Forum Replies Created

Viewing 30 posts - 691 through 720 (of 10,428 total)
1 2 3 … 23 24 25 … 346 347 348
  • Author
    Posts
  • January 28, 2019 at 1:55 pm in reply to: Amazon affiliate links not working in Code Block #1059622
    Vinay

    Hey teachingwithamy,

    Thank you for contacting us.

    Please refer to think ticket

    Best regards,
    Vinay

    January 28, 2019 at 1:30 pm in reply to: parallax #1059612
    Vinay

    Hey camille,

    Thank you for writing to us.

    For technical support please register here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Vinay

    January 28, 2019 at 1:29 pm in reply to: Menu Settings Help #1059610
    Vinay

    Hey patrickpriest81,

    Glad you were able to resolve this one!

    For future reference please bookmark Enfold Documentation for future reference.

    Thank you for using Enfold :)

    Best regards,
    Vinay

    January 28, 2019 at 1:27 pm in reply to: Salon Booking #1059609
    Vinay

    Hi,

    For technical support please register here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Vinay

    January 28, 2019 at 1:27 pm in reply to: Position of elements in color section #1059608
    Vinay

    Hey Brautgalerie,

    Thank you for writing to us.

    It is not possible to align the content in different directions. You can align all the content in one direction only.

    For example, both the button and heading can be aligned :
    Top, center
    Bottom, center
    Left
    Right

    For more info please refer to the color section docs.

    Best regards,
    Vinay

    January 28, 2019 at 12:47 pm in reply to: ENFOLD – SAVING OF CHANGES ARE #1059598
    Vinay

    Hey MarcNathmann,

    Thank you for writing to us.

    What changes are you referring to? The theme settings or the content on the Page/Post?

    Please elaborate on the issue what exactly you are not able to save? and post your admin credentials in private content area so we can take a closer look at it.

    Best regards,
    Vinay

    January 28, 2019 at 12:35 pm in reply to: Links in headers are not represented on web pages as expected #1059595
    Vinay

    Hey SpunkaneHill,

    Thank you for writing to us.

    The issue you are trying to describe is not clear. For detailed info on how to set up the main menu links and style them please refer to the menu docs.

    If you have any question please elaborate on the issue.

    Best regards,
    Vinay

    January 28, 2019 at 10:22 am in reply to: Change background-image for mobile #1059562
    Vinay

    Hi,

    I’m not sure if there is something like cache-blocker. You can perform the below steps to clear the browser cache:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

    To remove the footer info please check the footer docs.

    Best regards,
    Vinay

    January 28, 2019 at 10:15 am in reply to: Center footer widgets in mobile only #1059561
    Vinay

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    CSS Snippet:

    
/* CSS - */


#footer .widget  p:nth-child(5) {
    text-align: center;
    display: flex;
    justify-content: center;
}

    Best regards,
    Vinay

    January 28, 2019 at 9:09 am in reply to: Hello , I ask about easy slider arrow size in mobile #1059552
    Vinay

    Hi,

    Thank you for writing to us.

    Your logo is too big to fit on a mobile screen. Please refer to the below link to use a different logo on mobile.

    Logo

    Best regards,
    Vinay

    January 28, 2019 at 8:43 am in reply to: Can't update from 4.5 to 4.5.2 #1059547
    Vinay

    Hi,

    I tried to update the theme and again got the same error.

    Please update using an FTP client.

    Theme update

    Best regards,
    Vinay

    January 28, 2019 at 8:32 am in reply to: change order #1059545
    Vinay

    Hey kostertje,

    Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

    Best regards,
    Vinay

    January 28, 2019 at 6:56 am in reply to: Timeline / How can I change the size of the icon-circle? #1059533
    Vinay

    Hi,

    Glad we could help!

    We will answer all the tickets in the same order we received. However, some may take more time than others depending on the issue.

    Don’t forget to bookmark Enfold Documentation for future reference.

    Thank you for using Enfold :)

    Best regards,
    Vinay

    January 28, 2019 at 6:53 am in reply to: Enfold Update #1059532
    Vinay

    Hey Larry Ross,

    Thank you for writing to us.

    You do not require a purchase code to download the theme from ThemeForest. You only have to be able to login to ThemeForest with the same user name from which you made a purchase. It is the same for all themes.

    If you purchased Enfold and cannot find it in the download list on ThemeForest please get in touch with the Envato support.

    Best regards,
    Vinay

    January 28, 2019 at 6:33 am in reply to: Gap between top navigation and Master slider #1059525
    Vinay

    Hey angereichert,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    CSS Snippet:

    
/* CSS - */


#top main.content {
    padding-top:0;
}

    You may not see the changes until the cached files are cleared in your browser.

    Please perform the below steps to clear the browser cache:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

    Best regards,
    Vinay

    January 28, 2019 at 6:28 am in reply to: moving elements in a page #1059522
    Vinay

    Hi,

    Thank you for pointing out. Are you referring to the CSS snippet? The class names are only-mobile or only-desktop. Let us know if this is not what you see.

    Best regards,
    Vinay

    January 28, 2019 at 5:34 am in reply to: Enfold Homepage Edit #1059515
    Vinay

    Hey jack000486,

    Thank you for writing to us.

    1. To add a logo sub text please check the below link

    Logo

    2. To change the header background color please refer to the below link

    Header

    Let us know if you have any questions.

    Best regards,
    Vinay

    January 28, 2019 at 5:27 am in reply to: Smooth Mobile Scrolling & Scroll to top #1059513
    Vinay

    Hey okibln,

    Thank you for contacting us. Please refer to the below links to resolve this issue.

    1. To activate the scroll to top on mobile.

    Menu

    2. I checked your site on my android mobile and it scrolls as intended. If you still like to add additional smooth scroll feature please try one of the plugins in the below list.
    https://wordpress.org/plugins/search/smooth+scroll/

    Best regards,
    Vinay

    January 28, 2019 at 5:12 am in reply to: Blog Site #1059511
    Vinay

    Hey wxx13,

    Thank you for contacting us.

    Please refer to this ticket

    Remove Pencil Icon from Blog Posts

    Let us know if you have any question.

    Best regards,
    Vinay

    January 28, 2019 at 5:01 am in reply to: Can´ t import demo data #1059509
    Vinay

    Hi,

    Glad it is resolved and thank you for sharing the solution.

    Don’t forget to bookmark Enfold Documentation for future reference.

    Thank you for using Enfold :)

    Best regards,
    Vinay

    January 28, 2019 at 4:32 am in reply to: code block #1059501
    Vinay

    Hey NathanQ97,

    I checked your script on my test installation. It appears there is a span tag inside the comment.

    
 <span> tag –>

    If you face any issue with the script just remove the span tag and try again. The code did not break my layout or page :)

    You can also get in touch with the source for the code.

    Best regards,
    Vinay

    January 28, 2019 at 4:23 am in reply to: Wrong size background images on mobile #1059498
    Vinay

    Hey Henk,

    I checked your site and the site looks good on my end. You may not see the changes until the cached files are cleared in your browser.

    In future, if you face the same issue please perform the below steps to clear the browser cache:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

    Best regards,
    Vinay

    January 28, 2019 at 4:09 am in reply to: Appearance in mobile view #1059493
    Vinay

    Hey aadler,

    Thank you for writing to us.

    When the screen size decreases the items in the header starts to overlap. This can be solved by hiding some items on small screens or decreasing the space between them.

    Please refer to the docs to resolve this issue

    Menu

    Let us know if you have any questions.

    Best regards,
    Vinay

    January 28, 2019 at 3:58 am in reply to: Image sizes #1059492
    Vinay

    Hey Iain Phillips,

    Yes, you can do that with Enfold and Dark Photography is included in the demo :)

    Landing Page

    Best regards,
    Vinay

    January 28, 2019 at 1:53 am in reply to: Fatal error: Cannot redeclare av_countdown_events_fallback() (previously declare #1059486
    Vinay

    Hi,

    Thank you for contacting us.

    Please update your theme using an FTP client and let us know if this helps!

    Theme update

    Best regards,
    Vinay

    January 28, 2019 at 1:52 am in reply to: Update to v4.5.3 done but theme update still visible in the backend #1059483
    Vinay

    Hi,

    Glad this is resolved! It must have been a false warning due to caching issue :)

    Don’t forget to bookmark Enfold Documentation for future reference.

    Thank you for using Enfold :)

    Best regards,
    Vinay

    January 28, 2019 at 1:39 am in reply to: Add Widgets to Logo Header #1059482
    Vinay

    Hi,

    Thank you for contacting us.

    I have updated the header settings to match the settings provided in the documentation and everything is working fine now.

    You can go ahead and add your widgets and custom style it :)

    Best regards,
    Vinay

    January 27, 2019 at 6:53 pm in reply to: Enfold 2017 #1059403
    Vinay

    Hi,

    Please enable debug mode and try the shortcode provided in the below link to create a similar layout
    https://pastebin.com/raw/ZL9wKD7u

    Best regards,
    Vinay

    January 27, 2019 at 6:32 pm in reply to: Hide Template Name #1059398
    Vinay

    Hi,

    To remove the theme info from the page source please refer to the docs

    Personalize theme

    Let us know if this works for you.

    Best regards,
    Vinay

    January 27, 2019 at 6:22 pm in reply to: Ajax not working since updates #1059395
    Vinay

    Hi,

    Thank you for contacting us.

    Did you try to get in touch with the plugin author? They know the plugin better and Keep us posted on what they have to say. If there is anything we can do from our side we will be happy to help you.

    Best regards,
    Vinay

  • Author
    Posts
Viewing 30 posts - 691 through 720 (of 10,428 total)
1 2 3 … 23 24 25 … 346 347 348