Page 838 – Support | Kriesi.at – Premium WordPress Themes

Forum Replies Created

Viewing 30 posts - 25,111 through 25,140 (of 93,582 total)

← 1 2 3 … 837 838 839 … 3,118 3,119 3,120 →

Author

Posts
December 6, 2020 at 5:33 am in reply to: Portfolio Grid Entries Rounded Edges #1265232

Rikard
Keymaster

Hey mirotck,

I can’t load your site, please see private.

Best regards,
Rikard

December 6, 2020 at 5:32 am in reply to: Control images on smartphone resolution with css #1265231
Rikard
Keymaster
Hi,

I can’t see your tablet CSS applying at all, could you try a more general media query to see if that helps?
```
@media only screen and (min-width: 768px) and (max-width: 1024px) {
  Your tablet CSS goes here
}
```
Best regards,
Rikard
December 6, 2020 at 4:55 am in reply to: Admin side – Enfold menu bar missing #1265230

Rikard
Keymaster

Hi,

Great, I’m glad that you got things working and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

December 6, 2020 at 4:54 am in reply to: Forms not rendering #1265229

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

December 6, 2020 at 4:49 am in reply to: Theme Error and how to find the license code? #1265226

Rikard
Keymaster

Hi,

Thanks for that. The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Make sure that you update the PHP version on the server as well, to 7.2 or higher.

Best regards,
Rikard

December 6, 2020 at 4:44 am in reply to: format of grid row on mobile – need to stack image on text #1265225

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on this topic.

Best regards,
Rikard

December 6, 2020 at 4:37 am in reply to: Remove image from header #1265224

Rikard
Keymaster

Hi David,

It looks to have been added directly to the header, please check header.php to see if you can find it in there.

Best regards,
Rikard

December 6, 2020 at 4:35 am in reply to: Portfolio grid: space between the items (but not on the outer edges) #1265223
Rikard
Keymaster
Hi,

Thanks for the update. You could try to adjust the container element instead like so:
```
.page-id-22 #av_section_1 .container {
    max-width: 1280px;
}
```
Let us know if you are ok with those results.

Best regards,
Rikard
December 6, 2020 at 4:14 am in reply to: Nach Umstellung auf SSL wird eine andere Schrift angezeigt #1265222

Rikard
Keymaster

Hi Verena,

Thanks for the update. Could you try to remove your custom fonts, then upload them again to see if that changes anything please?

Best regards,
Rikard

December 6, 2020 at 4:07 am in reply to: Avia Shortcodes on Avia widgets are not working #1265221

Rikard
Keymaster

Hi,

Thanks for that, please include admin WordPress login details in private as well, so that we can check the backend of your site.

Best regards,
Rikard

December 6, 2020 at 4:05 am in reply to: Advanced Layout Buuilder doesn't work and 2 pages gone #1265220

Rikard
Keymaster

Hi Christina,

Thanks for the update, but I’m still getting the same error message. Are you blocking some IP ranges maybe? If so then please let us know which countries are allowed to access your site.

Best regards,
Rikard

December 6, 2020 at 4:03 am in reply to: Customize the media element tab sections or tab title #1265219
Rikard
Keymaster
Hi,

Please try this CSS instead:
```
.tabcontainer .active_tab {
    background-color: blue !important;
    color: #fff !important;
}

.tabcontainer .tab {
    background-color: #3e5164 !important;
    color: #fff !important;
}
```
Best regards,
Rikard
December 6, 2020 at 3:54 am in reply to: WP Maintenance Mode trouble #1265217

Rikard
Keymaster

Hey Aline,

I deactivated maintenance mode, but I can’t see any difference on the front end of your site comparing the two states. Could you let us know how to reproduce the problem please?

Best regards,
Rikard

December 6, 2020 at 3:51 am in reply to: Contact form #1265216

Rikard
Keymaster

Hi Morcy,

I’m not sure why that would be, but it might only have been some something temporary. Could you keep on testing or using the form, and let us know if you should find any further problems please?

Best regards,
Rikard

December 5, 2020 at 1:24 pm in reply to: URGENT: Error avia builder version 4.7.6.4 #1265175

Rikard
Keymaster

Hi,

Thanks for that. I can’t see what is going wrong on your site unfortunately, disabling all plugins and switching to the parent theme didn’t change anything. Could you try to completely delete the theme files, then upload a fresh copy to see if that helps please?

Best regards,
Rikard

December 5, 2020 at 1:18 pm in reply to: Licence code for automatic update #1265174

Rikard
Keymaster

Hi Stephan,

Thanks for that. Please try following this: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

December 5, 2020 at 1:14 pm in reply to: Use Content Element "Page Content" #1265172

Rikard
Keymaster

Hi,

Thanks for the update. If you set them to noindex, then they shouldn’t be indexed by search engines. I don’t have any other solutions for you at this time unfortunately.

Best regards,
Rikard

December 5, 2020 at 12:42 pm in reply to: After the Enfold Update, the site crashes #1265166

Rikard
Keymaster

Hi,

Thanks for the update. If this was a general problem with the theme then all users would have it. That is not the case, you are the only user with this problem as far as I know. If everything works running the previous version of the theme, then I would advise that you keep running that.

Best regards,
Rikard

December 5, 2020 at 12:40 pm in reply to: Problem with setting the size of slider images correctly. #1265165

Rikard
Keymaster

Hi Roland,

Thanks for the update. If you need to adjust the sizes of your images then you have the sizes in the theme options, other than that then it would likely be easier if you adjusted the size before actually uploading them to WordPress.

If you need further help then please try to be a bit more specific as to what you need to change on your site.

Best regards,
Rikard

December 5, 2020 at 12:37 pm in reply to: HELP: Demo Import Failed #1265164

Rikard
Keymaster

Hey cupupianist,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

December 5, 2020 at 12:35 pm in reply to: How do I customize the icons displayed in the Icon List? #1265163

Rikard
Keymaster

Hi,

I’m not sure how to help you to be honest with you, since your screenshot shows the exact modal where you pick the icon. All you have to do is scroll past the content box. If scrolling doesn’t work on your end then you might want to try a different browser. https://drive.google.com/file/d/1vAKRbE1Yz-P0kzj_3WELrgyizUu446OR/view?usp=sharing

Best regards,
Rikard

December 5, 2020 at 12:24 pm in reply to: How to make my Enfold web site more friendly #1265161

Rikard
Keymaster

Hi vivienne2020,

I just replied to the thread you started, please continue there.

Best regards,
Rikard

December 5, 2020 at 12:23 pm in reply to: Mobile responsive Problems #1265159

Rikard
Keymaster

Hey vivienne2020,

Your logo looks fine on my end on mobile, could you post a screenshot of the problem please?

Also let us know which text you would like to target on mobile. Some browser render fonts a bit different, that might account for the difference in size you are seeing.

Best regards,
Rikard

December 5, 2020 at 12:20 pm in reply to: Unresponsive #1265157

Rikard
Keymaster

Hi TrevorMF,

Thanks for the update, so everything is working as it should now then? Thanks @guenni007 for helping out as well :-)

Best regards,
Rikard

December 5, 2020 at 12:18 pm in reply to: Hamburger menu suddenly showing for all screen sizes, theme options unavailable #1265156

Rikard
Keymaster

Hi Javier,

Your main menu is showing fine on my end, did you solved that problem?

Theme options; could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

December 5, 2020 at 12:16 pm in reply to: Avia Layout builder spinning! #1265155

Rikard
Keymaster

Hi,

Thanks for the update. We can’t provide support for third party plugins unfortunately, so I would advice that you reach out to the developers of that plugin, or look for an alternative.

I’m not sure I understand your second question, but we are developing and maintaining Enfold, so you shouldn’t need to look for another theme.

Best regards,
Rikard

December 5, 2020 at 12:14 pm in reply to: Undefined index error. #1265154

Rikard
Keymaster

Hey cacvaquero,

Could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Also make sure that you are running PHP 7.2 or higher on the server. Note that warnings like these will likely not affect any functionality on your site.

Best regards,
Rikard

December 5, 2020 at 6:57 am in reply to: Getting rid of transparency in the header #1265129

Rikard
Keymaster

Hi,

Great, I’m glad that it’s working as it should and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

December 5, 2020 at 6:56 am in reply to: Textbox #1265128
Rikard
Keymaster
Hey iicinfo,

If you want to apply box shadow to all text blocks, then please try this in Quick CSS:
```
.av_textblock_section {
    box-shadow: 4px 4px 4px 4px #000;
}
```
If you only want to apply it to some, then add a class to the element in the Advanced tab, then use CSS like this:
```
.my-text-block {
    box-shadow: 4px 4px 4px 4px #000;
}
```
Best regards,
Rikard
December 5, 2020 at 6:48 am in reply to: Problem with register #1265127

Rikard
Keymaster

Hey Daniel,

I’ve adjusted your email, you can login with it and the password in private.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 25,111 through 25,140 (of 93,582 total)

← 1 2 3 … 837 838 839 … 3,118 3,119 3,120 →