May 29, 2018 at 11:21 am #963588
I have just recenty updated the enfold theme to the latest 4.4 for GDPR and noticed the facebook header in the footer does not show the facebook header as previous. I have also tried disabling plugins all and still the issue is there.May 30, 2018 at 9:27 pm #964511May 31, 2018 at 5:57 pm #964868
Thank you for using Enfold.
The theme’s Facebook widget is now GDPR compliant. Please try to reconfigure the widget settings. You’ll find new options in the widget’s “Link to facebook:” settings. You may need to re-save the theme options to regenerate the scripts and stylesheets.
IsmaelJune 4, 2018 at 10:18 am #966408
Ismael thanks for this we are also have the same issue with instagram see http://www.britishartportfolio.co.uk in the footer the thumbnail images are not showing.
Only visisble for Admins:
You need to specify an instgram username.
No images available at the moment
Can you please help as a username is specified and has stopped working.
June 5, 2018 at 8:48 pm #967467
- This reply was modified 8 months, 3 weeks ago by condonpb.
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
VictoriaJune 6, 2018 at 8:27 am #967685June 9, 2018 at 2:08 pm #970405
Can you please remove the Instagram widget and recreate it?
VictoriaJune 11, 2018 at 5:02 pm #971296June 12, 2018 at 9:22 pm #971857
I’m getting an error in the widget. Did you change your account settings in Instagram?
VictoriaJune 12, 2018 at 9:39 pm #971879June 13, 2018 at 9:15 am #972129
Great, glad you got it working again and sorry for the problem.
RikardJune 19, 2018 at 3:09 pm #974797
Still getting issue with Instagram and have checked username is “britishartport” have cleared cache, have disabled all plugins etc and still get issue with http://www.britishartportfolio.co.uk in footer can you please help. I have noticed other people are also having issues.
https://kriesi.at/support/topic/ (Purchase code hidden if logged out) – (Purchase code hidden if logged out) /June 20, 2018 at 11:32 am #975211
Can you please deactivate the Sucuri Security – Auditing, Malware Scanner and Hardening widget and see if the issue remains?
VictoriaJune 20, 2018 at 6:58 pm #975423
Have disabled the Sucuri Security – Auditing, Malware Scanner and Hardening widget. cCeared cache and still have the same error showing !June 21, 2018 at 8:55 pm #975977June 26, 2018 at 3:44 pm #977981
We have another enfold site at exactly the same version 4.4.1 and the Instagram widget works. Please look at https://www.respectaclecompany.co.uk/ here you will see the widget in the footer works, whereas in the britishartportfolio.co.uk site it does not. Please can you help I just dont understand what the difference is that is causing the issue here.
PeteJune 28, 2018 at 4:26 pm #978942July 3, 2018 at 8:49 pm #980749July 6, 2018 at 11:50 am #981996July 9, 2018 at 12:55 pm #983081
Do we have any update on this issue please as this is now getting urgent
Many ThanksJuly 9, 2018 at 4:49 pm #983203
Unfortunately not yet.
Our dev team is working to get it short out the soonest.
BasilisJuly 12, 2018 at 5:34 pm #984830July 16, 2018 at 2:59 pm #985946
Do you have bay update on this please the issue was raised in May and client is getting very frustrated at lack of progress.
Can you please help
PeteJuly 17, 2018 at 8:11 pm #986608
You must be logged in to reply to this topic.