May 24, 2021 at 1:59 am #1301869
Hi i have taken a video of layer slider giltching between transitions https://www.loom.com/share/1957bb5a0f324bf09f73e99374593620
I have performed the following:
-Deactivated all plugins except layerslider
– copy transitions+ styles from other layerslide demo’s
– compressed videos
and more.May 25, 2021 at 4:52 am #1302120
Thanks for the login details. First off, could you try updating the theme to the latest version (4.8.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
RikardMay 25, 2021 at 6:51 am #1302144
are you can see i installed new theme, disbale all plugins and showed style.css which hasn’t been changed.May 26, 2021 at 7:01 am #1302363
Just checking you got my previous message that I posted here yesterday. Thank you for your help. I shared admin access for you guys to go into aswell if need be.May 26, 2021 at 7:19 am #1302367
Thanks for that. I see that you are running the latest version of the theme in the video, but it’s running 4.7.1 when I checked your site just now. Could you try updating there, so that we can check the problem after that please?
RikardMay 26, 2021 at 7:24 am #1302369May 27, 2021 at 12:24 am #1302473May 31, 2021 at 2:42 am #1303048
Hi just checking in, I can give you anything you need but please let me know what else you need to check on this issue.June 1, 2021 at 1:12 am #1303279
Hi checking in again for help. I’d prefer not to adjust code and wait to see if it has something to do with transition timings or site speed.June 2, 2021 at 7:32 am #1303509June 2, 2021 at 10:17 am #1303538
Sorry for the delay. The issue seems to be only happening on Chrome, it works fine on Firefox.
We found this error in the console but we are not exactly sure where it is generated because the scripts are compressed with Autoptimize. But we know that it is within the Froogaloop script, which creates the Vimeo player.
utoptimize_single_76e81a43d2fca9572290c3a9251745d1.js:96 Uncaught TypeError: Cannot read property 'value' of undefined at a (autoptimize_single_76e81a43d2fca9572290c3a9251745d1.js:96)
Is there a staging or development version of the site?
Have you tried using Youtube or locally hosting mp4 videos?
IsmaelJune 3, 2021 at 1:04 am #1303670
https://valdwpstaging.wpengine.com/home/ hi sorry please try this page. It doesn’t work on firefox or edge. I have deactivated all plugins so the issue can be resolved easier. The video is currently locally hosted on WordPress.
it happens on any page with layerslider: https://valdwpstaging.wpengine.com/forcedecks/June 4, 2021 at 8:52 am #1303956
Thank you for the link.
We are not really sure why it glitches, but we may have found a way to prevent it from occurring by adjusting the video layer’s transition settings as follows. The following is the settings of the video layer in the first slide.
Opening Transition > Timing & Transform
Starts at 0
Ending Transition > Timing & Transform
Starts when Opening transition completes
with modifier 0
We also set the Slide Timing of the first slide to 13000ms so that it is the same as the duration of the video.
You will notice now that the first slide transitions smoothly to the second, but the glitch still occurs on the third to fourth transition because we have not adjusted the transition settings for those slides.
IsmaelJune 7, 2021 at 7:14 am #1304352
Hi, I tried this today and trimmed videos to 3 seconds. I do not think this is working,.June 8, 2021 at 9:18 am #1304574
You do not have to trim the videos. Did you follow the settings above? The glitch in the first to second slide transition was actually removed or fixed after setting those options. Did you check it?
IsmaelJune 9, 2021 at 4:05 am #1304769
https://valdwpstaging.wpengine.com/home/ you say you changed this one. yet it does glitch out on first one.June 11, 2021 at 5:31 am #1305184June 11, 2021 at 9:34 am #1305228
Thank you for the update.
Looks like the issue is quite random. Sometimes two or more of the slides fade smoothly but the other slide glitches, sometimes all slides are not transitioning correctly. We cannot find any pattern and we do not see any errors, so it is quite difficult to debug.
We created a duplicate of the home slider, remove the other slides and try to set the options but the issue still occurs. We created a record of the preview.
As you can see one of the slide transitions smoothly while the other glitches.
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