Page 624 – Support | Kriesi.at – Premium WordPress Themes

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August 28, 2021 at 12:34 pm in reply to: Images to Masonry grid do not show in preview or main page #1318763

Rikard
Keymaster

Hey grwebs,

Could you try updating the theme to the latest version (4.8.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

August 28, 2021 at 12:32 pm in reply to: Enfold – problem with Mega Menu #1318762

Rikard
Keymaster

Hi Jochen,

I checked your site again just now, but I still can’t see any problems on my end. Could you let us know under which circumstances you are seeing this problem please?

Best regards,
Rikard

August 28, 2021 at 6:19 am in reply to: Mods: Should I update from 4.8.3 to 4.8.6.2? #1318748

Rikard
Keymaster

Hi Rob,

I would consider 4.8.6.2 a stable version, but you might want to update on a staging version of the site first, just to make sure you don’t run into any problems.

Best regards,
Rikard

August 28, 2021 at 6:16 am in reply to: PageBuilder Incompatibility #1318747

Rikard
Keymaster

Hey Eugenio,

Thanks for the login details. Could you try updating the theme to the latest version (4.8.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

August 28, 2021 at 6:11 am in reply to: How to change font colour on ONLY H2? #1318746

Rikard
Keymaster

Hey natashawalker1,

Thanks for the login details. I’m not sure which h2 element you are referring to though, could you post a link to an example page please?

Best regards,
Rikard

August 28, 2021 at 5:55 am in reply to: – #1318745

Rikard
Keymaster

Hey erdebene,

I’m guessing that you don’t need help, since you have removed the content of your post. I’ll close this thread for now, please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

August 28, 2021 at 5:09 am in reply to: not all sites are visible and a failure for "Redakteur" after update 4.8.6 #1318741

Rikard
Keymaster

Hi,

Thanks for the update and clarification. I do see the problem on your actual site, but I can’t reproduce it on a test installation. Could you try disabling all plugins, to see if that makes any difference please?

Best regards,
Rikard

August 28, 2021 at 4:54 am in reply to: Background images content section disappeared/not displayed after update #1318740

Rikard
Keymaster

Hi thomaseggert,

If you need further help, then please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

August 28, 2021 at 4:54 am in reply to: Background images content section disappeared/not displayed after update #1318739

Rikard
Keymaster

Hi byallmeans,

Thanks for that. I cleared the cache from your caching plugins, then check the front page, and the background image looks to be working in the second section on the page. Could you verify that on your end please?

Best regards,
Rikard

August 28, 2021 at 4:48 am in reply to: Mobile spacing between columns #1318738
Rikard
Keymaster
Hey navindesigns,

You can wrap your CSS in a media query, so that it only applies above a specific pixel width:
```
@media only screen and (min-width: 768px) {
  Your custom CSS goes here
}
```
If that is not what you are looking for, then please try to explain the problem a bit further. Screenshots might help us understand what you are looking to achieve as well.

Best regards,
Rikard
August 28, 2021 at 4:44 am in reply to: Enfold theme Version: 4.8.3 – css/js merging & compression issues #1318737

Rikard
Keymaster

Hi dustingrof,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

August 28, 2021 at 4:41 am in reply to: Major issue after updating theme #1318735

Rikard
Keymaster

Hi Susana,

Where can we see and reproduce the problem you are having?

Best regards,
Rikard

August 28, 2021 at 4:40 am in reply to: With which module can I realise this author slider? #1318734

Rikard
Keymaster

Hi,

Thanks for the update. You should be able to do that with the Content Slider element, please try it out. If you need more specific help with styling for example, then let us know here.

Best regards,
Rikard

August 28, 2021 at 4:35 am in reply to: Error 508 #1318731

Rikard
Keymaster

Hi,

Thanks for the update. I checked the logs on the page in private, but I can’t see anything theme related in there. Which version did you update from, when this problem started happening? We can try to roll your site back to an earlier version, to see if that helps.

Best regards,
Rikard

August 28, 2021 at 4:27 am in reply to: Mixed Menu (Main & On Page Menu) #1318729

Rikard
Keymaster

Hi,

Thanks for the update. So you want to add your anchor links to the main menu, under Steuern? If so then you can do that under Appearance->Menus, create a custom link there, then add it to your menu.

Best regards,
Rikard

August 28, 2021 at 4:24 am in reply to: Since the last update of Enfold, the page has had extremely long loading times #1318728

Rikard
Keymaster

Hi,

Great, I’m glad that you found the problem, and thanks for sharing the solution. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

August 28, 2021 at 4:23 am in reply to: Error at top of post when previewed, but not when published #1318727

Rikard
Keymaster

Hi Robert,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

August 28, 2021 at 4:22 am in reply to: Preview Page with different content #1318726

Rikard
Keymaster

Hi,

Thanks for the update. I checked your front page on both the front and backend, but I can’t see any real problems. I can see some white text on white background, is that the problem you are referring to? If so, then please let us know how you would like to change that. If that is not the problem, then please try to explain it a bit further, or post screenshots highlighting it.

Best regards,
Rikard

August 27, 2021 at 6:50 am in reply to: Sidebar Menu position and content #1318581

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 27, 2021 at 6:49 am in reply to: Written; Warning: Creating default object from empty value in….php on line 904 #1318579

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 27, 2021 at 6:44 am in reply to: Fatal Error in Avia builder when updating theme #1318578

Rikard
Keymaster

Hey 118group,

Thanks for the login details. Do we need to update the theme in order to see these error messages? Did you try to disable all plugins before you perform the update? It might be a good idea if you copy the site to a staging site, so that we can see the actual error message there.

Best regards,
Rikard

August 27, 2021 at 6:22 am in reply to: Registration? #1318576

Rikard
Keymaster

Hi,

You can follow this link to open a new thread, or click this button highlighted in the screenshot: https://imgur.com/a/AnoSPNb

Best regards,
Rikard

August 27, 2021 at 6:17 am in reply to: Is there no more Support? #1318575

Rikard
Keymaster

Hey conflock,

The theme is not discontinued, and your thread has been answered.

Best regards,
Rikard

August 27, 2021 at 6:16 am in reply to: All Enfold sites crash because of wrong CSS MIME type #1318574

Rikard
Keymaster

Hi GWS,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

August 27, 2021 at 6:15 am in reply to: All Enfold sites crash because of wrong CSS MIME type #1318573

Rikard
Keymaster

Hi conflock,

You are the only user having this problem, that I’m aware of. The filter which Ismael posted has worked for all other users, where the new folder structure which was added in 4.8.4, does not have the correct file permissions. We can help you to roll back to 4.8.3 if you like, or you can use the files in private. If you need help with rolling back, then we would need FTP details as well, and a verification that you have backups of your site.

I would recommend that you update on a staging site first in the future. If you do, then you will never introduce problems on your live site, and you won’t need panic solutions either.

Best regards,
Rikard

August 27, 2021 at 6:06 am in reply to: Mobile Menu Burger Not Clickable #1318572

Rikard
Keymaster

Hi,

I can’t see any problems on my end, the mobile menu is working as it should. If you need further help, then please check the login details you sent, as they are not working anymore. I don’t have any caching solution to recommend, you would have to try different ones to see what works on your site. You might want to reach out to their support as well, if the problem is caused by your caching plugin.

Best regards,
Rikard

August 27, 2021 at 6:02 am in reply to: Enfold contact form / text block – Warning …HTML markup..special characters… #1318571

Rikard
Keymaster

Hey Bkag,

The htaccess login details are working, but the WordPress details are not. Please check and verify.

The message you are referring to was added to alert users to close their html tags properly, since open html markup can break the layout builder, and content can disappear because of it. It sound like that is what happened on your site.

Best regards,
Rikard

August 27, 2021 at 5:57 am in reply to: problems with preview and backend error #1318568

Rikard
Keymaster

Hi Jay,

Thanks for the update. I really don’t know why you are getting those errors, but it might be related to the auto save function in WordPress. That is just me guessing though, I don’t really have proof for that. Anyway, I created a new test page and copied the content over from the pages with the errors, and the errors disappear after that, please see private.

I know you said that you want to use the Gutenberg editor, but it might be a good idea to try and set it to the Classic Editor in the main page of the theme options, for testing purposes. You could also try installing this plugin, which would enable you to delete WordPress transients: https://wordpress.org/plugins/transients-manager/

Best regards,
Rikard

August 27, 2021 at 5:05 am in reply to: social media icons side by side centered #1318553
Rikard
Keymaster
Hey Sabine,

Please try the following in Quick CSS under Enfold->General Styling:
```
div.av-xtbv-2a1cb4f0485cd7b5890ad13c5f5845f4 {
  text-align: center;
}

div.av-xtbv-2a1cb4f0485cd7b5890ad13c5f5845f4 .av_font_icon, div.av-xtbv-2a1cb4f0485cd7b5890ad13c5f5845f4 .av_font_icon a {
  display: inline; 
}
```
Best regards,
Rikard
August 27, 2021 at 4:53 am in reply to: Enfold is overwriting Everest Form CSS – stretched and non clickable Checkboxes #1318541
Rikard
Keymaster
Hi Peter,

Please try the following in Quick CSS under Enfold->General Styling:
```
.everest-forms input[type="checkbox"] {
    width: auto;
    margin-right: 10px;
}
```
Best regards,
Rikard
Author

Posts

Viewing 30 posts - 18,691 through 18,720 (of 93,420 total)

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