Hi mailworm,

I could not log in. I am getting an error.

Anyway, please disable lazy loading and see if the issue persists.

Best regards,
Victoria

Hi hellomerilou,

Glad that you got it working for you :)

Best regards,
Victoria

Hey levlaneadvertising,

Looks like some Javascript is missing.

Can you please share the link to your website?

Best regards,
Victoria

Hi Jory,

Please try the following css:

@media only screen and (max-width:989px) {
    #top .av-caption-style-overlay .av-masonry-entry .av-masonry-entry-title {
        font-size: 14px;
    }
}

Best regards,
Victoria

Hey waelamad1,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Victoria

Hi Joel-martinez ,

There is no simple way to do it. All the Avia layout builder elements need to be adjusted and it is so much more than we can do within the scope of the support here. You might want to look for a developer to do it for you if you really need it.

Best regards,
Victoria

Hey Miki,

The site looks good on my end. You may not see the changes until the cached files are cleared in your browser.

Please perform the below steps to clear the browser cache:

1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

Best regards,
Victoria

Hi haarenj,

Best regards,
Victoria

Hi APeschke,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Victoria

Hi ceiton,

Please try adding this css too:

.widget_recent_entries li {
    padding: 2px 0;
}

Best regards,
Victoria

Hi Andy,

Thank you.

You might want to write to the plugin author or check their support forums.

Best regards,
Victoria

Hi PIW,

Thank you for letting us know :)

Happy exploring Enfold!

Best regards,
Victoria

Hi norm4u,

What errors are you getting? Or is it just not working?

Best regards,
Victoria

Hi fulanoinc,

Can you please attach a few screenshots of the issue?

Please refrain from replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.

Best regards,
Victoria

Hi meditlondon,

Do you mean you cannot reach your files via FTP? You need to write to your hosting provider to help you with the issue.

Best regards,
Victoria