Forum Replies Created

Viewing 30 posts - 8,281 through 8,310 (of 82,625 total)
  • Author
    Posts
  • in reply to: Problem with Update Enfold 4.5.3 to 4.7 #1221134

    Hi,

    Could you please try de-activating all active plugins and check if that helps?

    If it does not help, could you please contact your hosting provider and ask them to whitelist api.envato.com? They might be blocking it for security reasons.

    Another user who was having the same issue contacted their hosting provider and replied:

    our hoster has updated the Linux distribution of the server.
    The cause of the problem was probably the incompatibilities of the versions of OpenSSL with cURL.

    Now the token API works :-)

    This happens when there is connection issue between your host and Envato API. This is not related to Enfold, it is related to server settings.

    Best regards,
    Yigit

    Hey Paul,

    Sorry for the late reply!

    Enfold uses Google Maps and as far as I know, all other alternative maps are also paid when you have huge amount of visitors. You could simply add an image to your website but that would not look as professional.

    Best regards,
    Yigit

    • This reply was modified 5 years, 9 months ago by Yigit. Reason: see following post :)
    in reply to: Display featured image and excerpt outside WordPress #1220960

    Hi,

    Sorry I thought outside of the loop.

    Thank you Ismael, yes, but I am not being able to do it per ID.

    Show here just featured image from post 8, here text from post 34, etc…

    So back to that, you can use post ID’s as with wp/v2/posts/8?_embed and wp/v2/posts/34?_embed

    Best regards,
    Yigit

    in reply to: Display featured image and excerpt outside WordPress #1220884

    Hi,

    Please try adding following code to bottom of functions.php file

    function av_get_thumb_excerpt( $atts ) {
    	$a = shortcode_atts( array(
    		'id' => '',
    	), $atts );
    
    	$output = get_the_excerpt($a['id']); 
    	$output .= get_the_post_thumbnail($a['id']);
    
    	return $output;
    }
    add_shortcode( 'my_shortcode', 'av_get_thumb_excerpt' );

    Then you can use the shortcode as following

    [my_shortcode id="10"]

    and replace ID (10) depending on which post you would like to display. I attached the result in private content field :)

    Regards,
    Yigit

    in reply to: Site Crash due to database overuse #1220869

    Hey,

    Thanks for contacting us!

    Have you enabled CSS and JS file merging and compression in Enfold theme options > Performance tab? If so, please refer to this post – https://kriesi.at/documentation/enfold/optimization/#troubleshoot and choose to disable unique timestamps.

    You are currently using an older version of the theme which does not has this feature, therefore you would firstly need to update Enfold to the latest version 4.7.5 – https://kriesi.at/documentation/enfold/theme-update/

    Best regards,
    Yigit

    in reply to: Changing h3 html tags in enfold child #1220867

    Hey,

    1- Please add following code to bottom of functions.php file to update widget title tags (H4 in example)

    function av_widget_title_tag( $params ) {
        $params[0]['before_title'] = '<h4 class="widgettitle">' ;
        $params[0]['after_title']  = '</h4>' ;
        return $params;
    
    }
    add_filter( 'dynamic_sidebar_params' , 'av_widget_title_tag' );

    2- To edit widget title font sizes, please go to Enfold theme options > Advanced Styling and edit “Widget title” :)


    @guenni007
    Thanks for your help El Supremo! :)

    Best regards,
    Yigit

    in reply to: Problem with Update Enfold 4.5.3 to 4.7 #1220861

    Hey,

    Thanks for contacting us!

    It seems like auto updates are currently disabled on your installation. If you have not, please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it in Enfold theme options to receive auto updates. Please make sure to check all required tokens.

    If it still does not work, please create a temporary admin login and post it here privately so we can look into it :)

    Regards,
    Yigit

    in reply to: website issue #1220858

    Hi,

    I am not sure about other teams but this might be too specific for Blue Host support.

    No, if you are happy, we are happy. You should not have any issues with your website but in case you do, you can always contact us!

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

    in reply to: Enfold does not work well with Profit Builder #1220855

    Hi,

    I have no experience with the plugin and could not figure out where to edit your template. Could you please point it out/share a direct link? :)

    Best regards,
    Yigit

    in reply to: website issue #1220839

    Hey,

    I see that Rikard has already fixed homepage for you. I enabled ALB debugging mode temporarily – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode and fixed strong tag in we do page as well.

    Properly opened and closed Strong tag should look like following

    
    <strong>Here is my strong text</strong> 
    

    More info can be found here – https://www.w3schools.com/tags/tag_strong.asp

    Please review your website :)

    Regards,
    Yigit

    in reply to: Enfold – slovenly.com #1220835

    Hi Peter,

    Thanks for contacting us!

    You should not have any issues at all especially since your previous developers have created a child theme for you. They probably made modifications there, if they have made any.

    Envato has updated their API and we have implemented those changes in Enfold 4.5, so any older version of the theme needs manual updating. Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp and update the theme via FTP. After that you can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it in Enfold theme options to receive auto updates.

    To be on the safe side, we would recommend you to update the theme on a testing server first. In case you would like us to update the theme for you, please register to our support forum – https://kriesi.at/support/register/, login and post WP admin logins here privately :)

    Best regards,
    Yigit

    Hi,

    I think it is related to your cache plugin. I checked your pages including your blog page on your testing installation however I am not able to reproduce the issue. All elements load fine and does not display any warning.

    If your page content is missing after updating, that is probably related to broken custom HTML on your page as Rikard mentioned earlier. However I tried duplicating your page on my local installation and none of the elements were deleted.

    Since you mentioned database issue, I went to Enfold theme options > Performance and choose to disable adding unique timestamp option – https://kriesi.at/documentation/enfold/optimization/#troubleshoot.

    If none of the above helps, could you please share a link of the page where we can see the issue? :)

    Regards,
    Yigit

    Hi Morticka,

    1- I checked test lesson with ALB and noticed classic editor was enabled however materials tab was still empty. Then I tried to edit lesson without ALB and switched editor to ALB and updated and noticed materials are showing up. So adding materials in Classic editor, updating lesson and then switching to ALB to add content seems to work. I tested it on a newly created lesson I attached in private content field.
    Would this workaround work for you? :)

    2- This will require some customization but I am not sure how heavy. Would it be possible for you to create a testing environment so we can check if we can make it work easily? We would basically need FTP and WP admin logins.

    Best regards,
    Yigit

    in reply to: Trying to have images fit #1220672

    Hi Erik,

    Please try using Masonry Gallery element, choose to display Perfect Automatic Masonry option and make sure first image is in 9:16 ratio. I attached a screenshot of the result in private content field below :)

    Best regards,
    Yigit

    in reply to: Facebook pixel on WordPress with wpml and enfold #1220654

    Hi,

    You are welcome, Erik!

    Let us know if you have any other questions or issues :)

    Best regards,
    Yigit

    in reply to: theme #1220652

    Hey,

    You are currently using version 4.3, you would not be able to update the theme using Personal Token. You would need to update it via FTP.
    You can alternatively use a plugin to update from WordPress dashboard. More details can be found here – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/

    Both are correct. We recommended to delete the theme because some users merged the folders instead of overwriting them which caused PHP errors :)

    I have updated very old versions of Enfold on users site many times and had no issues whatsoever. I cannot promise that for your website as you are currently using a pirated copy of our theme. For the same reason, I am not able to offer you to update your theme myself.

    I would recommend you to create a testing environment and update the theme there first to see if anything breaks :)

    Regards,
    Yigit

    in reply to: Timeline element: Link to specific milestone? #1220641

    Hi,

    Have you tried using Tab Container element? I think it would be easier to create such layout with Tab Container element. You can set transition to slide in Advanced tab and use dot icon as points.

    Best regards,
    Yigit

    in reply to: Enfold theme #1220551

    Hi,

    Thanks for contacting us!

    I am going to check your thread in a minute and assign it to myself. Shall we continue there? :)

    Cheers!
    Yigit

    in reply to: theme #1220548

    Hi,

    Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token.

    If you have any theme related questions or issues, you can register to our support forum here – https://kriesi.at/support/register/ then start new threads under Enfold sub forum :)

    Edit: If you have not updated the theme to the latest version yet, please do so via FTP – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp. Envato has updated their API and we have implemented those changes in Enfold 4.5. Any version older than that, requires a manual update before enabling auto update feature.

    Cheers!
    Yigit

    • This reply was modified 5 years, 9 months ago by Yigit.
    in reply to: WMPL gives fatal error #1220547

    Hi Erik,

    That is weird but glad it is working!

    Shall we mark this thread as resolved? :)

    Best regards,
    Yigit

    in reply to: Facebook pixel on WordPress with wpml and enfold #1220523

    Hi Erik,

    Do you mean for each language you are using on your website? If so, you can simply switch Enfold theme options language and add separate Analytics code for each language in Google Services tab.

    Alternatively, you can add following code to Functions.php file and insert your Google Analytics code

    //-------------------------------
    // Google Analytics code in head section
    //-------------------------------
    
    function custom_ga_function(){
    	if (get_locale() == 'en-US') {
    		?>
    		<script>
    
    		// Analytics code for English here
    
    		</script>
    		<?php
    	}
    	if (get_locale() == 'fr-FR') {
    	?>
    		<script>
    
    		// Analytics for French here
    
    		</script>
    		<?php
    	}
    }
    add_action('wp_head', 'custom_ga_function');

    If you would like to target per country, I think you can use plugin such as this one – https://wordpress.org/plugins/geoip-detect/ to detect your visitors country.

    Best regards,
    Yigit

    Hi Ivan,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

    in reply to: logo on mobile #1220517

    Hi,

    That was because of following code in style.css file of your child theme

    #top.page-id-349 .logo img {
        opacity: 0;
        visibility: hidden;
    }

    Do you remember why you have added it? I commented it out for now and that helped. Please review your website :)

    Best regards,
    Yigit

    Hey Ivan,

    Translation was incorrect in DE formal. I installed Loco Translate plugin – https://wordpress.org/plugins/loco-translate/ and updated the string to “Sie sind hier:” and then deleted the plugin.

    We will update the string in upcoming version.

    Please review your website :)

    Regards,
    Yigit

    in reply to: Admin Wordress Error. Help is needed #1220446

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

    in reply to: Problem with Editors after Update to 4.7.4 #1220036

    Hi,


    @pfarahani
    Have you tried de-activating all active plugins and check if that helps?
    If it does not, please start a new thread under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post and attach temporary admin logins in private content field so we can look into it :)

    Cheers!
    Yigit

    Hi Nikita,

    Thanks for contacting us!

    I have forwarded it to our devs. Thanks for the heads up :)

    Regards,
    Yigit

    Hi,

    Thanks for contacting us!

    Yes, most Enfold users are using Yoast :)

    Let us know if you have any other questions!

    Best regards,
    Yigit

    in reply to: Enfold Theme Support #1220033

    Hi,

    Thanks for contacting us!

    There was a false positive issue which was fixed right away and we have not had any vulnerability issues so far.

    I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and a Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Regards,
    Yigit

    in reply to: Enfold Theme by Kriesi im Footer #1220032

    Hi,

    Thanks for contacting us!

    Please refer to this post – https://kriesi.at/documentation/enfold/footer/#copyrights-info :)

    Cheers!
    Yigit

Viewing 30 posts - 8,281 through 8,310 (of 82,625 total)