Page 267 – Support | Kriesi.at – Premium WordPress Themes

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Posts
July 16, 2020 at 7:03 pm in reply to: Shopping cart page – Delivery methods icons #1231007

Yigit
Keymaster

Hi,

Sorry for the late reply!

I could not find your custom CSS code and cannot see icons on your cart page. Have you decided not to use icons? :)

Cheers!
Yigit

July 16, 2020 at 6:48 pm in reply to: Burger menu on the left on mobiles and tablets #1231004
Yigit
Keymaster
Hi!

I added following code to bottom of Quick CSS field
```
@media only screen and (max-width: 767px) {
.responsive .logo a {
    display: block;
    width: 200px;
    margin: auto;
}}
```
Please review your website :)

Best regards,
Yigit
July 16, 2020 at 6:29 pm in reply to: Secondary menu only one line on tablets #1230999

Yigit
Keymaster

Hi,

You are welcome :)
Let us know if you have any other questions or issues.

Best regards,
Yigit

July 16, 2020 at 6:19 pm in reply to: WHY CANNOT I UPDATE MY ENFOLD THEME. GETTING ERROR MESSAGE #1230995

Yigit
Keymaster

Hi,

Yes, you would need to create a new one on your Envato account. You can find instructions here – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token

Best regards,
Yigit

July 16, 2020 at 6:17 pm in reply to: Icon Grid borders on mobile #1230992

Yigit
Keymaster

Hi,

I edited your page and duplicated your element for mobile version and chose to display all borders on it.
Please review your website :)

Best regards,
Yigit

July 16, 2020 at 4:53 pm in reply to: WHY CANNOT I UPDATE MY ENFOLD THEME. GETTING ERROR MESSAGE #1230977

Yigit
Keymaster

Hey,

Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and make sure you set all required Token Permissions.

Regards,
Yigit

July 16, 2020 at 4:09 pm in reply to: Secondary menu only one line on tablets #1230961
Yigit
Keymaster
Hi,

I added following code to bottom of Quick CSS field
```
@media only screen and (max-width: 767px) and (min-width: 480px) { 
.responsive .phone-info,
.responsive #header .sub_menu { 
     width: auto; 
}
.av_secondary_right .sub_menu {
    right: 0;
    position: absolute !important;
    top: 0;
}
}
```
Please review your website :)

Best regards,
Yigit
July 16, 2020 at 3:54 pm in reply to: how to hide go to top button? #1230955

Yigit
Keymaster

Hey Chris,

Glad Nikko could help!

If programmers were engaged in psychology, I guess the fix would not be this simple :D

Let us know if you have any other questions or issues!

Regards,
Yigit

July 16, 2020 at 3:28 pm in reply to: Suscription to the newsletter doesn't work with all emails #1230939

Yigit
Keymaster

Hey,

Thanks for contacting us and sorry for the late reply!

Are you having the issue only with this email? If you are, is this the email address you used to register to Mailchimp? I believe that might be the reason :)

Best regards,
Yigit

July 16, 2020 at 3:19 pm in reply to: Blogs with titles in Hindi do not load #1230937

Yigit
Keymaster

Hey Priyanka,

Could you please contact your hosting provider and ask them to increase following values so requirements are met?
Max_execution_time = 30
Max_input_time = 60
Post_max_size = 32M
Upload_max_filesize = 32M
Max_input_time = 60

If that still does not help, please post FTP logins here privately as well so we can look into it.

We all work in different time zones to make sure there is always someone active on the forums. We will try to reply to each thread as soon as we can but we might not be able to work in sync.

Regards,
Yigit

July 16, 2020 at 1:49 pm in reply to: Background image overlay for header and body. #1230917
Yigit
Keymaster
Hey,

Please add Color Section element to the top of your page and set skew-bg image as background color.
Then choose to display transparent header on your page and add following code to Quick CSS in Enfold theme options > General Styling
```
#top .av_header_transparency .header_bg {
bacground-color: rgba(26, 43, 100, 0.8);
}
```
Regards,
Yigit
July 15, 2020 at 10:51 pm in reply to: main menu not clickable on mobile when it has submenu #1230770

Yigit
Keymaster

Hi,

I just tested your menu on my iphone. Please see screencast in private content field below :)

Best regards,
Yigit

July 15, 2020 at 10:50 pm in reply to: Apache goes away / crashes when using Enfold #1230769

Yigit
Keymaster

Hi,

Glad you figured it out!

We have not received such reports before but if you find out more, please do share with us so we can fix if it’s theme related :)

Best regards,
Yigit

July 15, 2020 at 7:03 pm in reply to: main menu not clickable on mobile when it has submenu #1230696

Yigit
Keymaster

Hi,

Logins did not work for me. Could you please check them once again?
I checked your previous replies for logins before requesting them :)

Best regards,
Yigit

July 15, 2020 at 6:46 pm in reply to: Blog Post preview does not show titel #1230686
Yigit
Keymaster
Hi Andre,

1- You had following code in Enfold theme options > General Styling > Quick CSS field and in Appearance > Customize > Additional CSS fields
```
.entry-title { display:none; }
```
I deleted them.

2- I added following code to Quick CSS to increase the width on single blog
```
/* Increase single blog layout */ 
#top .fullsize .template-blog .post .entry-content-wrapper,
#top .fullsize .template-blog .post .entry-content-wrapper > * {
    max-width: 100%; 
}
```
3- That pencil icon is a placeholder that shows when you do not upload a featured image. I added following code to Quick CSS to remove it
```
/* Remove featured image placeholder */
#top .fullsize .template-blog .blog-meta,
.avia-content-slider .fake-thumbnail .slide-image {
    display: none;
}
```
If you are going to upload featured images to your posts in future, please do not forget to remove this code.

Please review your website :)

Regards,
Yigit
- This reply was modified 5 years, 8 months ago by Yigit.
July 15, 2020 at 3:32 pm in reply to: main menu not clickable on mobile when it has submenu #1230619

Yigit
Keymaster

Hi,

Could you please create temporary admin logins and post them here privately so we can look into it?

Best regards,
Yigit

July 13, 2020 at 8:51 pm in reply to: Enfold contact form – not using user email as sender and reply-to #1230110

Yigit
Keymaster

Hi,

We are sorry for the late reply!

On my testing installation, I set from address in Mailpoet and left “Your from address” field in Contact Form settings empty and it worked for me.

Do you have a staging site or could you create one so we can test further on your site? We would not like to test on your live site as we are going to need to change “Your email address” :)

Regards,
Yigit

July 13, 2020 at 11:20 am in reply to: Apache goes away / crashes when using Enfold #1229903

Yigit
Keymaster

Hey,

We are sorry for the late reply!

I tried accessing media library, uploading new images and editing your pages created with ALB however it does not crash on my end. Have you figured it out already?
If not, could you please let us know how to reproduce the issue step by step?

Best regards,
Yigit

July 13, 2020 at 11:10 am in reply to: Arrows on tab section #1229895

Yigit
Keymaster

Hi,

Glad Nikko could help and thanks for sharing your version :)

Let us know if you have any other questions or issues.

Enjoy the rest of your day!

Best regards,
Yigit

July 13, 2020 at 11:08 am in reply to: Menu underlining is not correct #1229894

Yigit
Keymaster

Hi,

Actually, that is also intentional. Submenu items have top border. For better understanding, I moved submenu down a bit using browser developer tools and hovered on “Über uns” menu item. Please see screenshot in private content field :)

Regards,
Yigit

July 13, 2020 at 9:39 am in reply to: main menu not clickable on mobile when it has submenu #1229882

Yigit
Keymaster

Hi,

In that case, please go to Enfold theme options > Main Menu > Burger/Mobile Menu and choose “Always display submenu items” option :)

Best regards,
Yigit

July 10, 2020 at 10:04 pm in reply to: main menu not clickable on mobile when it has submenu #1229496

Yigit
Keymaster

Hey,

1- When you click on “Our Story” menu item on mobile, it displays child menus and you can find another “Our Story” menu item at the top of submenu which works for me on iphone 7.

2- “Support our community” button works on mobile as well for me but it shows 404 error because the link seems to be wrong. Could you please flush cache in LiteSpeed Cache settings and check if that helps?

Best regards,
Yigit

July 10, 2020 at 8:49 pm in reply to: main menu not clickable on mobile when it has submenu #1229489

Yigit
Keymaster

Hey,

Please go to Enfold theme options > Main Menu > Burger/Mobile Menu and in “Clone title menu items to submenu” choose to “Create a clone for the title menu item” option :)

Cheers!
Yigit

July 10, 2020 at 8:37 pm in reply to: Broken link icon appears after wordpress updates even though logo is there #1229483

Yigit
Keymaster

Hi Tony,

It seems like you have imported a demo but transparent logo was not imported correctly so when you replaced it with a blank one, that fixed it.

You have chosen to display transparent header in your pages and placed a Color Section element on top of the pages with background image. When you scroll down, your logo shows up. I would not say this is ideal, because you are going to need to add Color Section element to the top of each new page, but it is fine if it works for you :)

If you post a screenshot showing the desired result, we can try to help you come up with a better solution :)

Best regards,
Yigit

July 7, 2020 at 4:08 pm in reply to: WooCommerce broken after update #1228624

Yigit
Keymaster

Hi,

You are always welcome! Let us know if you have any other questions or issues :)

Best regards,
Yigit

July 7, 2020 at 1:52 pm in reply to: Translate cookie settings #1228593

Yigit
Keymaster

Hey Klara,

Thanks for contacting us!

Please go to Enfold theme options > Privacy & Cookies > Cookie Handling and enable “Modal Window Custom Content” to insert your own custom text.

To translate missing strings, you can use this plugin – https://wordpress.org/plugins/loco-translate/.

If you need our assistance, please create temporary admin logins, post them here privately, point out the strings you would like to translate and share correct translations of those strings :)

Best regards,
Yigit

July 7, 2020 at 1:43 pm in reply to: WooCommerce broken after update #1228588

Yigit
Keymaster

Hi Dondela!

I have edited 82th and 699th lines in functions.php file of your child theme and that seemed to help. Could you please review your website and let us know if it works correctly on all product categories?

Best regards,
Yigit

July 2, 2020 at 5:28 pm in reply to: Site Crash due to database overuse #1227551

Yigit
Keymaster

Hi,

Because it is the beta version of upcoming version which includes the fixes listed here – https://kriesi.at/support/topic/enfold-upcoming-fixes/

Yes, it includes this fix as well. The options I mentioned in my previous post is not available in 4.7.5

Then go to Enfold theme options > Performance and enable “Show advanced options”, then choose “Fix WP bug, disable unique timestamps” options and save theme options.

Best regards,
Yigit

July 2, 2020 at 1:27 pm in reply to: Site Crash due to database overuse #1227485

Yigit
Keymaster

Hi,

Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp and try updating the theme via FTP.
Then go to Enfold theme options > Performance and enable “Show advanced options”, then choose “Fix WP bug, disable unique timestamps” options and save theme options.

Regards,
Yigit

July 2, 2020 at 1:23 pm in reply to: Need enfold theme 4.6.1 files and child theme #1227483

Yigit
Keymaster

Hi Priyanka,

We have updated your email. Please create a new password – https://kriesi.at/support/register/?action=lost_pw

Best regards,
Yigit
Author

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Viewing 30 posts - 7,981 through 8,010 (of 82,625 total)

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