Hi,

Thank you for contacting us.

First, please make sure you have uploaded the fonts in the correct format.

In your CSS a dot is missing Please use the below code instead.

/* Quick CSS */
.purple-accent {
   font-family: 'golden_youth-scriptregular';
}

Best regards,
Vinay

Hi,

I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

Best regards,
Vinay

Hey perihelionweb,

Thank you for sharing the details.

You can place the banner code in the header widget area,

1. Add a header widget area.

2. Select the widget position that suits you best and update the theme settings and add the necessary code :)

Widget Position

Best regards,
Vinay

Hey mynick,

Thank you for contacting us.

After making any changes to your site please clear the browser and server cache to view the changes.

If you haven’t cleared the cache yet, please perform the below steps to clear the browser cache:

1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

I also see a syntax error in the browser console. A plugin conflict or a custom code may be one of the reasons for this issue.

To find which plugin is causing the conflict please follow these steps:

1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to the latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

We await the results of your plugin compatibility test.

Thanks for your cooperation :)

Best regards,
Vinay

Hi,

Thank you for sharing the details.

I have added a new page “mind-illusionist” for testing purpose.

The result was the same as yours, the lightbox did not work. A plugin conflict may be one of the reasons for this issue.
To find which plugin is causing the conflict please follow these steps:

1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to the latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

We await the results of your plugin compatibility test.

Thanks for your cooperation :)

Best regards,
Vinay

Hi,

Glad this issue is sorted for you!
Please bookmark Enfold Documentation for future reference.
Thank you for using Enfold :)

Best regards,
Vinay

Hi,

I tried to troubleshoot this issue but the link you provided does not work for me. Would you mind checking once again and then send us working link?

Best regards,
Vinay

Hi,

Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Please bookmark Enfold Documentation for future reference.
Thank you for using Enfold :)

Best regards,
Vinay

Hi,

Sorry but the link you shared is not working please check the link again.

To copy the theme styles please right click on the element and inspect the html and CSS.

Best regards,
Vinay

Hi,

Thank you for writing to us.

I have checked your site and for testing purpose created a private test page. It appears the Google Map API key and the theme has established a good connection but the maps quota is exceeded.

Please see screenshot attached for the console error message. Again there is no issue with the theme it connects well with the maps. The maps quota is exceeded. Please check your Google Maps settings or create a new API key and try again.

Best regards,
Vinay

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

/* CSS - Hide secoandry logo */



@media only screen and (max-width: 1018px) {
    #header_main .widget {
        display:none;
    }
}

Best regards,
Vinay

Hi,

Thank you for contacting us.

Yes that’s correct, please add the code to the bottom of the functions.php file.

Please refer to the Add custom function link for step by step instruction.

Best regards,
Vinay

Hi,

Thank you for contacting us.

Please check the below links to disable the default animation sitewide.

Installing wowjs requires quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Vinay

Hi,

Thank you for contacting us.

This issue is usually related to the cached files on your site or the .htaccess file.

Please check this link for more info.

Please deactivate all plugins and check the browser console for any error message.

We await your reply the test results.

Best regards,
Vinay

Hey Annemarie,

Thank you for contacting us.

I checked your site on a Windows machine with the latest version of the Chrome browser. Your site appears fine on my screen please see the screenshot attached.

You may not see the changes until the cached files are cleared in your browser.

Please perform the below steps to clear the browser cache:

1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

If the issue still persist please mention the device and browser name on which you are facing this issue so we can help you better :)

Best regards,
Vinay