Page 636 – Support | Kriesi.at – Premium WordPress Themes

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August 20, 2021 at 5:29 am in reply to: Alternate Menu for Mobile not being displayed #1317555

Rikard
Keymaster

Hi,

Thanks for the update. I still can’t load your site though, even if I use the new link you sent. I’m not sure why that is, but I’m guessing that the site is blocked for some IP ranges?

Best regards,
Rikard

August 20, 2021 at 5:27 am in reply to: General Styling options for Logo Area not working #1317554

Rikard
Keymaster

Hi,

Thanks for the update. I’m still seeing the same problem, even if I use the new link unfortunately. Is the site blocked for some IP ranges maybe?

Best regards,
Rikard

August 20, 2021 at 5:21 am in reply to: Remove search icon on mobile and add a search link in the mobile menu #1317553

Rikard
Keymaster

Hi,

Thanks for the update. We can give you CSS to make the logo a bit smaller, if you want to keep the search icon there instead maybe? About the mobile menu not working; I sent you a reply for that in your other thread.

Best regards,
Rikard

August 20, 2021 at 5:15 am in reply to: Problem with z-index #1317552

Rikard
Keymaster

Hi Peter,

Where can we see the problem you are having? I checked the site you linked to initially, but it’s not working anymore.

Best regards,
Rikard

August 20, 2021 at 5:11 am in reply to: Hamburger menu not working #1317551

Rikard
Keymaster

Hey virtualbis,

Are you running the SG Optimiser plugin on your site? If so, then please try disabling file compression under Enfold->Performance. It should work as expected after that.

Best regards,
Rikard

August 20, 2021 at 5:05 am in reply to: Can't Change Default Content Font Size #1317550

Rikard
Keymaster

Hi Lance,

Great, I’m glad that you got things working, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

August 20, 2021 at 5:04 am in reply to: GETTING ERROR WHILE CLICK ON CUSTOMIZE FROM ADMIN PANEL "CRITICAL ERROR IN SITE" #1317548

Rikard
Keymaster

Hi,

Thanks for the update, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 20, 2021 at 4:36 am in reply to: Resizing Blog Posts #1317547
Rikard
Keymaster
Hey MikeTandySwag,

Please add a custom class to the column in question, in the Advanced tab in the element options. Then add this to to Quick CSS:
```
.your-custom-class .post-title a {
  letter-spacing: 0px;
  font-size: .7em;
}
```
Replace your-custom-class in the code above, with your own class name.

Best regards,
Rikard
August 20, 2021 at 4:32 am in reply to: Empty text elements in the backend #1317546

Rikard
Keymaster

Hey Evelyn,

Thanks for the login details. Please enable debug mode, so that we can try to copy the shortcodes from your front page, to a test page: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. We can do it for you, if you give us permission to do so.

Best regards,
Rikard

August 19, 2021 at 1:43 pm in reply to: Mobile Menu Burger Not Clickable #1317492

Rikard
Keymaster

Hey TLPLindseyMuchka,

Thanks for the login details. Please try deactivating the jQuery migrate plugin, you shouldn’t need that now anyway.

Best regards,
Rikard

August 19, 2021 at 1:39 pm in reply to: Support using the theme #1317491

Rikard
Keymaster

Hi,

Thanks for the screenshot. Are you trying to activate LayerSlider? If so then that is not possible using the theme token. You don’t have to activate LayerSlider, since it’s bundled with the theme. It will be updated when the theme is updated.

Best regards,
Rikard

August 19, 2021 at 1:36 pm in reply to: Changing the title font size on blog page #1317489
Rikard
Keymaster
Hi,

Please try this CSS as well:
```
.single-post h1.post-title a {
  font-size: 20px;
}
```
Best regards,
Rikard
August 19, 2021 at 1:22 pm in reply to: Alternate content settings have an effect on Gutenberg #1317485

Rikard
Keymaster

Hi,

Thanks for that. I’m seeing the same error message on my end using the Layout Builder, but I also see the same error when using the default WordPress editor, so I don’t think this is a theme problem. Does the same thing happen if you activate one of the default WordPress themes for example? You might want to reach out to your hosting provider, to see if they can see anything in the server error logs.

About the problem you initially opened this thread for; I’ve discussed this with our developers, and the background colour behaviour is actually intended, so it’s not something we will fix. If you want to override the colour setting for this field, then please keep on using the function I sent earlier.

Best regards,
Rikard

August 19, 2021 at 7:22 am in reply to: Icon List Malfunction #1317443

Rikard
Keymaster

Hi,

Thanks for the update. I edited the first Icon List on the page in private, but I still can’t see any problems. We really need a sure way of reproducing this problem, other wise it will be difficult to fix it. Could it be that you added something to the content which might have broken the layout? What I saw yesterday in the content seemed like it could have been the culprit.

Best regards,
Rikard

August 19, 2021 at 7:09 am in reply to: Avia WooCommerce Elements doesn´t work after Update! #1317441

Rikard
Keymaster

Hi,

Great, I’m glad that you found the problem, and thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 19, 2021 at 7:01 am in reply to: Problem of access to my site in the front-end #1317439

Rikard
Keymaster

Hey Eric,

Thanks for the login details. Your site loads fine when the parent theme is active, so the problem is coming from your child theme. Please try removing all your customisation, then add them back one by one to see what is causing your site not to load.

Best regards,
Rikard

August 19, 2021 at 6:57 am in reply to: Frontend fehlerhaft | Sektionen, Farben und Bilder #1317438

Rikard
Keymaster

Hi Franz,

I can’t reproduce the problem you are having on a test installation, so I’m guessing it’d due to some kind of caching. If you want to downgrade then we can send you a previous version. If you want that then please open a new thread since we can’t send it publicly. If you want us to upload the files for you, then please include FTP and WordPress login details in the new thread as well.

Best regards,
Rikard

August 19, 2021 at 6:04 am in reply to: i can't get theme update alerts anymore and can't select Elements Layout… #1317433

Rikard
Keymaster

Hi,

Thanks for that. Please try following this in order to generate a token: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

August 19, 2021 at 5:59 am in reply to: napfcoach-hessen.de #1317431

Rikard
Keymaster

Hi Marcus,

If you can’t get access to the account which was used to purchase the theme, then you will have to purchase another license.

Best regards,
Rikard

August 19, 2021 at 5:58 am in reply to: Widget area s #1317429

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 19, 2021 at 5:54 am in reply to: Background image is not displayed anymore after update to Enfold 4.8.6.1 #1317427

Rikard
Keymaster

Hi Bert,

Thanks for the update. We can access your site now, but I’m not sure what the problem is on your site unfortunately. Could you share FTP login details with us in private as well please?

Best regards,
Rikard

August 19, 2021 at 5:37 am in reply to: Google ReCAPTCHA not working now #1317423

Rikard
Keymaster

Hi,

Thanks for the update. I’m not sure what is causing this problem to be honest with you, the error which is thrown by the server is very general, and doesn’t give any real clues unfortunately. I do see that the PHP Post Max Size and PHP Max Upload Size is a bit low on your server though, could you try increasing those values to see if it helps? If not, then please share error log files with us. Also please try reaching out to your hosting provider, to see if they have any further info on this problem.

Best regards,
Rikard

August 19, 2021 at 5:30 am in reply to: parchached themeforest #1317420

Rikard
Keymaster

Hi Bert,

I can’t really help you with that, since I would need access to your Themeforest account. Did you try following these instructions? https://kriesi.at/documentation/enfold/theme-registration/. You could also try to install and configure this plugin: https://envato.com/market-plugin/

Best regards,
Rikard

August 19, 2021 at 5:21 am in reply to: Tooltip on social share link button #1317414

Rikard
Keymaster

Hi,

Thanks for the update. We’ll keep this thread open for you.

Best regards,
Rikard

August 19, 2021 at 5:15 am in reply to: Pages not updating #1317411

Rikard
Keymaster

Hi EL,

I’ve replied to your thread, please continue in there.

Best regards,
Rikard

August 19, 2021 at 5:12 am in reply to: KRIESI.AT ~ Adoric #1317409

Rikard
Keymaster

Hi Barak,

Thanks for the update. I can’t promise that Kriesi will pick up on your offer, but I’ve forwarded your request to him.

Best regards,
Rikard

August 19, 2021 at 5:10 am in reply to: LayerSlider WP not working #1317408

Rikard
Keymaster

Hey mariafriis,

Where can we see and reproduce the problem you are having?

Best regards,
Rikard

August 19, 2021 at 5:07 am in reply to: Error message #1317407

Rikard
Keymaster

Hi,

Thanks for the login details. Does it make a difference if you downgrade your PHP version to 7.4 for example? If not, then please give us permission to temporarily disable plugins for debugging purposes.

Best regards,
Rikard

August 19, 2021 at 5:01 am in reply to: Ein Fehler vom Typ E_ERROR #1317406

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

August 19, 2021 at 4:54 am in reply to: Smaller version of header for one page #1317405

Rikard
Keymaster

Hi KatrienW,

Great, I’m glad that @guenni007 could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 19,051 through 19,080 (of 93,569 total)

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