Page 292 – Support | Kriesi.at – Premium WordPress Themes

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April 24, 2020 at 6:32 pm in reply to: white space top view movil #1206908

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

April 24, 2020 at 6:20 pm in reply to: Enfold Medical #1206893

Yigit
Keymaster

Hi,

Please refer to this post – https://kriesi.at/documentation/enfold/import-demos/ :)

Best regards,
Yigit

April 24, 2020 at 6:19 pm in reply to: Enfold Theme display problem with Safari V 13.1 #1206891

Yigit
Keymaster

Hi,

As we have suggested earlier, they can try to disable Safari extensions and check if that helps :)

Best regards,
Yigit

April 24, 2020 at 2:51 pm in reply to: Advanced Layout Builder does not load content #1206817

Yigit
Keymaster

Hey,

Could you please post FTP logins here privately as well? We are not able to reproduce the issue on our local installations.

Regards,
Yigit

April 24, 2020 at 12:18 pm in reply to: Enfold Medical #1206793

Yigit
Keymaster

Hi Jimmy,

Thanks for contacting us!

Yes, you can find a list of included language files here – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990.
Since Enfold users contribute translations and that we add new strings with almost each update, language files you are looking for might not be 100% translated. You can use a plugin such as this one – https://wordpress.org/plugins/loco-translate/ to translate untranslated strings.

I hope that helps! Let us know if you have any other questions :)

Best regards,
Yigit

April 24, 2020 at 12:16 pm in reply to: Avia ported as plugin #1206792

Yigit
Keymaster

Hi,

Thanks for contacting us!

Advanced Layout Builder is currently not available as a standalone plugin however you can purchase an Enfold license and then implement ALB to another theme (not commercial one) with a help from a developer :)

I hope that helps! Let us know if you have any other questions!

Best regards,
Yigit

April 24, 2020 at 11:49 am in reply to: white space top view movil #1206786

Yigit
Keymaster

Hi,

Unfortunately, no. I tried multiple times however there is only a white screen after i insert credentials and click login.
I will ask my teammates to check.
In the meantime, if you could provide us working FTP logins, that would be great.
Issue seems to be related to modifications on wp-config.php file and not a theme related issue however we do not mind taking a quick look and solving the issue for you :)

Best regards,
Yigit

April 24, 2020 at 11:46 am in reply to: Social media icons on mobile #1206781
Yigit
Keymaster
Hi,

Please change following code in custom.css file
```
@media only screen and (max-width: 720px) {
.responsive #top #wrap_all #header_main .social_bookmarks {
    display: block !important;
}}
```
To following one
```
@media only screen and (max-width: 720px) {
.responsive #top #wrap_all #header_main .main_menu .social_bookmarks {
    display: block !important;
}}
```
Please make sure to flush cache as well. If that does not help, please share WP admin logins please.

Best regards,
Yigit
April 23, 2020 at 1:26 pm in reply to: white space top view movil #1206519

Yigit
Keymaster

Hey,

Sorry, it is still not working – Server said: Login authentication failed

Could you please share cPanel logins? We can reach files on your server through cPanel :)

Cheers!
Yigit

April 23, 2020 at 12:58 pm in reply to: Purchase enfold theme #1206513

Yigit
Keymaster

Hey Stefanie,

Thanks for contacting us!

I just checked the button and it works fine on my end. Here is the link of the button – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990 :)

Let us know if you have any other questions!

Best regards,
Yigit

April 23, 2020 at 8:27 am in reply to: How to set a font (that is not in the enfold set) to h2? #1206463

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

April 23, 2020 at 8:27 am in reply to: Social media icons on mobile #1206462

Yigit
Keymaster

Hi,

Could you please create temporary admin logins and post them here privately so we can look into it? There might be an error in your custom CSS code.

Best regards,
Yigit

April 22, 2020 at 11:01 pm in reply to: Enfold Theme display problem with Safari V 13.1 #1206391

Yigit
Keymaster

Hi,

Perhaps your friend is using a 13 inch Macbook? I am using 15 inch. That is the only difference :)

Best regards,
Yigit

April 22, 2020 at 10:17 pm in reply to: How to set a font (that is not in the enfold set) to h2? #1206385

Yigit
Keymaster

Hi,

Please refer to this post – https://kriesi.at/documentation/enfold/typography/#how-to-upload-custom-fonts :)

Best regards,
Yigit

April 22, 2020 at 4:45 pm in reply to: Custom [av_privacy_link] link #1206261

Yigit
Keymaster

Hi,

You are welcome! Let us know if you have any other questions or issues :)

Best regards,
Yigit

April 22, 2020 at 4:44 pm in reply to: German Website, enfold english #1206260

Yigit
Keymaster

Hi,

Glad you figured it out :)

Best regards,
Yigit

April 22, 2020 at 3:45 pm in reply to: Enfold problem with the edit of any page #1206235

Yigit
Keymaster

Hi,

Please refer to this post – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#shortcode-parser and enable auto repair function and update your page.

Best regards,
Yigit

April 22, 2020 at 3:42 pm in reply to: Custom [av_privacy_link] link #1206233

Yigit
Keymaster

Hey,

You can use the shortcode as following
[av_privacy_link page_id="your custom page id"]your custom page title[/av_privacy_link]
and add page ID of your custom page in page_id field :)

Regards,
Yigit

April 22, 2020 at 3:40 pm in reply to: Custom socket menu for mobile #1206229

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

April 22, 2020 at 3:39 pm in reply to: Existing site developement copy #1206226

Yigit
Keymaster

Hi,

Glad to hear :)

You are welcome! You too have a nice day :)

Best regards,
Yigit

April 22, 2020 at 3:38 pm in reply to: Enfold Theme display problem with Safari V 13.1 #1206224

Yigit
Keymaster

Hi,

Sure, please see private content field below :)

Best regards,
Yigit

April 22, 2020 at 1:34 pm in reply to: Existing site developement copy #1206182

Yigit
Keymaster

Hi Erik,

Thanks for contacting us!

Yes, you can use the same license on your staging server as well.

Let us know if you have any other questions :)

Cheers!
Yigit

April 22, 2020 at 1:18 pm in reply to: Custom socket menu for mobile #1206178
Yigit
Keymaster
Hi,

You may need to add !important rule in style.css file of your child theme as following
```
@media only screen and (max-width: 480px) {
#socket .sub_menu_socket li {
    float: none !important;
    margin-bottom: 10px !important;
}}
```
Best regards,
Yigit
April 22, 2020 at 1:00 pm in reply to: column issues #1206172
Yigit
Keymaster
Hey,

Thanks for contacting us!

You have following custom CSS code
```
.avia-builder-el-16 {
    margin-top: 70px;
}
```
Do you remember why you have added it? You can simply edit column element and give it a custom CSS class (“my-class”) in Advanced tab and apply CSS changes to only that element.
```
.my-class {
    margin-top: 70px;
}
```
Now it is being applied globally :)

Regards,
Yigit
April 22, 2020 at 12:54 pm in reply to: German Website, enfold english #1206170

Yigit
Keymaster

Hi,

Thanks for contacting us docperi :)

Could you please make sure that WordPress language is set to German in Settings > General? You might have changed the language to German on your user account but site might be still in English :)

Regards,
Yigit

April 22, 2020 at 12:44 pm in reply to: Problem with logo size (scrolling) with split menu #1206166

Yigit
Keymaster

Hey,

I believe this issue was resolved in this thread – https://kriesi.at/support/topic/logo-doesnt-rescale-while-scrolling/.
Please let us know if you need further assistance :)

Regards,
Yigit

April 22, 2020 at 12:43 pm in reply to: Logo doesn´t rescale while scrolling #1206164

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

April 22, 2020 at 12:42 pm in reply to: white space top view movil #1206163

Yigit
Keymaster

Hi,

I am getting “Error -157: invalid reply from server” error when I try to connect.

Cheers!
Yigit

April 22, 2020 at 12:36 pm in reply to: Enfold Theme display problem with Safari V 13.1 #1206160

Yigit
Keymaster

Hey,

I just checked your website on Safari 13.1 and it shows up fine on my end. Attached a screenshot in private content field below. One of our devs has also confirmed that your site looks fine on her end.

If your friend is using Safari extensions, please ask them to temporarily disable them and check if that helps.

Regards,
Yigit

April 22, 2020 at 11:43 am in reply to: Logo doesn´t rescale while scrolling #1206147
Yigit
Keymaster
Hi,

Please try changing the code in functions.php file to following one
```
function add_decrease_logo(){
if(!wp_is_mobile()){
?>
<script>
jQuery(window).scroll(function(){
if(jQuery(this).scrollTop() > 200) {
		jQuery('.logo img').addClass('decreased');
	} else {
		jQuery('.logo img').removeClass('decreased');
	}
});
</script>
<?php
}
}
add_action('wp_footer', 'add_decrease_logo');
```
Best regards,
Yigit
Author

Posts

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