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June 2, 2018 at 12:17 pm in reply to: Styles work in child theme style.css only after typing something into Quick CSS #965813
Hi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
Glad you are able to view the changes in a private window.
Please perform the below steps to clear the browser cache:
1. Disable “merging and compression” for CSS and JS files from Enfold > Performance. Select “Delete old CSS” option at the bottom and save the page.
2. I believe you already deactivated the caching plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.
Hope this clears the browser cache for you :)
Best regards,
VinayHey geraldO123,
Please enter the APi key in Enfold > Google Services > Mailchimp API key
This is a translation error in the theme which will be fixed in the next update.
Best regards,
VinayHey hackoffseries,
Thanks for sharing the video but it’s not as per your description. Please review it again.
You can try the parallax background effect https://kriesi.at/documentation/enfold/color-section/#parallax-background which is similar to what you are looking for.
Best regards,
VinayHi,
The issue you mentioned is not clear please elaborate and upload a screenshot/mockup to one of the below sites and share the link here so we can help you better :)
https://snag.gy/
https://ctrlv.cz/en/
https://imgur.comBest regards,
VinayHey Kevin,
You have an ID on the link “#login-lightbox” that’s why the page is scrolling. This is the default behaviour of the browser. Please check what the plugin author has to say about this.
Best regards,
VinayHey green-finch,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
VinayHey bitojoe,
Thank you for reaching out to us. I checked the issue you mentioned on my installation and the menu works as intended. The burger menu appears correctly.
This could be happening on your end because of a plugin conflict or a custom code. I’m glad you found a fix :)
Let us know if there is anything we can help you with.
Best regards,
VinayHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
As Rikard suggested you can change the distance from Enfold->General Layout->Dimensions This will be a site wide change
If you like to change it for just one page please add the columns inside a color section and use the code provided in the following link
Space between each column can be changed from the column settings > Layout > padding
Best regards,
VinayHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHey Eagles1227,
Thank you for reaching out to us. Unfortunately, I’m unable to check your website as it is down at the moment. Please feel free to get back to us when your site is back up again and we will help you fix this issue.
Best regards,
VinayHi,
Glad this is sorted for you :)
You can also check the documentation here https://kriesi.at/documentation/enfold/animation/
For future reference please bookmark our documentation page.
Please take a moment to review our theme and show your support https://themeforest.net/downloadsThank you for using Enfold :)
Best regards,
VinayJune 2, 2018 at 11:26 am in reply to: Admin bar has gone missing when on front page of our website #965771Hi,
The admin bar is visible on the homepage now! Please clear the browser cache.
To fix the contact form issue please refer to this link https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-
We await your test result.
Best regards,
VinayHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
Please try the code as mentioned in the documentation it will work for you :)
I have added the shotrcode and CSS to your site please review the link in private.
Best regards,
VinayHi,
Sorry that this issue has been an ongoing issue. Some modifications take a lot of time and usually this type of modifications are not supported by theme authors and customers are advised to hire a freelancer. But you are an Enfold customer hence we are going outside the scope of our support and helping you achieve your design goals.
The reason I made the logo small is that you have a lot of menu items and it need’s more space, so on smaller screens, the logo and the menu will run into each other.
I have added extra code and fixed this for you. The logo size will adapt just before the menu runs into it now :)
#header_main { min-height: 189px; } @media only screen and (max-width: 767px) { #header_main { min-height: 120px; } } @media only screen and (min-width: 1200px) { /* Custom logo size */ #top .logo , #top .logo a { width: 188px; height:auto; } }
Please feel free to review the site now the header too should work fine :)
PS: We post the code here so it can help others with the same issue.
Best regards,
VinayHey ehdavies,
I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?
The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.
I have added the grid row shortcode and necessary CSS to the documentation https://kriesi.at/documentation/enfold/grid-row/#grid-row-width
Please copy and save the code to view the result.
Best regards,
VinayHi,
Thank you for sharing the screenshot but it did not work for me :(
Strange the icons look good on my end, I just added the line height to vertically align the icons with the text.
This is how it looks on my end now :)
You may not see the changes until the cached files are cleared in your browser.
Please perform the below steps to clear the browser cache:
1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.
Best regards,
VinayJune 2, 2018 at 8:23 am in reply to: Is it possible to load template or demo content for a single page? #965734Hi,
Please point us to the demo page for which you need the shortcode to get a head start. We will provide you with the shortcode which you can paste into the page and save it to view the editable pre-built elements in the backend.
Yes, You can restore the page from trash. Just go to the trash and click on restore page :)
Best regards,
VinayHi,
To move the caption to the bottom
1. The fullscreen slider has a custom CSS class “av-caption-align” assigned.
2. Moved the image link from caption title to the description area.
3. Added this code to the Quick CSS section under Enfold > General Styling :CSS Snippet:
/* CSS - Align Slider Caption*/ #top .av-caption-align .slideshow_caption { position: absolute; top:auto; bottom: 10px; left: 0px; padding: 0!important; margin: 0; } .responsive #top .av-caption-align .container { max-width: 100%; } #top .av-caption-align .slideshow_align_caption { position: absolute; bottom: 80px; left: 40px; } /* End CSS */
Result:
Best regards,
VinayHi,
Thank you for sharing the link I checked your site and the issue. I’m unable to inspect and resolve this issue as it requires further investigation. Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
VinayHey Andy,
I checked your site and the burger menu icon appears black
If you still need any help please check the documentation
Change Size : To change the size go to Enfold > Main Menu > Burger/Mobile menu > Menu Icon Style
Change Color: To change the color go to Enfold > Main Menu > Burger/Mobile Menu styling > Menu Icon ColorBest regards,
VinayHi,
Thank you for contacting us. Please check the documentation https://kriesi.at/documentation/enfold/menu/#display-the-word-menu-next-to-hamburger-menu-icon
Let us know if you have any questions.
Best regards,
VinayHey WP Turned,
I checked the issue and it appears the styles for the icon element are not loading correctly. I understand you already replaced the theme files. If you replaced the theme files from the same source it is possible the source is corrupt. Kindly request you to download a fresh copy and try replacing the files one last time via FTP.
Best regards,
VinayHey shirtandsimple,
I checked your site but it loads with a black background for me. If you still have any issue please upload a screenshot/mockup to one of the below sites and share the link here so we can help you better :)
https://snag.gy/
https://ctrlv.cz/en/
https://imgur.comBest regards,
VinayHi,
Once you click on upload and see that the zip file is showing in the media library Please make sure to insert the zip file.
Best regards,
VinayHi,
Would you like to style the scroll to top button?
Please check the documentation https://kriesi.at/documentation/enfold/menu/#custom-styling-scroll-to-top-button
Best regards,
VinayHey Michael,
Thank you for reaching out to us, please do let us know what type of animation would you like to see?
We will be happy to help you :)
Best regards,
Vinay -
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