Forum Replies Created
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August 14, 2021 at 4:23 am in reply to: Headings and bodytext not shown in correct font-family on mobile devices #1316694
Hi,
Thanks for the update. The web safe fonts are not included in the theme, they are displayed from the actual device. That means that it won’t work if the font in question is not actually installed on the device in question. I’m not sure if the Papyrus font is free to be downloaded, but if it is, then please save it to your local computer, then upload it to your server using FTP software. We can help you out with this if you provide us with the font, and FTP login details in private.
Best regards,
RikardHi franz,
First off, Could you try updating the theme to the latest version (4.8.6.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.
Best regards,
RikardHi Bernd,
Thanks for the login details. I’m not sure on which page or post you are having this problem, could you link to it directly please?
Best regards,
RikardAugust 13, 2021 at 1:39 pm in reply to: Probelm with spacing in the mobile layout of my website #1316618Hi,
Thanks for the update. I wasn’t aware that this was a general problem with the theme, but I see the same thing when I copied your layout on a test installation. I’ll report this problem to our developers, and I’ll let you know once we have a solution available. We can provide you with custom CSS until then, but then it would be easier if you added a class to the 1/1 elements in question. You could use this class for example; negative-margin-image, then add this to Quick CSS:
@media only screen and (max-width: 767px) { #top .negative-margin-image { margin-top: -150px !important; } }Best regards,
RikardAugust 13, 2021 at 1:16 pm in reply to: Das Kontaktformular kommt leer an / Contact form arrives empty #1316612Hi Stefan,
Thanks for the login details. I can’t see Enfold installed on your site?
Best regards,
RikardAugust 13, 2021 at 1:09 pm in reply to: I need twice the amount of letters from the text excerpt #1316610Hi Lukas,
If you need further help with this, then please post admin WordPress login details in private, so that we can try to add the function for you. Thanks @guenni007 for helping out :-)
Best regards,
RikardHey Eastsarang,
Could you try updating the theme to the latest version (4.8.6.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please post admin WordPress login details in private, so that we can have a closer look at your site.
Best regards,
RikardAugust 13, 2021 at 5:48 am in reply to: How to change scroll down menu to remain solid color on Version: 4.5.7 #1316530Hi,
That’s correct, you need to set the header behaviour for each page in the Layout menu, unless you want the default settings.
Best regards,
RikardHi,
Great, I’m glad that Ismael could help you out, and thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardHey adventuresincre,
I’m seeing the same thing on mobile devices as I do on desktop, could you share a screenshot of the problem you are seeing on your end please?
Best regards,
RikardAugust 13, 2021 at 5:41 am in reply to: Accordion title length / spacing – text overlapping "+" symbol #1316523Hi,
Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
@media only screen and (min-width: 768px) and (max-width: 990px) { p.toggler { padding-right: 10%; } }Best regards,
RikardHi Raina,
Thanks for the update, I was looking at the wrong section. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHi,
Thanks for that. I can’t reproduce this problem on a test installation, and we haven’t had any reports from other users having this problem either. Could you update the site on a staging version first, so that we can see the actual problem there please?
Best regards,
RikardAugust 13, 2021 at 5:12 am in reply to: GETTING ERROR WHILE CLICK ON CUSTOMIZE FROM ADMIN PANEL "CRITICAL ERROR IN SITE" #1316513Hey sagar kumar sahu,
Sorry for the problem. Could you try updating the theme to the latest version (4.8.6.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
RikardAugust 13, 2021 at 5:11 am in reply to: Issue with WooCommerce quantity buttons – When clicking – or + quantity is NaN #1316512Hey ihawkr14,
Thanks for the login details. I’m not sure exactly where on your site we can see the problem in question, could you try to explain that a bit further please? Your screenshot is not working either, please try uploading it to a service like Google Drive or Dropbox, then link to it here instead.
Best regards,
RikardHi Nora,
Thanks for the update. I tried logging in, but your site is asking for a directory (htaccess) login before being able to login to WordPress. Could you share those details with us in private as well please?
Best regards,
RikardHi,
Great, I’m glad that you found the problem, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHey codecreative,
Thanks for the screenshot and video. I can’t reproduce those results on your actual site though, could you try using a different browser to see if that helps please?
Best regards,
RikardHi,
Thanks for the update. We don’t need login details for your hosting account, and we can’t login with those details anyway, since it’s asking for verification via email or SMS. Please login to your hosting account, to see if you have get FTP login details there. If not, then please try reaching out to your hosting provider support, to see if they can provide you with the necessary details.
Best regards,
RikardHi,
Thanks for the update. We’ll consider your suggestions for a future release of the theme.
Best regards,
RikardHi,
Great, I’m glad to hear that it’s working as it should now. Please let us know if you should need any further help on the topic.
Best regards,
RikardHi Bert,
Thanks for the update. I’m still not sure what you mean by not seeing the Layout of the front page. I can see the layout both on the front and backend. Could you try using a different browser to see if that helps please?
I tried importing your old theme settings, but it didn’t work unfortunately, so I think you will have to set them manually again. If you run into any problem, then we can try to help you out.
Best regards,
RikardHi Max,
Thanks for the update. I can’t see a LayerSlider on the page you linked to, did you remove it? If so, then please try creating a test page where we can see the actual problem, and share admin WordPress login details with us in private.
Best regards,
RikardHi Jay,
Thanks for that. I can’t see what is going wrong with the preview of that page unfortunately, does it make any difference if you disable all plugins? Also please consider updating to the latest version of the theme (4.8.6.1).
Best regards,
RikardHi Angela,
Thanks for the update. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHey Andreas,
Sections have a default padding of 50px on top and bottom. If you want to get rid of that, then you can assign them a CSS class in the element options. For example, section-no-padding, then you can use CSS like this:
.section-no-padding .template-page { padding: 0 !important; }Best regards,
RikardAugust 12, 2021 at 1:19 pm in reply to: All new updates on frontpage to generate an excel sheet or email? #1316433Hey Telmore,
There’s nothing like that in the theme by default unfortunately, did you try searching for a plugin or third party code?
Best regards,
RikardHey C7_calvin,
Your blog posts are showing fine on my end on the page you linked to, could you try to load the page in an incognito or private browser window please? If that doesn’t help, then please let us know under which conditions this problems happens.
Best regards,
Rikard -
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