Page 883 – Support | Kriesi.at – Premium WordPress Themes

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June 9, 2018 at 2:04 pm in reply to: Missing Heading at the partner elemnt #970404

Victoria
Inactive Moderator

Hi Christian,

The login link has expired, can you please update it?

Best regards,
Victoria

June 5, 2018 at 9:31 pm in reply to: Masonry Portfolio sorting by date not working #967501

Victoria
Inactive Moderator

Hi swissfilm,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Can you please add both elements to this test page?

Best regards,
Victoria

June 5, 2018 at 9:30 pm in reply to: Masonry element – flickering on Load More #967500

Victoria
Inactive Moderator

Hi webcenter,

This is really really weird why the animation looks that buggy. There are no customizations either JavaScript, css or template and so it should work fine. Let’s see the shortcodes. Thak you for effort and making a staging server for us.

Could you please enable the Advanced Layout Builder debug mode. Here is how to do it:

Advanced layout builder

Best regards,
Victoria

June 5, 2018 at 9:26 pm in reply to: Background image problem on ipad #967498

Victoria
Inactive Moderator

Hi hutch80,

It loads really slowly after a while, it looks grey and then loads.

Best regards,
Victoria

June 5, 2018 at 9:17 pm in reply to: Mobile view Enfold space between slider and color section #967493

Victoria
Inactive Moderator

Hi Fotokite,

Yes please, you can upload the screenshots to a service like Dropbox or https://imgur.com/upload and give us the links here.

Best regards,
Victoria

June 5, 2018 at 9:14 pm in reply to: Contact Form E.Mail-Validation and sent-notofication #967492

Victoria
Inactive Moderator

Hi mwi2000de,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

June 5, 2018 at 9:13 pm in reply to: Newsletter (MailChimp) + Privacy Policy Button #967490

Victoria
Inactive Moderator

Hey VINCEND,

Can you please describe the flow? The user logs in to the MailChimp newsletter and you want to have the link to
your website privacy policy there?

Best regards,
Victoria

June 5, 2018 at 9:10 pm in reply to: Comments while logged in not working with GDPR checkbox #967486

Victoria
Inactive Moderator

Hi mariegrasshoff,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

June 5, 2018 at 9:08 pm in reply to: Product reviews don't appear on site when using ALB #967483

Victoria
Inactive Moderator

Hi FadingReality,

Can you please point us to the page where it is happening?

Best regards,
Victoria

June 5, 2018 at 8:59 pm in reply to: Full Layer slider not working since the last update of enfold #967478

Victoria
Inactive Moderator

Hi cbrssict,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

June 5, 2018 at 8:58 pm in reply to: Full Layer slider not working since the last update of enfold #967477

Victoria
Inactive Moderator

Hi Underkult,

There is an error in JavaScript. You need to disable jQeury loading in the footer in the Theme options > Performance.

If you need further assistance please let us know.
Best regards,
Victoria

June 5, 2018 at 8:56 pm in reply to: How do you make blog category listings show summary of posts instead of the full #967473

Victoria
Inactive Moderator

Hi jells2,

Here is an article for you to consider

Blog Post

Here are some threads to consider:
https://kriesi.at/support/topic/category-archive-page-change-layout-to-show-excerpt/
https://kriesi.at/support/topic/display-only-excerpt-on-archive-page/#post-364919

If you need further assistance please let us know.
Best regards,
Victoria

June 5, 2018 at 8:48 pm in reply to: Facebook header not showing in widgets #967467

Victoria
Inactive Moderator

Hi condonpb,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

June 5, 2018 at 8:44 pm in reply to: Best way to Update from 4.2.3 to 4.4? #967466

Victoria
Inactive Moderator

Hi fisherman and elbnetz,

Which version of php are you running?

Best regards,
Victoria

June 5, 2018 at 8:40 pm in reply to: How to add an image on hover to menu and submenu items #967462

Victoria
Inactive Moderator

Hi vincemilia,

There is no hover state on mobile devices, that is why this css will not work on mobile. You will need to write JavaScript to emulate the same behavior on mobile.

If you need further assistance please let us know.
Best regards,
Victoria

June 5, 2018 at 8:29 pm in reply to: Thumbnail generation inconsistent for shop catalogue and product images #967452

Victoria
Inactive Moderator

Hi Thyracont_Vacuum,

Here is an article for you to consider

Guide to Cropping Thumbnails in WordPress

If you need further assistance please let us know.
Best regards,
Victoria

June 5, 2018 at 8:27 pm in reply to: Cookie consent message bar vs info modal on privacy and cookies #967449

Victoria
Inactive Moderator

Hey Marcel,

Could you please attach some screenshots of the issue?

Best regards,
Victoria

June 5, 2018 at 8:24 pm in reply to: Product list Woocommerce of other languages broken after update theme #967445

Victoria
Inactive Moderator

Hi Eric,

Could you please attach some screenshots of the issue? Which browser are you using?

Best regards,
Victoria

June 5, 2018 at 8:21 pm in reply to: How to customize config-wpml/config.php in child theme? #967441

Victoria
Inactive Moderator

Hi Henrik,

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

June 5, 2018 at 8:19 pm in reply to: Single Post does not look like demo on a fresh installation #967438

Victoria
Inactive Moderator

Hi Gitte,

This will be fixed in the next update, we are sorry for the inconvenience.

If you need further assistance please let us know.
Best regards,
Victoria

June 5, 2018 at 8:11 pm in reply to: Slide Show Arrows white and black #967431

Victoria
Inactive Moderator

Hi virtualant,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Can you please specify the page where it is happening.

Best regards,
Victoria

June 5, 2018 at 8:09 pm in reply to: How to centre the testimonial images on mobiles? #967430
Victoria
Inactive Moderator
Hey Kieran,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.avia_transform .avia_start_animation.avia-testimonial .avia-testimonial-image {
    display: block;
    margin: 0 auto;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
June 5, 2018 at 8:07 pm in reply to: RTL menu to the right #967429

Victoria
Inactive Moderator

Hey tallypeled,

So you want logo left + menu right on mobile, correct?

Best regards,
Victoria

June 5, 2018 at 8:03 pm in reply to: Your urgent help! i think i created a mess ): #967424
Victoria
Inactive Moderator
Hi orhila,

Could you please clear the cache, check again, check on another device and get back to us.

Best regards,
Victoria
- This reply was modified 7 years, 8 months ago by Victoria.
June 5, 2018 at 7:50 pm in reply to: Layout problems #967418

Victoria
Inactive Moderator

Hi seabstian_brinkmann,

You need to set the featured image for the blog posts for the element on the front page to show the image and the excerpt.

3. Blog posts element does not have this kind of functionality, but you can add another one of those with just one post show as your featured posts.

Best regards,
Victoria

June 5, 2018 at 7:41 pm in reply to: caption in a masonry gallery with phone / computer #967410
Victoria
Inactive Moderator
Hi Christelle,

Please try the following code, you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (max-width: 767px) {
    .responsive #top #wrap_all .container {
        width: 85vw;
        max-width: 85vw;
    }
}
```
If you need further assistance please let us know.

Best regards,
Victoria
June 5, 2018 at 7:38 pm in reply to: Missing Heading at the partner elemnt #967408

Victoria
Inactive Moderator

Hi Christian,

Best regards,
Victoria

June 5, 2018 at 7:29 pm in reply to: Since update Layout Builder hangs after Draft Safe #967400

Victoria
Inactive Moderator

Hi Arlie_Francis,

Can you please deactivate Wordfence and check if the issue persists?

Best regards,
Victoria

June 5, 2018 at 7:24 pm in reply to: Video images have resized out of proportion #967398
Victoria
Inactive Moderator
Hi Neil,

Here is a thread for you to consider:
https://stackoverflow.com/questions/41115801/in-chrome-55-prevent-showing-download-button-for-html-5-video

or use the css below:
```
video::-internal-media-controls-download-button {
    display:none;
}
video::-webkit-media-controls-enclosure {
    overflow:hidden;
}
video::-webkit-media-controls-panel {
    width: calc(100% + 30px); /* Adjust if necessary */
}
```
If you need further assistance please let us know.
Best regards,
Victoria
June 5, 2018 at 7:21 pm in reply to: Problem After Updating WordPress 4.9.6 and Enfold 4.4. #967396

Victoria
Inactive Moderator

Hi andy,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Could you please attach some screenshots of the issue?

Masonry is working, tab section and accordeons seem to work fine too.

Best regards,
Victoria
Author

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Viewing 30 posts - 26,461 through 26,490 (of 38,325 total)

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