Page 835 – Support | Kriesi.at – Premium WordPress Themes

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December 10, 2020 at 7:28 am in reply to: blending/transparency settings of easy slider for advanced #1266202

Rikard
Keymaster

Hey perler,

Thanks for the screenshots. So you are looking to have a transparent background box, but the text should not be transparent? If that is the case then please post a link to where we can see the actual element on your site.

Best regards,
Rikard

December 10, 2020 at 7:11 am in reply to: Multiple Google Analytics Properties by using Borlabs Cookies #1266198

Rikard
Keymaster

Hey gfnzit,

I’m not sure we can help you out with this, since it doesn’t seem theme related. Could you try reaching out to the developers of Borlabs instead maybe?

Best regards,
Rikard

December 10, 2020 at 7:08 am in reply to: Easy slider not working after update wordpress #1266196

Rikard
Keymaster

Hi ycrsoft,

Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

Best regards,
Rikard

December 10, 2020 at 7:08 am in reply to: Easy slider not working after update wordpress #1266194

Rikard
Keymaster

Hi Online Media,

Great, I’m glad that you got it working and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

December 10, 2020 at 6:44 am in reply to: button border left right #1266189
Rikard
Keymaster
Hi,

Thanks for the update. Please try this CSS as well:
```
div.aviabuttonhigh {
  margin-top: 20px;
}
```
Best regards,
Rikard
December 10, 2020 at 6:41 am in reply to: Default Icons loading as empty squares #1266188

Rikard
Keymaster

Hey Dzammit,

Your icon font file is being served via a CDN, and browser are blocking it since it’s not being served from your actual domain. Please see private.

Please try reaching out to your CDN provider and ask them for headers which will tell the browser to allow the file in question.

Best regards,
Rikard

December 10, 2020 at 6:38 am in reply to: H3 font size wont change in Icon Box #1266185
Rikard
Keymaster
Hi,

I closed this open media query for you:
```
@media only screen and (max-width: 989px) {
  .av-special-heading.av-special-heading-h1.avia-builder-el-3 {
    background: #0000009e;
    padding: 20px 10px !important;
    border-radius: 4px;
  }
```
Then added the CSS I posted above. It’s applying on your site, please review it.

Best regards,
Rikard
December 10, 2020 at 6:06 am in reply to: Hamburger menu suddenly showing for all screen sizes, theme options unavailable #1266177
Rikard
Keymaster
Hi,

Thanks for the update. I’m on Mac OSX as well, and I can’t see any problems on my end when using Chrome, Firefox or Safari. The burger menu activates at roughly 1280 pixels on my end as well, if you want to change that then please look for CSS like this on your site:
```
@media only screen and (max-width: 1280px) {
  nav.main_menu {
    display: block !important;
  }
  #avia-menu .menu-item {
    display: none;
  }
  .av-burger-menu-main.menu-item-avia-special {
    display: block;
  }
}
```
And change the value 1280 to the breakpoint of your choice.

Best regards,
Rikard
December 10, 2020 at 5:59 am in reply to: Vimeo embed and support question #1266176

Rikard
Keymaster

Hi Brian,

You need to register on the support forum before you can post. After that then you can use this link to open a new thread, or click this button on the Enfold sub forum: https://imgur.com/a/AnoSPNb

I tried checking your link, but your site is not loading at all on my end. Please see private.

Best regards,
Rikard

December 10, 2020 at 5:54 am in reply to: Fullwidth Submenu does not work when sticky after 4.5 #1266175

Rikard
Keymaster

Hi scionet,

Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

Best regards,
Rikard

December 10, 2020 at 5:53 am in reply to: Embed video not showing in color section #1266174

Rikard
Keymaster

Hey andyux,

Thanks for the login details. I’m not sure I understand what you mean by embedding the video, do you mean setting it as a background in a Color Section? If so then that is working, I set it as a background in the first Color Section on the page. If I’m misunderstanding the problem, then please try to explain a bit further.

Best regards,
Rikard

December 10, 2020 at 5:39 am in reply to: Updating failed. The response is not a valid JSON response. #1266172

Rikard
Keymaster

Hi Paul,

Thanks for the login details. I get the same problem on my end when trying to save the front page. Could you enable debug mode so that we can copy the the shortcodes to a new page, and experiment with it a bit please? https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. We can do it for you if you give us permission to do so.

Best regards,
Rikard

December 10, 2020 at 5:26 am in reply to: I missed the Black Friday discount :( #1266171

Rikard
Keymaster

Hey Gu-yang Poon,

We can’t give out any individual discounts ourselves unfortunately, you would have to contact Themeforest to see if that is possible or not.

Best regards,
Rikard

December 10, 2020 at 5:24 am in reply to: Main Menu sublevel drop downs font change #1266170
Rikard
Keymaster
Hi Steve,

Please try this in Quick CSS:
```
@media only screen and (max-width: 767px) {
.av-hamburger-inner, .av-hamburger-inner:before, .av-hamburger-inner:after {
    background-color: white;
}
}
```
Did you select to use a different menu for mobile under Enfold->Main Menu? If so then please make sure that you add all the menu item you want to display in the selected menu under Appearance->Menus in the WordPress menu.

If you need help with that then please include admin WordPress login details in private.

Best regards,
Rikard
December 10, 2020 at 5:15 am in reply to: Import didn't work! You might want to try reloading the page then try again #1266169

Rikard
Keymaster

Hi Ricky,

Thanks for the update, I’m very sorry for this problem. There’s not much we can do if there are settings on the server which are blocking the demo import unfortunately. We will approve your refund once Themeforest sends it to us.

Best regards,
Rikard

December 10, 2020 at 5:10 am in reply to: Strange password when I visit my webpage #1266168

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

December 9, 2020 at 10:02 am in reply to: Easy slider not working after update wordpress #1265944

Rikard
Keymaster

Hi,

Thanks for that. Could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

December 9, 2020 at 9:59 am in reply to: Your Site is Experiencing a Technical Issue #1265943

Rikard
Keymaster

Hi,

Thanks for that. Could you try disabling all plugins to see if that makes any difference please?

Best regards,
Rikard

December 9, 2020 at 9:54 am in reply to: secondary/top bar menu not appearing any more #1265941

Rikard
Keymaster

Hey mebi,

Thanks for the login details. Could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

December 9, 2020 at 9:46 am in reply to: Plugin portfolio compatibility with Enfold #1265939

Rikard
Keymaster

Hey Dolors,

Thanks for reaching out to us. We haven’t tested the theme with that plugin, so I can’t tell you if it works or not unfortunately. The theme comes with Portfolio functionality out of the box though, so you might not need a plugin.

Best regards,
Rikard

December 9, 2020 at 9:39 am in reply to: Fonts Settings are not Working #1265938

Rikard
Keymaster

Hi,

Thanks for the update. You have only added the h1 tag under Enfold->Advanced Styling, and the text transform value is set to default. Could you try to explain your intentions a bit further please?

Best regards,
Rikard

December 9, 2020 at 9:32 am in reply to: Forms not rendering #1265937

Rikard
Keymaster

Hi,

Thanks for that. I’m seeing error messages from both the form plugin and from Autoptimize on both those pages. Could you try disabling or clearing the cache from Autoptimize to see if that makes any difference please? If you need further help then please include login details to one of the site where you are having problems, so that we can have a closer look.

Best regards,
Rikard

December 9, 2020 at 5:03 am in reply to: Problem with setting footer. #1265921

Rikard
Keymaster

Hi Roland,

The footer widgets are automatically populated if empty, if you want them empty then you add an empty HTML widget for example.

Best regards,
Rikard

December 9, 2020 at 4:11 am in reply to: Advanced Layout Buuilder doesn't work and 2 pages gone #1265914

Rikard
Keymaster

Hi,

I still can’t access your site, please see private for the countries which moderators are located in.

About the Layout Builder problem; could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

December 9, 2020 at 4:07 am in reply to: button border left right #1265913
Rikard
Keymaster
Hi,

If you use this CSS then it will apply to all buttons:
```
.avia-button {
border: 2px solid white;
}
```
If you use this, then it will only apply to buttons where you have added a custom class:
```
.custom-button .avia-button {
border: 2px solid red;
}
```
In this case the class is called custom-button.

If you need a second custom button, then add a different class name:
```
.second-button .avia-button {
border: 2px solid blue;
}
```
Best regards,
Rikard
December 9, 2020 at 4:02 am in reply to: Remove image from header #1265911

Rikard
Keymaster

Hi,

Thanks for that. It’s added using the Theme Customisations plugin, you can simply deactivate that plugin if you don’t need it.

Best regards,
Rikard

December 9, 2020 at 3:56 am in reply to: WP Maintenance Mode trouble #1265910

Rikard
Keymaster

Hi,

Thanks for the update and clarification. Did you try to set your header to a custom pixel value under Enfold->Header, to see if that does what you are looking for?

Best regards,
Rikard

December 9, 2020 at 3:47 am in reply to: Main Menu sublevel drop downs font change #1265909

Rikard
Keymaster

Hi Steve,

Thanks for the update. I’m not sure I understand exactly what you need help with though, could you try to explain a bit further please? If you can post screenshots highlighting your intentions, then that would help me understand better.

Best regards,
Rikard

December 9, 2020 at 3:42 am in reply to: Avia Layout Builder – Featured Image in Blog Post does not display #1265908

Rikard
Keymaster

Hi Avery,

Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site. You can use (Email address hidden if logged out) , just remember to include the login details in private.

Best regards,
Rikard

December 9, 2020 at 3:40 am in reply to: Hamburger menu suddenly showing for all screen sizes, theme options unavailable #1265907

Rikard
Keymaster

Hi,

Thanks for the update. Please see private for what I see on my end, the main menu is displaying fine. How can we reproduce the problem you are having on your end?

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 25,021 through 25,050 (of 93,582 total)

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