Forum Replies Created
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AuthorPosts
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Hey,
You are currently using a very old version of the theme, 3.8 which is not compatible with your WordPress version.
Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.1.
Then, please generate a Personal Token by referring to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert it in Enfold theme options to receive auto updates :)
If you would like us to update the theme for you, please make sure to have a backup of your website to be on the safe side.
Regards,
YigitApril 8, 2021 at 4:47 pm in reply to: pictures don't show up on my "Blog" site in an other language #1293329Hey Karin,
Thanks for contacting us!
Your blog page was not chosen in Austrian version of theme options. I simply went to Enfold theme options, switched the language to Austrian, chose your Blog page and saved theme options. Please review your website :)
I checked your threads but it seems like they all received a reply – https://kriesi.at/support/profile/karin_tara/topics/. Every thread receives a reply on our support forums :)
Best regards,
YigitApril 8, 2021 at 4:38 pm in reply to: Support Registration failed – Saving didnt work! Please reload the page and try again #1293325Hi,
Thanks! However it seems like path is not correct as the only file I am seeing is .ftpquota.
Please make sure the path is the root of your WordPress installation.Best regards,
YigitApril 8, 2021 at 4:36 pm in reply to: Replace Enfold cart with another widget – plugin cart #1293322Hey,
Please look for “avia_woocommerce_cart_dropdown” function in /enfold/config-woocommerce/config.php file.
Adding it as header widget and changing its position using CSS would be a lot simpler solution though :)Best regards,
YigitApril 8, 2021 at 4:20 pm in reply to: Masonry pages with custom fields breaks pages after update #1293316Hi,
Please copy fresh copy of av-helper-masonry.php file from Enfold 4.8.1, apply the modifications you have made on the file again and update the file on your child theme and that should fix the issue :)
Best regards,
YigitApril 8, 2021 at 4:14 pm in reply to: Contact Form Send Button does not function anymore (no reaction) #1293312Hi Lisa,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
YigitApril 8, 2021 at 4:09 pm in reply to: A ressource is blocked due to MIME type. I'm in big trouble #1293309Hi Hanne,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
YigitHi HilmerHC,
Thanks for contacting us!
I wanted to inform you that Günter has posted this thread on GitHub. Rank Math implementation is on our list :)
Best regards,
YigitApril 8, 2021 at 3:59 pm in reply to: Advanced Layout Editor notavailable on Woocommerce Product Pages #1293306Hey,
Thanks for contacting us!
You can simply go to Products > Add New and click Advanced Layout Editor button to activate it – https://imgur.com/a/W0gcDGi :)
Best regards,
YigitHi,
Glad Ismael could help!
Let us know if you have any other questions and enjoy the rest of your day :)Best regards,
YigitHey,
Thanks for contacting us!
You are currently using an older version of the theme, 4.7.6.3, which is not compatible with your WordPress version.
Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.1.
Then, please generate a Personal Token by referring to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert it in Enfold theme options to receive auto updates :)Best regards,
YigitHey Hanna,
Thanks for contacting us!
You may have Google Maps element on your page. Please edit your page and remove it. If that does not help, please create temporary admin logins and post them here privately so we can look into it :)
Regards,
YigitApril 8, 2021 at 3:47 pm in reply to: Single Blog Post does not show featured image, meta and social elements #1293287Hi Alex,
You can add Blog Posts element to your post, choose to display entries from a custom taxonomy, choose to display post tag or category and in Filter > Offset number, you can choose not to display duplicated posts on the page :)
Best regards,
YigitHi,
Thanks for contacting us!
I added following code to bottom of Quick CSS field in Enfold theme options > General Styling tab
.logo img { height: 100%; }Please review your website :)
Best regards,
YigitHi,
It is recommended to add one analytics code per domain so please use one :)
Best regards,
YigitHi Toni,
Thanks for contacting us!
The simplest way would be adding text to your image and upload it as background image of Color Section element with 100% height. If you really need to add text, you could add Text Block elements with custom CSS class and use custom CSS code to place it around your image however as you would imagine, that would require a lot more work :)
Best regards,
YigitApril 8, 2021 at 3:04 pm in reply to: Problem with installing new version Enfold on our website #1293280Hey Patrizia,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token on your Envato account and insert it in Enfold theme options to receive auto updates :)
Best regards,
YigitApril 8, 2021 at 2:42 pm in reply to: critical error after update from version 3.5.4. to version 4.5 #1293272Hi,
Thanks for contacting us!
I see that you are currently using the latest version of Enfold and WordPress so you should not be having this issue.
If you are still having it, please post temporary FTP and WP admin logins here privately so we can look into it :)
Regards,
YigitHi,
Looking at the source code I see that you are using Enfold version 4.1.2.
Envato has updated their API and we have implemented those changes in Enfold 4.5 so your API key would not work unless you manually update the theme to the latest version – https://kriesi.at/documentation/enfold/theme-update/.
After updating the theme, please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate Personal Token and insert it in Enfold theme options to receive auto updates.
If you would like us to update the theme for you, please have a back up and post WP and FTP logins here privately :)
Best regards,
YigitHey Sven,
Thanks for contacting us!
I replied to your thread here – https://kriesi.at/support/topic/avia-layout-builder-not-loading-spining/. Let us continue there :)
Regards,
YigitHi,
Thanks for contacting us!
Could you please create temporary admin logins and post them here privately so we can look into it?
Please also make sure that you are using the latest version of Enfold 4.8.1 and WordPress 5.7.
Best regards,
YigitHi Mitchell,
Thanks for contacting us and sorry to hear that your experience have been negative.
Download and purchase processes are managed by Envato so please contact them and request a refund – https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Regards,
YigitApril 8, 2021 at 2:31 pm in reply to: problem display Masonry grids after updating to WordPress 7.0 #1293265Hi,
Thanks for contacting us!
The key you shared in private content field is your purchase which you can use to register to our support forum – https://kriesi.at/support/register/. After registering to our support forum, you can start new threads under Enfold sub forum whenever you have a question or an issue.
Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it in Enfold theme options to receive auto updates :)
Best regards,
YigitApril 8, 2021 at 2:29 pm in reply to: Support Registration failed – Saving didnt work! Please reload the page and try again #1293263Hi Jan,
Thanks for the info!
Could you please post FTP logins here privately as well? We would like to check your .htaccess and wp-config.php files as well :)
Best regards,
YigitHi,
We are going to keep the thread open and wait to hear from you :)
Best regards,
YigitHi Yu,
Thanks for contacting us!
We are going to include the compatibility in upcoming version.
In the meantime, if you are using Enfold 4.8.1, please replace following files:
/enfold/config-events-calendar/config.php file with – https://pastebin.com/NDpQAtAh
/enfold/config-events-calendar/event-mod-css-dynamic.php file with – https://pastebin.com/REJ3uJUY
/enfold/config-events-calendar/event-mod.css file with – https://pastebin.com/GM4SynvwBest regards,
YigitApril 7, 2021 at 7:01 pm in reply to: Support Registration failed – Saving didnt work! Please reload the page and try again #1293130Hi Jan,
Thanks for contacting us!
We have updated your email and reset your password. Please see private content field below :)
Please login and post temporary admin logins so we can look into it :)
Best regards,
YigitHi,
You are welcome, Sylvia! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
Yigit -
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