your thread here – https://kriesi.at/support/topic/theme-not-responding/. Let us continue there :)
Best regards,
YigitHey Dorothea,
Thanks for contacting us!
We are going to need to inspect your website for the issues.
Could you please register to our support forum – https://kriesi.at/support/register/ using your purchase code, login and then post WP admin logins here privately so we can look into it?
For your future questions, you can start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post after logging in :)
Cheers!
YigitHi Tim,
Thanks for contacting us!
It does not seem like they have based their website on any Enfold demo however i believe Law demo – https://kriesi.at/themes/enfold-law/ or App demo – https://kriesi.at/themes/enfold-app/ would be a good starting point for you.
Enfold costs $59 and can be purchased here – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990
I hope that helps :) Let us know if you have any other questions!
Best regards,
YigitHi,
Those are your theme options :)
You can go ahead and import it in Enfold theme options after renaming your child theme :)Best regards,
YigitHi,
Thanks for contacting us!
Have you checked Enfold demos – https://kriesi.at/themes/enfold-overview/ and found a design that meets your needs? :) That could be an easy way for you to start enhancing your website. Enfold demos can be imported in Enfold theme options > Demo Import with a single click within a few minutes.
Regards,
YigitHi,
You are welcome and thank you for your kind words :)
Though, I had to add a new plugin because theme editor tab is missing under Appearance tab :)
Best regards,
YigitOctober 30, 2019 at 8:31 pm in reply to: do the enfold theme support new WP 5.3 with block editorn guttenberg #1152504Hi,
Thanks for contacting us!
The latest version of Enfold supports block editor. You can go to Enfold theme options and choose to use Classic WP editor as well :)
You do not need to purchase the theme once again to update. You can simply login on ThemeForest with the account you purchased Enfold and go to Downloads page to download the latest version.
Then please update the theme via FTP – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp. Envato has updated their API and we implemented those changes in Enfold 4.5, so older versions need to be updated manually via FTP.
Let us know if you have any other questions :)
Cheers!
YigitHi @niklas,
Danke schoen! Updated files will be included in upcoming version :)
Best regards,
YigitHi,
@Canadiancmc – Please refer to my post here – https://kriesi.at/support/topic/warning-masonry_entries-php-on-line-56/#post-950162If that does not help, please start a new thread under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post and attach WP admin logins in private content field so we can look into it :)
Best regards,
YigitHi,
We sell Enfold exclusively on ThemeForest/Envato. You would need to get your purchase code from there and use it to register on our support forum – https://kriesi.at/support/register/
Purchase code you posted is invalid.
Best regards,
YigitHi,
Please try adding following code to Quick CSS in Enfold theme options > General Styling and adjust the values as needed
@media only screen and (max-width: 767px) { .responsive #top .container .av-content-small { width: 60%; } .responsive #top #main .sidebar.smartphones_sidebar_active { width: 36.7%; clear: none; padding-left: 20px; }}Best regards,
YigitOctober 30, 2019 at 6:18 pm in reply to: Aktuell Theme 4.5.3 und kein Update wird angeboten #1152445Hi,
Please contact your hosting provider and ask them to whitelist api.envato.com. They might be blocking it for security reasons.
Best regards,
YigitHi,
Sorry for the late reply!
I replaced /enfold/js/avia-snippet-cookieconsent.js file with this one – https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_6_3/avia-snippet-cookieconsent.js and that fixed the issue.
Fix will be included in upcoming update. Please review your website :)Best regards,
YigitHi,
1- I installed Simple Image Sizes plugin and adjust image sizes there and regenerated thumbnails. I also added following custom CSS code to Enfold theme options > General Styling > Quick CSS
#top .fullsize .template-blog .post .entry-content-wrapper { max-width: 100% !important; } #top .fullsize .template-blog .post .entry-content { max-width: 800px !important; }Could you please review your website?
2- I checked your post but featured image shows up on my end. Attached a screenshot in private content field below :)
Best regards,
YigitHi Rainer,
Thanks for contacting us!
You can use this plugin – https://wordpress.org/plugins/simple-image-sizes/ to adjust image sizes and to regenerate them.
If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start new threads under Enfold sub forum :)
Regards,
YigitHey Maggie,
This purchase code is invalid. You can refer to image below to find your purchase code

Regards,
YigitOctober 29, 2019 at 11:57 pm in reply to: With the new Enfold 4.6.3.1 update from the safari browser, google maps are no l #1152189Hi,
@migmarrero We will be waiting to hear from you. Tomorrow, please start a new thread – https://kriesi.at/support/forum/enfold/#new-post and post information there :)Best regards,
YigitOctober 29, 2019 at 11:47 pm in reply to: With the new Enfold 4.6.3.1 update from the safari browser, google maps are no l #1152181Hey,
@beppemodena – Could you please replace /enfold/js/avia-snippet-cookieconsent.js file with this one – https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_6_3/avia-snippet-cookieconsent.js? After that, please make sure to flush cache :)
If you would like us to replace the file for you, please post WP admin logins for both sites here privately.
@diggital I replaced avia-snippet-cookieconsent.js file on your installation and that helped. Fix will be included in upcoming update. Please review your website :)Regards,
YigitOctober 29, 2019 at 11:40 pm in reply to: Custom CSS class in developer tab on text element has disappeared #1152176Hi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHey,
Thanks for contacting us!
It sounds like there could be CSS error in your custom CSS code. You could check if that is the case on – http://csslint.net/
Auth logins did not work for me. Could you please check them once again and post WP admin logins here privately if issue is not error in custom CSS?
Cheers!
YigitHi,
Thanks for contacting us!
Please go to Enfold theme options > Import & Export tab and export theme options, rename your child theme, go back to Import & Export tab and import theme options :)
Best regards,
YigitOctober 29, 2019 at 11:34 pm in reply to: Plugin Visualizer: Tables and Charts Manager for WordPress in combination with E #1152173Hi Luc,
Could you please replace /enfold/js/avia-snippet-cookieconsent.js file with this one – https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_6_3/avia-snippet-cookieconsent.js? After that, please make sure to flush cache :)
Regards,
YigitOctober 29, 2019 at 11:33 pm in reply to: Exporting Portfolio from Enfold Minimal Portfolio #1152172Hi,
Thanks for contacting us!
Out of the box WordPress does not offer portfolio post type so it is added as custom post type. When using Enfold, you can create your portfolio items using Advanced Layout Builder so if you decide to switch to another theme from Enfold, you would need to implement ALB to your new theme to continue to use the same shortcodes you created your portfolio items with. Each layout builder available for WordPress has their own shortcodes so you would have the same issue when switching between layout builders.
As i mentioned above, you can use ALB to create your portfolio items so there are no design limitations. You can drag and drop any element you would like to use on your page. You can check out this video to see how ALB works – https://www.youtube.com/watch?v=NB2JKqRL_bY. Please note that video is not updated and ALB now has more features such as backend preview option.
I hope that helps! If you have any other questions, please let us know :)
Best regards,
YigitHi,
Thanks for contacting us!
We sell premium WordPress theme Enfold and provide support for our theme.
Enfold comes with demos you can see here – https://kriesi.at/themes/enfold-overview/. After activating the theme, you can simply go to Enfold theme options > Demo Import and import any demo with a single click within a few minutes and start working on your site by replacing the content of the elements.
Enfold uses a drag and drop layout builder called Advanced Layout Builder with preview feature so you do not need any coding experience to build your own website.
Many hosting providers including DreamHost has one click WordPress installation. After installing WordPress, you can install Enfold in Appearance > Themes > Add New.
You can purchase Enfold here for $59. 6 moths of support and unlimited updates are included in your purchase.
You can register to our support forum using your purchase code and start new threads whenever you have a question or an issue and we will gladly try to help.
I hope that helps :) If you have any other questions, please let us know!
Best regards,
YigitHi,
We are sorry for the late reply!
I wanted to look into the issue however user role is not set to administrator. Could you please switch it to administrator and inform us so we can check the issue?
Best regards,
YigitOctober 29, 2019 at 10:21 pm in reply to: After update layerslider, cookie notification and maps not working safari #1152159Hey!
I replaced /enfold/js/avia-snippet-cookieconsent.js file with this one – https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_6_3/avia-snippet-cookieconsent.js and flushed cache on first site and it helped. I am getting “access denied” error on second site i could not login and apply the fix.
Fix will be included in upcoming update :)
Regards,
Yigit -
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