Hi,

Thanks for the update. So you think the problem is due to local browser cache? If so, does the same thing happen if you load the site in incognito or private browser windows?

Best regards,
Rikard

Hi,

Thanks for the update. Since we can’t reproduce this problem on test installations, then we would need more information on how to reproduce it. It we can’t get that from you, then it will be difficult to help you out unfortunately.

Best regards,
Rikard

Hi Jeannette,

The problems is likely formatting which is added by Word in this case, please see what I indicated in the screenshot in private. I’ve removed those characters from your text blocks now, and I think it should work as expected from now on. Could you check and verify that on your end please? In the future, please try pasting any pre formatted text into the most basic text editor you can think of, then copy the text again from there, and into WordPress.

Best regards,
Rikard

Hi Tia,

Thanks for the update. I checked both of the links you sent in regular and incognito browser windows on mobile, and the maps are always showing now on my end. Could you try loading the pages in incognito/private windows on your device, to see if that changes anything please?

Best regards,
Rikard

Hey Jeannette,

Thanks for reporting this. I can reproduce this problem on a test installation, and I’ve forwarded this information to our developers. I don’t have a solution to give you at the moment unfortunately.

Best regards,
Rikard

Hi,

I understand that, but it’s working without the plugin, right? If we should have to be accountable for the thousands of plugins which are available in the WordPress eco system, then it wouldn’t be possible to develop a WordPress theme, since testing would take forever. Also, why would you need a minify plugin, when there is functionality for that in the theme, and in caching plugins?

Best regards,
Rikard

Hi,

Great, I’m glad that you found a solution, and thanks for sharing it. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hey Marisvolta,

Please try disabling file compression under Enfold->Performance. The SG Optimiser plugin is likely causing this problem to happen on your site.

Best regards,
Rikard

Hey Octavio,

Please post a link to where we can see the elements in question.

Best regards,
Rikard

Hey rucifa,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi,

Great, I’m glad that Ismael could help you out, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi Uli,

Thanks for the update, I’m not sure what you did wrong to be honest with you. If this problem should happen again, then please try toggling the file compression options as well, under Enfold->Performance.

Best regards,
Rikard

Hi,

Thanks for the update. The icon font seems to be loading from a different domain than you actual site, and is being blocked by the browser. Please see private. Please try loading the font from your actual site server, or try reaching out to your hosting provider, to see if they can provide you with headers to allow the icon font to be loaded.

Best regards,
Rikard

Hi,

Thanks for that. What happens if you deactivate all plugins? Also please try activating the parent theme, to see if that changes anything.

Best regards,
Rikard

Hey namgyal,

Thanks for the login details. The error message seems to only display when logged out, not when logged in, and that would indicate a caching problem. Could you try clear the cache from your caching plugin, or leave it deactivated, to see if that helps please?

Best regards,
Rikard