Hi,

I have added the below CSS to enfold > General Styling > Quick CSS

.logo img {
    top: 50%;
    transform: translateY(-50%);
}

Please clear the cache and review the site :)

Best regards,
Vinay

Hey bloodyamazing,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

/* CSS  */

@media screen and (max-width: 767px) {
#top #av_section_1 main {
    padding-top: 116px!important;
}
}

Best regards,
Vinay

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

/* CSS - hamburger menu */
.html_visible_cart .av-burger-menu-main {
    padding-top: 33px;
}

Best regards,
Vinay

Hi,

Glad you found the fix!

Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Vinay

Hi,

Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Vinay

Hi,

I checked your site and all settings appear to be fine. We need to check for possible plugin conflict, do we have the permission to deactivate all active plugins for testing purpose?

Best regards,
Vinay

Hi,

I’m very sorry that this issue is taking so long. Most of the time is going in getting access to your site to resolve the issue.

The FTP credentials you gave are correct but have you tied to connect to your FTP server using an FTP client? Your credentials work but it appears a firewall or the server is not configured properly and FTP connection terminates over TSL.

I could connect by using an insecure connection and renamed the enfold folder to enfold-old and change the style.css to style.css.bak and uploaded a fresh copy of the theme.

Tried to disable the plugins and uploaded a fresh copy of the WooCommerce.

Please only re-install the plugins which are absolutely necessary. I noticed around 56 plugin folders. If there is any conflict then it will cause more problems.

Made changes to the php.ini and wp-config files but nothing worked.

The only workaround I can think of at the moment is to set up a localhost site using XAMPP and use the backup you have taken to re-build the site on your local machine and transfer it to a live host.

Once everything is up and running, please take a backup again or install a plugin like UpDraft to take automatic backups.

Best regards,
Vinay

Hey zqmaqma,

Depending on the mail server configuration your emails sometimes gets delivered in spam folder. Have you checked the spam folder yet?

If you have not received any emails there too please perform the steps provided in the below link to resolve this issue.

Best regards,
Vinay

Hi,

Please check the link mentioned in private content area.

Add a whitespace separator element with 100px height for the portfolio or any other page where content overlaps the diagonal border at the bottom.

Update the body background color to #f8f8f8 or the diagonal color to white to match the background colors.

Best regards,
Vinay

Hey Gary,

Select custom pixels in the settings if that don’t help please check the header documentation for more options.

It appears you have figured out how to change the color of the menu items on the way down. It looks good on my end.

Let us know if you have any questions, we are happy to help.

Best regards,
Vinay

Hi,

Sorry for the delay, as I understand you would like the header to appear when the page is scrolled right?

I have updated the settings

1. Activate Sticky Shrinking header from Enfold > Header > Header Behavior

2. WordPress Dashboard > Pages > Homepage > Page layout > Header settings > Display header when page is scrolled

Please change the header style in page layout for other pages and it will work fine :)

NOTE: Sticky header should be active to display the header on page scroll.

Best regards,
Vinay

Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Vinay

Hi,

Please check our documentation to add a word before the menu icon.

Hope this helps :)

Best regards,
Vinay

Hi,

If you upload the fonts in CSS folder same as the stylesheets just use the default CSS code from the generator.

To get the @font CSS code please go to the font kit generator site mentioned in the docs and upload your fonts. Download and check the CSS files for the @font block of CSS.

Before making any bulk changes I would first take a backup of the site and run a SQL query on the database or use a bulk editor plugin.

Best regards,
Vinay

Hi,

Glad you got it working. To avoid recreating the site in such a situation you can use a plugin like Updraft to create daily or hourly backups and upload to google drive or your own FTP site. It will be easy to just revert back to a point when the site was working fine. We will go ahead and close the ticket now. In case you have any issue in future please open a new ticket also take a moment to review our theme and show your support https://themeforest.net/downloads

Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Vinay