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Hey,
It seems like you are working on localhost but if possible, can we see have a link of your page?
I think your element is not inside any column element. Could you please try adding your element inside a Color Section element and set custom height and check if that helps?
Best regards,
YigitHi Helle,
Have you tried disabling minify feature on Autoptimize and clearing cache and check if that helps?
Also, that is not Enfold’s testimonials shortcode. I believe you are using a 3rd party plugin to display your testimonials.Best regards,
YigitHey,
After making changes, please make sure flush cache and refresh your page a few times. If it still does not work, and if you have added custom CSS code, please check for any errors using this website – http://csslint.net/.
If none of the above helps, please create temporary admin logins and post them here privately so we can look into it :)Best regards,
YigitJanuary 14, 2020 at 4:24 pm in reply to: Updating Enfold theme results in error message "viewing page not allowed" #1173422Hi,
You had following defined in your wp-config.php file
define('DISALLOW_FILE_MODS', true);I commented it out, updated the theme from WordPress dashboard and enabled it again. In case you run into similar issue in future when updating WordPress, Enfold or any of your plugins, please try commenting it out temporarily as following
/* define('DISALLOW_FILE_MODS', true); */Please review your website :)
Best regards,
Yigit-
This reply was modified 5 years, 3 months ago by
Yigit.
Hey,
Please refer to this post – https://kriesi.at/documentation/enfold/menu/#burgermobile-menu-activation
Regards,
YigitHey,
1- There was a typo, we are sorry about that. Please go to Appearance > Editor and edit enfold/config-templatebuilder/avia-shortcodes/timeline/timeline.php file and replace the content with – https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_7_1/timeline.php. If you would like us to update the file for you, please create temporary admin logins and post them here privately.
2- Thanks for reporting the issue. I could reproduce it on my local installation and will be informing our devs :)
Cheers!
YigitHey,
You are welcome!
Please let us know if you need further assistance on this case :)Regards,
YigitJanuary 14, 2020 at 4:00 pm in reply to: Updating Enfold theme results in error message "viewing page not allowed" #1173405Hey,
Could you please create FTP logins and post them here privately as well so we can enable debugging and check logs for errors?
Best regards,
YigitHi!
Glad you figured it out! Let us know if you have any other questions or issues :)
Best regards,
YigitJanuary 14, 2020 at 3:55 pm in reply to: Is Enfold GDPR-ready and does the Cookie-modal work? #1173399Hey,
We do not doubt users, we know how theme should work. I tested once again and confirmed that it is working as expected on my end. To figure out why it is at the bottom of the page on your end, we are going to need to inspect your settings. Please create temporary admin logins and post them here privately so we can look into it.
Also, i noticed that your memory limit is set to 96M. At least 128M and preferably 256M is recommended.
Cheers!
YigitJanuary 14, 2020 at 3:50 pm in reply to: Updating Enfold theme results in error message "viewing page not allowed" #1173398Hey,
You can use (Email address hidden if logged out) but please post logins here privately so any available moderator can look into it :)
Best regards,
YigitJanuary 14, 2020 at 3:49 pm in reply to: scrolling the page through the link id of the section does not work #1173395Hey,
It seems like you have added full links as following:
Please insert URL’s as following:
#sezione-informativaIf you need to use full links in your inner pages, you can use this plugin – https://wordpress.org/plugins/zen-menu-logic/, create a new menu with full links and choose to use it on your inner pages.
Best regards,
YigitHey,
Thanks for the heads up!
I have forwarded suggested changes to our devs and it will be included in upcoming update.
Regards,
YigitJanuary 14, 2020 at 3:42 pm in reply to: Updating Enfold theme results in error message "viewing page not allowed" #1173392Hi,
Could you please create temporary admin logins and post them here privately so we can look into it? :)
Best regards,
YigitHi!
Always happy to help Helle! Let us know if you have any other questions :)
Regards,
YigitHey,
I replied to your thread here – https://kriesi.at/support/topic/social-link-images-not-rendering/. Let us continue there :)
Best regards,
YigitHey,
I updated Enfold to the latest version 4.7.1 and that fixed icon issue. Please review your website and update your other sites to the latest version as well :)
Best regards,
YigitHi!
Glad we could help! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitJanuary 14, 2020 at 3:36 pm in reply to: LayerSlider Update November 25, 2019 Not in Enfold Update January 13, 2020 #1173383Hey,
Thanks for contacting us!
We are going to include it in upcoming update. LayerSlider is no longer on ThemeForest, therefore we needed to restore our purchase on their website to get the latest version. It will be included in upcoming version instead :)
Best regards,
YigitJanuary 14, 2020 at 3:22 pm in reply to: Fullscreen Slider – Caption does not show correct – 4.71 #1173374Hi,
You are welcome! We are going to mark this thread as resolved for now. If you have any other questions or issues, please feel free to start a new thread under Enfold sub forum :)
Best regards,
YigitHi,
Please simply remove following code from Enfold theme options > General Styling > Quick CSS field
.twentytwenty-container { height: 320px !important; }Then go to Enfold theme options > Performance and disable “CSS file merging and compression”, save, flush cache and re-enable it and that should do it :)
Cheers!
YigitJanuary 14, 2020 at 3:16 pm in reply to: Fullscreen Slider – Caption does not show correct – 4.71 #1173370Hi,
No, we have reverted the changes in the file we are going to release in next version.
Regards,
YigitJanuary 14, 2020 at 3:05 pm in reply to: Fullscreen Slider – Caption does not show correct – 4.71 #1173366Hi,
You can edit the file on your parent theme if you are using a child theme :)
Cheers!
YigitHi,
Could you please create temporary admin logins for one of the sites and post them here privately so we can inspect the issue?
Cheers!
YigitHi,
Please go to Enfold theme options > Blog Layout and disable it under “Share links at the bottom of your blog post” section :)
Regards,
YigitJanuary 14, 2020 at 3:01 pm in reply to: Fullscreen Slider – Caption does not show correct – 4.71 #1173357Hey!
Glad it is working fine now!
You can keep the file, no need to change it in future :)
Cheers!
YigitHey,
We escaped HTML in slider titles for security reasons however we have reverted back as you guys would like to use it unescaped and that version will be included in upcoming version. We have “avf_slideshow_title” filter that can be used to escape HTML if necessary.
Please go to Appearance > Editor and edit /enfold/config-templatebuilder/avia-shortcodes/av-helper-slideshow.php file with this one – https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_7_1/av-helper-slideshow.php
If you would like us to update the file for you, please start a new thread under Enfold sub forum and attach temporary admin logins in private content field :)
Cheers!
YigitJanuary 14, 2020 at 2:56 pm in reply to: I have registered and requested password multiple times but no email #1173352Hi,
Thanks for contacting us!
We have reset your forum account. Please see private content field below for your credentials :)
Best regards,
YigitJanuary 14, 2020 at 2:54 pm in reply to: Is Enfold GDPR-ready and does the Cookie-modal work? #1173350Hey,
1- It is fixed at the bottom of the screen and not the bottom of the page as you can see in my screenshots – https://imgur.com/a/twKVtLi. I scrolled down on 2nd screenshot so you can see that users do not need to scroll down to see the message.
Please check your settings again.2- That depends on your selection in “Default Cookie Behaviour”. You can try choosing “User must accept and must opt in, only essential cookies selected”. Before testing make sure to clear browser cache and cookies.
Regards,
YigitJanuary 14, 2020 at 2:47 pm in reply to: Fullscreen Slider – Caption does not show correct – 4.71 #1173346Hi,
We escaped HTML in titles for security reasons however we have reverted back as users would like to use it unescaped.
Please go to Appearance > Editor and edit /enfold/config-templatebuilder/avia-shortcodes/av-helper-slideshow.php file with this one – https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_7_1/av-helper-slideshow.php
If you would like us to update the file for you, please create temporary admin logins and post them here privately :)
Best regards,
Yigit -
This reply was modified 5 years, 3 months ago by
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