Page 308 – Support | Kriesi.at – Premium WordPress Themes

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March 4, 2020 at 1:25 pm in reply to: My questions were deleted from the forum?? #1190047

Yigit
Keymaster

Hi,

Thanks for contacting us!

You have 3 threads in total, including this one. Other ones are already replied
– https://kriesi.at/support/topic/mobile-menu-94/
– https://kriesi.at/support/topic/change-footer-text/

Cheers!
Yigit

March 4, 2020 at 1:16 pm in reply to: Headline rotator height #1190043

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

March 4, 2020 at 1:15 pm in reply to: Build arrow left button #1190042

Yigit
Keymaster

Hey!

I see. In that case I believe it would be better if you added your buttons using HTML in Code Block element and adding CSS in Quick CSS – https://css-tricks.com/snippets/css/css-triangle/

Best regards,
Yigit

March 4, 2020 at 12:55 pm in reply to: Tur off smooth scroll shift #1190036

Yigit
Keymaster

Hi Jiri,

Thanks for contacting us!

I believe that incorrect shift is related to one of the plugins you are using. Could you please try de-activating all active plugins and check if that helps?

Best regards,
Yigit

March 4, 2020 at 12:53 pm in reply to: Headline rotator height #1190034

Yigit
Keymaster

Hi,

Thanks for contacting us!

You have placed your element inside a Color Section element. Please edit your Color Section element and choose “Custom height in pixel” in “Section Minimum Height” and set it to 80px :)

Best regards,
Yigit

March 4, 2020 at 12:49 pm in reply to: Build arrow left button #1190032
Yigit
Keymaster
Hey,

Please edit your button element and give it a custom CSS class (“your-custom-class” in example below) in Advanced > Developer Settings tab and then add following code to Quick CSS in Enfold theme options > General Styling tab
```
.your-custom-class {
    border-top-left-radius: 100px!important;
    border-bottom-left-radius: 100px!important;
}
```
Cheers!
Yigit
March 4, 2020 at 12:34 pm in reply to: layerslider blinks on slide transition #1190022

Yigit
Keymaster

Hi,

It only happens on first rotation, when images are loaded for the first time. After that, there is no flickering. That is why I thought optimizing images would help. Could you please try optimizing using this software – https://imageoptim.com/ and then uploading them?

Best regards,
Yigit

March 4, 2020 at 12:30 pm in reply to: Easy Slider text size #1190016

Yigit
Keymaster

Hi,

@newmediologo please start a thread under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post and attach temporary admin logins in private content field so we can look into it. If you post them here, they will be visible to creator of this thread and since this thread is pretty old, I am going to close it :)

Best regards,
Yigit

March 4, 2020 at 12:29 pm in reply to: Enfold Timeline – custom date and title font sizes are ignored/buggy #1190015

Yigit
Keymaster

Hi,

@BonAnnee could you please start a new thread under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post and attach FTP and temporary admin logins in private content field so we can look into it?

Best regards,
Yigit

March 4, 2020 at 12:27 pm in reply to: Questions about Enfold #1190012

Yigit
Keymaster

Hi,

@shock-wave please start your own thread under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post and attach a link to your website and screenshots showing the changes you would like to make :)

Best regards,
Yigit

March 4, 2020 at 12:24 pm in reply to: theme update error #1190011

Yigit
Keymaster

Merhabalar!

imgur.com Turkiye’de erisim yasakli sitelerden. Dusunemedim uzgunum :)

1- Lutfen bu eklentiyi yukleyin – https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
2- Sonrasinda Appearance > Themes > Add New sekmesine gidip, ThemeForest “Downloads” sayfasindan indirmis oldugunuz enfold.zip dosyasini yukleyin – https://prnt.sc/rbdetq
3- Yukleme tamamlandiktan sonra “Tema sayfasina geri donun” butonuna tiklayin – https://prnt.sc/rbdg8a
4- Tema guncellenmis olmali :)

Buradaki videoya goz atarak FTP uzerindende guncelleyebilirsiniz – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

Best regards,
Yigit

March 3, 2020 at 3:26 pm in reply to: help: slider image is in my text block background #1189755

Yigit
Keymaster

Hey,

I edited your pages and deleted custom CSS code that affects your sliders. Please flush browser cache and review your website :)

Regards,
Yigit

March 3, 2020 at 3:23 pm in reply to: layerslider blinks on slide transition #1189754

Yigit
Keymaster

Hi,

It only happens when I first load the slides. Please consider optimizing images and that should help :)

Best regards,
Yigit

March 3, 2020 at 2:36 pm in reply to: LAERGE GAP between fullwidth slider and content: av-content-full alpha units #1189742
Yigit
Keymaster
Hi,

Please add following code to Quick CSS as well
```
@media only screen and (min-width: 990px) {
.page-id-1451 #after_submenu {
    display: none;
}}
```
Best regards,
Yigit
March 3, 2020 at 2:21 pm in reply to: Main menu dropdown container with arrow at the top #1189740

Yigit
Keymaster

Hey,

Due to our policy, we only connect to websites that are publicly visible.

Could you please post a screenshot and show the issue you are having and the changes you would like to make? So we can create it on our local installation and provide you an accurate solution.

You can upload your screenshots on imgur.com or Dropbox public folder and post the links here :)

Regards,
Yigit

March 3, 2020 at 2:17 pm in reply to: Cart is empty if GDPR not expressly accepted #1189739

Yigit
Keymaster

Hey Mauro,

Thanks for contacting us!

Please update Enfold to the latest version 4.7.3 – https://kriesi.at/documentation/enfold/theme-update/. We have added a new option for that – https://kriesi.at/documentation/enfold/privacy-cookies/#toggle-id-7 :)

Best regards,
Yigit

March 3, 2020 at 2:14 pm in reply to: Picture in Header #1189737

Yigit
Keymaster

Hi!

Glad Alex could help! Let us know if you have any other questions or issues :)

Thanks for your help @evendril! :)

Cheers!
Yigit

March 3, 2020 at 2:13 pm in reply to: help: slider image is in my text block background #1189736

Yigit
Keymaster

Hey,

Custom CSS code is added at the bottom of the pages so if you would like to delete them, please edit your pages and scroll to bottom :)

Let us know if you have any other questions or issues!

Best regards,
Yigit

March 3, 2020 at 2:10 pm in reply to: Install font #1189733

Yigit
Keymaster

Hey,

Thanks for contacting us!

Please refer to this post – https://kriesi.at/documentation/enfold/typography/#how-to-upload-custom-fonts :)

Cheers!
Yigit

March 3, 2020 at 2:09 pm in reply to: How can I ask a question in the support forum??? #1189732

Yigit
Keymaster

Hey,

Thanks for contacting us!

After logging in, you can start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post

If you have not received confirmation email, please share your purchase code here privately so we can reset your forum account :)

Cheers!
Yigit

March 3, 2020 at 2:05 pm in reply to: Spam mails sended over my website #1189730
Yigit
Keymaster
Hi,

Sorry for the late reply! If your case is urgent, please add “urgent” to your title description and we will try to look into it as soon as we can. When you reply to your own threads, it is changing order in our queue.

That being said, you can add following code to bottom of Functions.php file in Appearance > Editor to set “from” mail address
```
function change_cf_from() {
    return " (Email address hidden if logged out) ";
}
add_filter('avf_form_from', 'change_cf_from', 10);
```
Also, please refer to this post – https://kriesi.at/documentation/enfold/contact-form/#captcha and enable captcha. You can also consider using an anti-spam plugin.

Best regards,
Yigit
March 3, 2020 at 1:45 pm in reply to: LayerSlider blank on Enfold blank page #1189722

Yigit
Keymaster

Hi,

Bundled version should not show up in plugins list. Could you please try de-activating it in plugins list and check if that helps? If it does not, please re-install the theme. Check your PHP version and upgrade it if it is older than 7.x. Try de-activating all active plugins.

If none of the above helps, please create a testing environment and share logins details in private content field so we can look into it.

Best regards,
Yigit

March 3, 2020 at 1:40 pm in reply to: Enfold Showcase #1189720

Yigit
Keymaster

Hi,

@PabloCirre your website looks really nice! You seem to forgot to update one section though – http://todoenmimochila.com/contacto/#av_section_1

Thanks for sharing! :)

Best regards,
Yigit

March 3, 2020 at 1:37 pm in reply to: help: slider image is in my text block background #1189719
Yigit
Keymaster
Hey,

That is because you have following custom CSS code
```
@media screen and (max-width: 1600px) and (min-width: 1367px) {
#fullscreen_slider_1 {
    max-height: 600px !important;
    max-width: 1210px !important;
    margin-left: 12%;
}}
```
Please let us know why you have added the code and we might be able to offer you an alternative solution :)

Best regards,
Yigit
March 2, 2020 at 5:57 pm in reply to: Cookie Consent Message Bar pops up every time I reload the page #1189487

Yigit
Keymaster

Hi,

Thanks for your kind message.

I was not aware of your other thread. Just checked it as well but it too works fine on my end. I attached 2 screenshots in private content field.

If there was anything we can do for previously visited visitors, we would do. Since it is working fine now, maybe you could add a notification asking your visitors to flush browser cache in case they still experience the issue?

Best regards,
Yigit

March 2, 2020 at 5:34 pm in reply to: Code of icon list visible on frontend live site after Enfold update, text gone?? #1189486
Yigit
Keymaster
Hi Barb!

“>” character you used in icon list titles were breaking HTML. I edited your page and used HTML name code instead
```
>
```
Please see – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#using-special-characters and also alternatively – https://www.rapidtables.com/web/html/html-codes.html

Could you please flush browser cache and review your website? :)

Regards,
Yigit
March 2, 2020 at 5:20 pm in reply to: stretch image from edge to edge (really) #1189481
Yigit
Keymaster
Hey,

Please add following code to Quick CSS as well
```
#fwcs .avia-image-container-inner, #fwcs img {
    width: 100%;
}
```
That is because image width is currently 1500px so on screens wider than 1500px. Using CSS code above might make your image blurry on wider screens so please upload wider image if possible, if not, code above should help :)

Cheers!
Yigit
March 2, 2020 at 3:30 pm in reply to: logo & menu font size #1189459

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

March 2, 2020 at 3:29 pm in reply to: Please contribute and translate Enfold #1189458

Yigit
Keymaster

Hi BigBatT,

Thanks for your contribution! It is definitely appreciated :)

We will be including updated version of Italian language files in upcoming release.

Best regards,
Yigit

March 2, 2020 at 2:32 pm in reply to: General update question #1189438

Yigit
Keymaster

Hey,

You can also try using websites such as – https://www.diffchecker.com/ :)

Regards,
Yigit
Author

Posts

Viewing 30 posts - 9,211 through 9,240 (of 82,585 total)

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