Page 721 – Support | Kriesi.at – Premium WordPress Themes

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May 8, 2021 at 5:54 am in reply to: Value added tax (Woocommerce) doesn't show up – how can I make it to appear? #1299056

Rikard
Keymaster

Hi,

Thanks for the update. We’ll leave this thread open for you, in case you should need any further help from us.

Best regards,
Rikard

May 8, 2021 at 5:53 am in reply to: Enfold slow loading front & back end. Need Help #1299055

Rikard
Keymaster

Hi,

Thanks for that. I can see that the backend of your site is loading very slowly on my end as well, but this is not a general problem with the theme, so we’ll have to do general debugging.

First off, could you try updating the theme and WordPress to the latest versions, to see if that changes anything please? If not, then please try to disable all plugins, and file compression under Enfold->Performance.

Best regards,
Rikard

May 8, 2021 at 5:51 am in reply to: galleries images can no longer be opened #1299054

Rikard
Keymaster

Hi Franz,

Thanks for the updates. I can’t reproduce the problem you are describing on a test installation: http://wpexpert.se/enfold/masonry-gallery-test-3/

The test installation you linked to is not working, would you be able to create another one so that we can update and run some tests?

Best regards,
Rikard

May 8, 2021 at 5:03 am in reply to: Full-width text scroller below logo and menu #1299053

Rikard
Keymaster

Hi,

Thanks for the update. We’ll keep this thread open for you, in case you should need any further help on the topic.

Best regards,
Rikard

May 8, 2021 at 4:46 am in reply to: Grid row alignment is misaligned for some elements #1299052

Rikard
Keymaster

Hi,

Thanks for that. I adjusted the top margin value for the first white space element in the middle cell, and that looks good on my end. If it doesn’t work on all screen sizes, then you might have to use custom CSS, instead using top margin in the element options.

Best regards,
Rikard

May 5, 2021 at 12:39 pm in reply to: WooCommerce: edit default product page #1298522

Rikard
Keymaster

Hi,

Thanks for the update. As far as I know, these are the hooks which are available for you on the single product page: https://www.businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/. Please check if you can use any of those.

Best regards,
Rikard

May 5, 2021 at 12:29 pm in reply to: Für SEO ungünstige URL in Enfold / WP #1298519

Rikard
Keymaster

Hey AB,

Please refer to this post by Ismael: https://kriesi.at/support/topic/enfold-remove-portfolio-item-from-the-url/#post-1275954

If you only want to change the portfolio-item name, then you can do so under Settings->Permalinks.

Best regards,
Rikard

May 5, 2021 at 12:23 pm in reply to: Social Share Button Element: Change background color #1298517
Rikard
Keymaster
Hi Andreas,

Please try the following in Quick CSS under Enfold->General Styling:
```
ul.av-share-box-list {
  background: yellow;
}
```
Best regards,
Rikard
May 5, 2021 at 10:39 am in reply to: Advanced Layout Editor (under posts) is not working #1298490

Rikard
Keymaster

Hi,

I tried logging into to your site, but the details you posted are not working. Please check and verify.

Just to clarify; the Layout Builder won’t be active by default when you create a new post, you will have to click the Advanced Layout Editor button under the title field, in order to activate it.

Best regards,
Rikard

May 5, 2021 at 8:56 am in reply to: Layer Slider disapeared #1298475

Rikard
Keymaster

Hi,

Great, I’m glad that you found the problem, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 5, 2021 at 8:55 am in reply to: Cookie Message Bar loads on every page of Multisite #1298474

Rikard
Keymaster

Hi Kevin,

Thanks for the update. Could you try updating the theme to the latest version (4.8.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

May 5, 2021 at 8:50 am in reply to: Woocommerce checkout area #1298473

Rikard
Keymaster

Hi,

Thanks for the update. You would need custom CSS for that as well, could you let us know what you would like to change, and how please?

Best regards,
Rikard

May 5, 2021 at 8:48 am in reply to: Accordion title disappears on click #1298472

Rikard
Keymaster

Hey Annelies,

I can’t see that happening on my end using Chrome, could you let us know how to reproduce the problem you are seeing on your end please?

Best regards,
Rikard

May 5, 2021 at 8:41 am in reply to: Click on Gallery image always shows same image, not the provided link #1298470

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution for this problem, and thanks for the update. I’ll go ahead and close this thread for now, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 5, 2021 at 8:34 am in reply to: Video on mobile won't show up #1298467

Rikard
Keymaster

Hi,

Thanks for the update. I’m not aware of any video compression plugins, but I’m sure there are ways of compressing the video locally. After you have gotten the size of the video down to an acceptable size, then you can upload it to your site again.

Best regards,
Rikard

May 5, 2021 at 8:31 am in reply to: Mobile menu "missing" on certain screen widths #1298465

Rikard
Keymaster

Hi,

Yes, please post admin WordPress login details in private so that we can have a closer look at your site.

Best regards,
Rikard

May 5, 2021 at 7:15 am in reply to: No menu on mobile #1298444
Rikard
Keymaster
Hi,

This code in Quick CSS is causing that to happen:
```
a .avia-menu-text
{
color:#fff;
}
```
Best regards,
Rikard
May 5, 2021 at 7:06 am in reply to: galleries images can no longer be opened #1298441

Rikard
Keymaster

Hi Franz,

The galleries are all working on my end, and I see that you are running Enfold 4.8.2 on most of your sites. How can we reproduce the problem you are seeing on your end?

Best regards,
Rikard

May 5, 2021 at 6:58 am in reply to: Footer columns different sizes #1298440

Rikard
Keymaster

Hi JoStudioDeRijp,

Great, I’m glad that you got thing working. Thanks @guenni007 for helping out :-)

Best regards,
Rikard

May 5, 2021 at 6:56 am in reply to: Adjust spacing and remove borders/shadows on tabs #1298439
Rikard
Keymaster
Hi,

Thanks for the update. You can simply increase the padding in the code I added, for example:
```
@media only screen and (min-width: 1024px) {
.active_tab_content {
    padding-left: 150px !important;
}
}
```
Best regards,
Rikard
May 5, 2021 at 6:46 am in reply to: reduce width of sub-menu #1298436

Rikard
Keymaster

Hi,

Thanks for that. It looks like you have selected for that menu item to act as a mega menu? You can check that under Appearance->Menus.

Best regards,
Rikard

May 5, 2021 at 6:44 am in reply to: New feature requests #1298434

Rikard
Keymaster

Hi,

Thanks for the update, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 5, 2021 at 6:19 am in reply to: Google API not working #1298429

Rikard
Keymaster

Hi,

Did you try to remove the restriction for the key? It looks like you have the restriction in private.

Best regards,
Rikard

May 5, 2021 at 6:15 am in reply to: Kategorien löschen #1298428

Rikard
Keymaster

Hi,

I’m not sure if I’m misunderstanding something here, but I can see both categories under Posts->Categories, please see screenshot in private.

Best regards,
Rikard

May 5, 2021 at 6:07 am in reply to: Hide layerslider in Desktop and show only in Mobile #1298427

Rikard
Keymaster

Hi social9499,

You will need custom CSS, please post a link to where we can see the element in question if you should need help with that.

Best regards,
Rikard

May 4, 2021 at 1:59 pm in reply to: Full-width text scroller below logo and menu #1298275

Rikard
Keymaster

Hi,

I’ve modified the CSS a bit, and it looks good on mobile, and most tablet sizes now. There’s something happening to the header between approximately 1035 and 990 pixels though, but I’m not sure exactly what. It looks like there’s some code in your style.css file, which might be causing that. Would it be ok if we try to comment out the code which we think is responsible?

Best regards,
Rikard

May 4, 2021 at 8:23 am in reply to: Adjust spacing and remove borders/shadows on tabs #1298203
Rikard
Keymaster
Hi,

Thanks for that. I’ve added this to your Quick CSS box:
```
@media only screen and (min-width: 1024px) {
.active_tab_content {
    padding-left: 100px !important;
}
}
```
And it’s applying to your site, please review it.

Best regards,
Rikard
May 4, 2021 at 8:02 am in reply to: New feature requests #1298198

Rikard
Keymaster

Hi Mike,

Thanks for the clarification. I’m pretty sure there are plenty of plugins which would add that type of functionality to your site, did you try searching for one?

Best regards,
Rikard

May 4, 2021 at 7:59 am in reply to: Google API not working #1298194

Rikard
Keymaster

Hi,

Please try the suggestions listed in the troubleshooting section in the documentation: https://kriesi.at/documentation/enfold/google-map/#could-not-connect-to-google-maps-with-this-api-key

Best regards,
Rikard

May 4, 2021 at 7:46 am in reply to: masonry not rearranging after filtering #1298185

Rikard
Keymaster

Hi Rafíyel,

Could you post a screenshot highlighting the problem you are having please?

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 21,601 through 21,630 (of 93,420 total)

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