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Hi,
Thanks for contacting us!
Could you please post FTP and WP admin logins here privately so we can look into it? :)
Cheers!
YigitApril 12, 2021 at 2:29 pm in reply to: MailChimp Form Error Messages & WooCommerce notification #1293949Hey,
Thanks for contacting us!
1- Please add following code to Quick CSS field in Enfold theme options > General Styling tab
#top #wrap_all .avia-mailchimp-form .error .text_input, #top #wrap_all .avia-mailchimp-form .error .text_area, #top #wrap_all .avia-mailchimp-form .error .select { border-color: red; }2- Could you please let us know how we could receive the error message?
3- Please go to WooCommerce > Settings > Shipping > Shipping Options and uncheck “Enable debug mode”
Also, login credentials did not work for me :)
Best regards,
YigitHi,
Thanks for contacting us!
You are currently using an older version of the theme, 4.4 which is not compatible with your WordPress version.
Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.1.
Then, please generate a Personal Token by referring to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert it in Enfold theme options to receive auto updates :)Regards,
YigitHi,
Thanks for the info!
I see you have only one child theme now but I still cannot see the content of both style.css and functions.php files. I would not like to edit the files from WP dashboard to avoid overwriting the files. Could you please post FTP logins here privately as well?In the meantime, I created a page with your contact form (1) and chose to hide header and footer in layout section and then I edited your product and added modal window by adding ?iframe=true to the link of contact page. Please see private content field below :)
I am still guessing the issue is related to files in your child theme however if this solution works for you, please use it instead as it is way easier to implement it :)
Best regards,
YigitHi,
Glad Mike could help! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
YigitHi Stefanie,
Thanks for contacting us!
All demos are included in Enfold. After purchasing a regular license and installing the them, you can simply go to Enfold theme options > Demo Import and import any demo you like with a single click within a few minutes, including Photography Portfolio demo.
After that, you can go to Enfold theme options > General Layout and change header placement in “Logo and Main Menu”

I hope that helps! Let us know if you have any other questions and enjoy the rest of your day :)
Regards,
YigitHi,
We are going to try to implement it as soon as we can.
Our devs have looked into implementation however it seems like we are going to need some help from RankMath. I have just sent them an email and requested help from them.We will update you here :)
Best regards,
YigitApril 12, 2021 at 11:14 am in reply to: Problem with installing new version Enfold on our website #1293896Hi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
YigitApril 12, 2021 at 10:48 am in reply to: Problem with installing new version Enfold on our website #1293891Hi,
I have updated Enfold to the latest version however your security plugin requested email confirmation so I could not login to WP dashboard to confirm update fixed the issue you were having.
If you are still having the issue, could you please temporarily disable your plugin or use the email I attached in private content field to create an admin user so I can confirm the email? :)
Best regards,
YigitHi,
Thank you so much, @BigBatT!
I have posted updated Italian language files on GitHub and they will be included in upcoming version :)Best regards,
YigitHi Emma,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
YigitApril 9, 2021 at 7:36 pm in reply to: Masonry pages with custom fields breaks pages after update #1293570April 9, 2021 at 6:41 pm in reply to: Support Registration failed – Saving didnt work! Please reload the page and try again #1293561Hi,
You are welcome, Jan!
Let us know if you have any other questions or issues and enjoy your weekend :)Best regards,
YigitApril 9, 2021 at 5:49 pm in reply to: Support Registration failed – Saving didnt work! Please reload the page and try again #1293553Hi,
I believe database issue is back as saving theme options is not working again. Could you please check your database privileges if that is the case?
Best regards,
YigitApril 9, 2021 at 5:39 pm in reply to: Masonry pages with custom fields breaks pages after update #1293551Hi,
I have updated /av-helper-masonry.php file on your child theme. After updating the theme, please replace it on your live server as well.
Please review your website :)
Best regards,
YigitHey @biwales,
I have tested on version Version 5.5.0.1 and it does work fine on my end. We are working on further adjustments but there should not be any layout issues with current version.
Please start a new thread and share admin logins so we can look into it.
Regards,
YigitHey fcp,
Thanks for contacting us!
I disabled JS merging in Autoptimize plugin and noticed Side Cart WooCommerce plugin in console. De-activated the plugin, went to Enfold theme options > Privacy and Cookies > Cookie Handling and saved theme options then I cleared cache in your plugins and they showed up. After that, I activated Side Cart WooCommerce plugin and enabled JS merging in Autoptimize, cleared cache and buttons are still there :)
Please review your website.
Best regards,
YigitApril 9, 2021 at 11:52 am in reply to: Support Registration failed – Saving didnt work! Please reload the page and try again #1293486Hi,
Glad you figured it out and thanks for sharing your solution!
Please let us know if you have any other questions or issues and enjoy your weekend :)
Best regards,
YigitHi,
Thanks for the logins!
You have 2 child themes. Style.css file is empty on active one and there are many modified files there.
Could we temporarily activate the other child theme for testing purposes? I believe the issue is in the child theme.Best regards,
YigitHi @Barry,
Could you please go to Enfold theme options > Performance tab and disable “CSS file merging and compression” if it is enabled and save theme options, flush cache and check if that helps? If it does not, could you please create a new thread and attach temporary admin logins in private content field there so we can look into it?
Please feel free to share the link of new thread here :)Best regards,
YigitHi,
I just overwrote all theme files via FTP :)
Previously, they were merged, not replaced so there were duplicate files which caused the error on your site.Please let us know if you have any other questions or issues :)
Best regards,
YigitApril 9, 2021 at 11:17 am in reply to: Single Blog Post does not show featured image, meta and social elements #1293480Hi Alex,
By default, related posts are based on tags. So we would recommend you to edit your posts and give “related” ones same tags and choose to display them in your Blog Posts element :)
Best regards,
YigitHi,
Then you could simply refer to this post – https://kriesi.at/documentation/enfold/google-map/#how-to-register-a-google-maps-api-key and generate an API key for Google Maps and insert it in Enfold theme options to display Google Maps :)
Best regards,
YigitHi Sven,
I have re-updated the theme via FTP. Please review your website :)
Best regards,
YigitHi,
I see an error on your website at the moment. It seems like theme folders were merged and not replaced that why your website is displaying the error. I am going to re-update the theme for you via FTP :)
Best regards,
YigitHi,
I used the login URL from your first post so that was not the issue but logins are still not working. I updated the theme via FTP, please flush cache and review your website.
Issue should be fixed, if it is not, please reset admin logins and share the new ones with us :)
Best regards,
YigitApril 8, 2021 at 5:10 pm in reply to: Problem with installing new version Enfold on our website #1293340Hey Patrizia,
You should have received theme update. The issue is related to old version of Enfold which is not compatible with your WordPress version and updating the theme would solve it.
If you would like us to update the theme for you, please create temporary FTP and WP admin logins and post them here privately :)
Regards,
YigitApril 8, 2021 at 5:08 pm in reply to: pictures don't show up on my "Blog" site in an other language #1293338Hi,
You are welcome! Glad I could help :)
Sorry, I did not realized you meant this thread! We try to reply to each thread within 24 hours but when forums are busy, unfortunately it takes us a bit longer to reply. Thanks for clarification and for your kind words.
Let us know if you have any other questions or issues and enjoy the rest of your day! :)
Best regards,
YigitHey,
Thanks for contacting us!
Could you please create temporary admin logins and post them here privately so we can look into it? :)
Best regards,
Yigit -
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