Hi Bob,

Could you try reaching out the person who actually bought the license, to see if they can give you access please? If you can’t get access, then I would recommend that you purchase a license of your own. Otherwise you will have this problem every time you want to update, or need access to the theme files.

Once you have access the theme files then the update to 4.7.6.4 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hey Daniel,

Sorry for the problem. We can’t provide you with those details unfortunately, since only the account which bought the actual license has access to them. Could you try reaching out to the agency to see if they can give you access maybe? If not then I would recommend that you purchase your own license, otherwise you will have this problem every time you want to update the theme, or need access to the theme files.

Best regards,
Rikard

Hi,

Thanks for the update, we’ll keep this thread open for you in case you should need any further help.

Best regards,
Rikard

Hi Kane,

Thanks for understanding. We close the support forum during this time each year, in order to clear our support queue and to give us some time off to spend with our families.

Best regards,
Rikard

Hey Christian,

Sorry for the problem. Please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, then set the jQuery version to 1.12.4 in the plugin option. This is a temporary solution until the next version of the theme is available.

Best regards,
Rikard

Hi,

Great, I’m glad that you got it working and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hi,

Thanks for that, the first email you posted is registered on the forum. Please use that, and the password in private to log in.

Best regards,
Rikard

Hey marklloydbeattie,

Thanks for the login details, they don’t seem to work though:

Unknown username. Check again or try your email address.

Please check and verify.

Also please try the suggestions listed here: https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

Best regards,
Rikard

Hi Andreas,

Thanks for the update. If you don’t have, or can’t get access to a Themeforest account, then I think your only option is to purchase a new license unfortunately. If you don’t, then you will have this same problem every time you need to update the theme, or get access to the theme files.

I can’t really say anything about the problem you are having, unless we can have a look at your site. If you are not running the latest version of the theme though, then I would recommend that you try to update first of all.

Best regards,
Rikard

Hi,

Thanks for the update. You should not update your child theme, only the parent theme. I can’t say if you are going to run into any problems unfortunately, but if you are worried, then you can upload the new version to a separate folder using FTP. After it’s uploaded, then you can rename the old parent theme folder to enfold_old, for example, and the new one to simply enfold. Then the new version should be active, and you can check if there are any problems on your site.

Best regards,
Rikard

Hey Nissan,

I see that you are running an old version of the theme, could you try to update to the latest version (4.7.6.4) to see if that helps please? The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Please note that we don’t have official support for PHP 8 yet, so if you should keep on having problems after the update, then please downgrade to 7.x.

Best regards,
Rikard

Hey sergey,

We close the support forum for new replies during Christmas, so that we can clear out the queue, and get some rest during the holidays.

Best regards,
Rikard

Hi,

Thanks for the screenshots. I see that you are running an old version of the theme, could you try to update to the latest version (4.7.6.4) to see if that helps please? The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

Thanks for the update. The mobile menu works on my end, but only after closing the popup which reads Zapisz się na newsletter i odbierz prezent !. Are you seeing the same behaviour?

Best regards,
Rikard

Hey Moshe,

We close the support forum for Christmas every year, it will open again on January 2. Please reply to your support thread after that.

Best regards,
Rikard