Page 707 – Support | Kriesi.at – Premium WordPress Themes

Forum Replies Created

Viewing 30 posts - 21,181 through 21,210 (of 93,420 total)

← 1 2 3 … 706 707 708 … 3,112 3,113 3,114 →

Author

Posts
May 25, 2021 at 6:36 am in reply to: After Update from V3 to V4.8. – Failed to initialize plugin: avia_builder_button #1302142

Rikard
Keymaster

Hi Michael,

I’m not sure what is going wrong unfortunately, so I’ve asked the rest of the team to have a look as well. The only thing I can think of which might be going wrong could be due to the PHP version you are running, could you upgrade it to PHP 7.4 or higher?

Please reply to this thread once you have read it, so that it gets added back to our support queue.

Best regards,
Rikard

May 25, 2021 at 6:27 am in reply to: Slider caption and title sizing #1302141
Rikard
Keymaster
Hi,

Thanks for that. I see that some of the CSS is coming from the theme, but they are possible to override, even though they are using !important. I added this to the top of your Quick CSS box for example:
```
.responsive #top .slideshow_caption h2{
    font-size: 26px !important;
}
```
And it’s applying to your site. You should be able to do the same thing with the other blocks as well.

Best regards,
Rikard
May 25, 2021 at 5:37 am in reply to: Google ReCaptcha does not work #1302139

Rikard
Keymaster

Hi Wolfgang,

Thanks for the screenshot and link. I still can’t see that message on my end though, please see screenshot in private. Could you try loading the page in an incognito or private browser window to see if that helps please?

Best regards,
Rikard

May 25, 2021 at 5:30 am in reply to: cookies bar appears on every page – how do i stop that? #1302137

Rikard
Keymaster

Hey bauchope,

It doesn’t appear anymore on my end after I accept it and navigate to a different page. If you are not seeing that behaviour on your end, then please try clearing the cookies from your browser, or try loading it in an incognito or private browser window.

Best regards,
Rikard

May 25, 2021 at 5:25 am in reply to: Masonry Element Broken #1302136

Rikard
Keymaster

Hi,

Thanks for the screenshot. Could you post a link to where we can see the actual problem on your site as well please?

Best regards,
Rikard

May 25, 2021 at 5:18 am in reply to: The website has to be loaded twice before the images are loaded. #1302132

Rikard
Keymaster

Hey reneheg,

All the images on your front page is loading fine on my end, without reloading. How can we reproduce the problem you are seeing on your end?

Best regards,
Rikard

May 25, 2021 at 5:16 am in reply to: MOBILE VERSION PROBLEM: blank space over color section in pages and mobile menu! #1302129

Rikard
Keymaster

Hey Tonicobertera,

I can’t see anything like that on my end using Chrome, could you let us know how to reproduce the problem you are seeing on your end please?

Best regards,
Rikard

May 25, 2021 at 5:13 am in reply to: CSS control of elements on a single page #1302128

Rikard
Keymaster

Hi Steve,

Thanks for the update. I’m not sure which text you are referring to, is it the events information on hover which you want to make smaller?

Best regards,
Rikard

May 25, 2021 at 5:06 am in reply to: Warning message PHP 8.0 #1302126

Rikard
Keymaster

Hi Krystian,

Turning off plugins is a way to test where the warnings are coming from. Since they are not coming from the theme, then we can’t say for sure where they are coming from. It should be safe to turn them off temporarily, but if you want to test somewhere else, then please copy your site to a staging area and test there instead.

Best regards,
Rikard

May 25, 2021 at 5:02 am in reply to: Lightbox Position #1302125

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

May 25, 2021 at 4:56 am in reply to: Where to download older version of the theme? #1302122

Rikard
Keymaster

Hi,

Thanks for that. I can’t see the mobile problem you are describing on my end, could you post a screenshot highlighting it, and let us know where we can see it please?

Also, on which pages are you experiencing slow load times?

Best regards,
Rikard

May 25, 2021 at 4:52 am in reply to: Layerslider WP Glitching between transitions #1302120

Rikard
Keymaster

Hey VALDP,

Thanks for the login details. First off, could you try updating the theme to the latest version (4.8.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

May 25, 2021 at 4:49 am in reply to: google Maps #1302119

Rikard
Keymaster

Hi Ronald,

I’m not sure I understand your question, could you try to explain your intentions a bit further please? If what you are looking for is not available for you in the theme options, then you might have to use a third party solution.

Best regards,
Rikard

May 25, 2021 at 4:47 am in reply to: Import of Theme-Settings failed #1302117

Rikard
Keymaster

Hi paullindqvist,

Please ask them why the server is throwing a 500 internal server error, they should be able to check the server logs to see what is going wrong. That server error is very general, so it’s difficult for us to know what could be going wrong with that information only.

Best regards,
Rikard

May 25, 2021 at 4:35 am in reply to: Tab section > on the left / right possible? #1302116

Rikard
Keymaster

Hi Seb,

That would require customisations which would be out of scope of theme support unfortunately. If you need them on the left, then maybe you could check out the Tabs element instead?

Best regards,
Rikard

May 24, 2021 at 8:20 am in reply to: Easy Slider Caption Background and Font Size #1301934

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 24, 2021 at 8:19 am in reply to: Set Home Page #1301933

Rikard
Keymaster

Hey lachien,

You should be able to set that under Settings in the WordPress menu, look for the Site Address (URL) option.

Best regards,
Rikard

May 24, 2021 at 8:13 am in reply to: Visual editor displays white html code from text editor #1301929

Rikard
Keymaster

Hi,

Thanks for that. I’ve activated debug mode, and moved the problem content to a test page, but I haven’t been able to find the problem unfortunately. Could you try disabling all plugins, to see if that makes any difference please? I’m seeing several error messages when editing pages on your site, and it’s likely due to a plugin conflict.

Best regards,
Rikard

May 24, 2021 at 8:00 am in reply to: ALB_elements unwanted page #1301928

Rikard
Keymaster

Hi,

Thanks for the update. We’ll keep this thread open in case you should change your mind :-)

Best regards,
Rikard

May 24, 2021 at 7:59 am in reply to: background submenu #1301926

Rikard
Keymaster

Hi Franz,

Great, I’m glad that you got it working, and thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 24, 2021 at 7:54 am in reply to: Scroll to Top of Page on Mobiles #1301925

Rikard
Keymaster

Hi Dave,

Great, I’m glad that Jordan could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 24, 2021 at 7:44 am in reply to: Enfold Child Theme Options downsizes logo > logo too small #1301923

Rikard
Keymaster

Hi,

Thanks for the update. We’ll keep this thread open for you, in case you should need any further help on the topic.

Best regards,
Rikard

May 24, 2021 at 7:41 am in reply to: Unwanted menu behavior between 768px and 989px #1301922

Rikard
Keymaster

Hey nrdhs,

Thanks for the screenshots. Could you post a link to your actual site as well, so that we can have a closer look please?

Best regards,
Rikard

May 24, 2021 at 7:39 am in reply to: Updating failed. The response is not a valid JSON response. #1301921

Rikard
Keymaster

Hi Intell,

Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

Best regards,
Rikard

May 24, 2021 at 7:39 am in reply to: Updating failed. The response is not a valid JSON response. #1301920

Rikard
Keymaster

Hi Govind,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 24, 2021 at 7:21 am in reply to: Church demo does not look similar (mobile view) #1301916

Rikard
Keymaster

Hi,

Thanks for the login details. I’ve adjusted it a bit for you, and it’s applying on your site now. Please let us know if there is something else which you would like to change.

Best regards,
Rikard

May 24, 2021 at 6:53 am in reply to: Where to download older version of the theme? #1301915

Rikard
Keymaster

Hi Khoi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. I don’t think downgrading the theme version will help much, since this is not a general problem with theme. Also make sure that you clear all caches on your site.

Best regards,
Rikard

May 24, 2021 at 6:49 am in reply to: Hide Cookies in Page Conversational Form WPForms #1301914

Rikard
Keymaster

Hi,

Thanks for that. I’ve added the CSS I sent in the WordPress customiser, and it’s applying to your site now. Please review it.

Best regards,
Rikard

May 24, 2021 at 6:42 am in reply to: Google ReCaptcha does not work #1301913

Rikard
Keymaster

Hi Wolfgang,

Thanks for the login details. I checked the contact page on your site, but I can’t see any messages like that. Where exactly are you seeing them?

Best regards,
Rikard

May 24, 2021 at 6:36 am in reply to: After Update from V3 to V4.8. – Failed to initialize plugin: avia_builder_button #1301912

Rikard
Keymaster

Hi Michael,

Thanks for that. I uploaded a fresh copy of the theme, but that made no difference unfortunately. This problem might be due to a plugin conflict, could you try disabling all plugins to see if that makes any difference please? We can try it out for you, if you give us permission to do so.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 21,181 through 21,210 (of 93,420 total)

← 1 2 3 … 706 707 708 … 3,112 3,113 3,114 →