Hey kbee27,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out where we can see the problem you are having on your actual site.

Best regards,
Rikard

Hi Hans-Jürgen,

Please share admin WordPress and FTP login details in private, so that we can try it out for you.

Best regards,
Rikard

Hi,

Thanks for the update. I can’t see any social icons on your actual site, could you try to add some to see if that helps? The script only appends existing social media icons to the menu.

Make sure that the social icons are actually enabled in the Enfold > Header > Extra Elements panel.

Best regards,
Rikard

Hi,

Thanks for that. Something on your site is overriding the normal paragraph margin which is applied by the theme, it’s coming from the file in private, but I’m not sure exactly where it’s coming from unfortunately. As solution, I’ve added this to your Quick CSS box:

p {
    margin: 0.85em 0 !important;
}

Best regards,
Rikard

Hi mchbeck,

If you need further help with this problem, then please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site. Also make sure that the Appearance->Editor functionality is active on your installation. If it’s not, then please include FTP login details as well, and verify that you have backups of your site.

Best regards,
Rikard

Hi,

Thanks for the update.

1. It depends if you are using a caching plugin or a CDN, both of those will change the location from where your resources are being served from.

2. Ties in with 1. It doesn’t really matter where your resources are being served from, as long as things are working as they should. When you sought help from us, then we started debugging the problem. In this particular case, it seemed like caching was responsible for the problem, since the site is displaying different results depending if you are logged in or not (most caching plugins do not show cached content for logged in users). Like the file example in private, that file should not be served if all caches are cleared, and the plugin is disabled. The problem here was that is was being served, even though the plugin was disabled and caches were cleared from it. If it was being served from the theme, it would look like the second line in private, as an example. Please note the extra folders in the first example, which is likely coming from the caching plugin. Also, the avia-merged-styles-xxx.css file should only be served if file compression is active under Enfold->Performance. If it’s not, then you should see multiple, differently named CSS files being served from the theme.

Best regards,
Rikard

Hey kikosanchezestudio,

Thanks for the login details. Is this a theme related problem? You can check that by activating a different theme, and try to update again after that. If you need further help, then please give us permission to try to update WordPress for you, and verify that you have backups of the site.

Best regards,
Rikard

Hi Andrea,

Sorry for the problem, and thanks for the login details. I’ve added a fix for you, but I couldn’t find a an Iconbox on your actual site to verify the fix. Could you check if it’s working as it should now please?

Best regards,
Rikard

Hi Richard,

Sorry for the problem, this was unfortunately introduced with the latest update. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also make sure that the Appearance->Theme Editor functionality is active on your site, or include FTP login details as well. Also please verify that you have backups of your site.

Best regards,
Rikard

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hey Monika,

Thanks for the mockup. There’s nothing like that in the theme by default unfortunately, so you would likely need a lot of custom CSS. We can’t create your site for you, but we can try to help you out if you run into problems.

Best regards,
Rikard

Hey kevintsang,

I can’t see that happening on test installation. Where can we see and reproduce the problem you are having?

Best regards,
Rikard

Hey demicoli00,

The WordPress login details you posted are not working, please check and verify.

Best regards,
Rikard

Hi Greg,

Could you post a link to where we can see the element in question please?

Best regards,
Rikard

Hi,

Thanks for letting us know, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard