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  • March 4, 2020 at 12:31 pm #1190020
    Anonymous

    Good morning all,
    I am surprised with this problem …
    I have a WordPress website with the default cookie banner enabled. (on the bottom right)
    The WordPress site works very well.
    But on another tab, I opened a site in PHP. But on this site, with each click on a link I get disconnected!
    If I close the tab with the WordPress site or accept all cookies, the PHP site works well …

    Do you have any idea where the problem is coming from?

    Thank you.

    March 4, 2020 at 1:35 pm #1190049
    Yigit

    Hey,

    Thanks for contacting us!

    I am not sure if i understood the issue clearly. Could you please post a link of your website and write down the steps we should take to reproduce the issue?

    Regards,
    Yigit

    March 4, 2020 at 3:50 pm #1190109
    Anonymous

    Hi Yigit,

    The wordpress site is installed here : https://mycompany.com/mywpsite/
    I have another website in : https://mycompany.com/another-website/

    While the cookies are not accepted or the tab open on “mywpsite”, i have disconnect issues on “another-website”.

    Maybe the problem can be the installation of the websites on subfolders ?

    I can’t give you access link beacause the “another-website” is an internal site and you need credentiels to be in.

    Kind regards.

    March 5, 2020 at 4:07 pm #1190479
    Yigit

    Hi,

    I am going to need to ask our devs regarding this. We will update you here. Please kindly wait to hear from us :)

    Edit: In the meantime, could you please try changing default cookie option and check if that helps – https://kriesi.at/documentation/enfold/privacy-cookies/#default-cookie-and-services-option-settings?

    Best regards,
    Yigit

    • This reply was modified 5 years, 1 month ago by Yigit.
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