Forum Replies Created
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AuthorPosts
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Hey CenturyAC,
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
Best regards,
VictoriaHi Dzammit,
It looks good now. Did you get it working?
@cg thank you for your input.
Best regards,
VictoriaHi evertypedesign,
I think this article might help you with this issue
Best regards,
VictoriaHey joshuatolento,
I see them under there already.
If it is not how you want it, please attach the mockup of what you’re trying to achieve.
Best regards,
VictoriaHi MusicD,
Best regards,
VictoriaHi envatojlc,
Do you have the .htaccess in that directory?
This is the server configuration issue. You might want to look for someone to get it checked for you.
Best regards,
VictoriaMay 22, 2019 at 2:29 pm in reply to: google complains about usability on mobile devices – Help me please #1103283Hey LFK,
Do they specify which elements and on what page?
Best regards,
VictoriaHi mforlano,
Please try the following css:
.blog-author.minor-meta { display: none; }Best regards,
VictoriaHi s_taimoor,
Can you tell us which issues you resolved and which still remain?
Please refrain from replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.
Best regards,
VictoriaHey rossmk,
This issue has been reported. Our devs will work on it as soon as they can. Please update via FTP now or wait till the issue gets fixed.
Thank you for your patience.
Best regards,
VictoriaHey BastograPhy,
I see the horizontal menu already. How do you need it to be adjusted?
Best regards,
VictoriaHey Rahul,
Thank you for contacting us.
We only provide support within this forum, we do not have a chat. Any hosting with php7+ will work, but you’ll still have to have caching configured properly.
Best regards,
VictoriaHi wealthyone,
This is the way masonry is built to work. If this component does not work for you, please try using another one.
Best regards,
VictoriaHi Tobais,
Please have a look at the solution posted here
Best regards,
VictoriaHi jolesnavage1,
Credentials did not work for me. Please update them.
Please refrain from replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.
Best regards,
VictoriaHi Lisa,
I was checking some post. The token has expired, can you please update it?
Best regards,
VictoriaHi Cherp,
https://imgur.com/a/R0sLEAV I am seeing this. DO you need this to be adjusted further?
Credentials did not work for me, please update them if you need more help.
Best regards,
VictoriaMay 22, 2019 at 8:29 am in reply to: Theme Options "Saving Didn't Work" & Problem with Avia layout builder #1103187Hi haarenj,
Please start a separate thread, describe your issue there and give us access to your website.
Best regards,
VictoriaMay 22, 2019 at 8:25 am in reply to: Image in fullscreen-slider not shown correct on Android/Chrome #1103184Hi bernhardstemp,
Glad you got it working for you.
What size did you choose when you were assigning the images to the slide?
Best regards,
VictoriaHi Sonja,
If you use page ids then the code will work only for those pages, so if you need it to apply to other pages you need the ids of those pages.
Please clear the cache on the phone or use another device to test.
Best regards,
VictoriaMay 22, 2019 at 8:14 am in reply to: I have a problem with some jump links/ankers on Android #1103181Hi empolis,
I am not seeing the button that you’re talking about. Maybe the browser on Android is blocking the popup?
Best regards,
VictoriaHi mamaimam,
What error are you getting? Did you try to update via FTP?
Best regards,
VictoriaHey APeschke,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
VictoriaHey larryignazio,
There seems to be the plugin conflict.
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
Best regards,
VictoriaHi Illingco,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
VictoriaHi mynick,
Do you have a full website backup ready?
Best regards,
VictoriaHi shedoesitcoaching,
I am seeing the menu item on mobile but it has the class “hide-on-mobile menu-item-3475 av-active-burger-items” and so it is hidden on mobile. Did you set it to be hidden on mobile?
Best regards,
VictoriaHi Jean,
No, I did not. It can be that something went wrong on image upload and the correct size was not applied.
Best regards,
VictoriaHi liquidsociety,
Glad we could help :)
If you need further assistance please let us know.
Best regards,
VictoriaHey jb84,
You can create a page with the Advanced Layout Builder and save it as the template. Then your client can go and create a new page, load that template and make the changes over it.
Best regards,
Victoria -
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