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  • #1319665

    Hello, I have some problems with pics don’t loaded.

    I have some pics for my front pages.
    But they don’t loaded when open my sites.

    I tried to disabled all plugins, but it still the same.

    Here is some information I can offer for you.
    WordPress ver:5.8
    Enfold ver:4.8.6.2

    There is something weird.
    When I login into my admin page then back to my front pages, all pictures back again.
    But if I open by other browser or devices, the pictures still not loaded.
    Please help!

    #1319770

    Hey rucifa,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #1319852

    Hi Rikard
    Here is the account name and password in private content.
    Please check

    #1320038

    Hi,

    Thanks for that. I get the same problem as I wrote in your other thread:

    很抱歉,你不被允許繼續
    Your request looks suspiciously similar to automated requests from spam posting software or it has been denied by a security policy configured by the website administrator.

    If you believe you should be able to perform this request, please let us know.

    RID: VVNJTFUTLGUKRGHX82WQOMEA

    Please let us know which countries are allowed to access your site.

    Best regards,
    Rikard

    #1320215

    Hi, Rikard
    I disabled the security plugin.
    Please check again, thank you

    #1320341

    Hi,

    Thanks for that. I see the same thing on my end, your site works as it should when logged in to WordPress, but not when logged out. This is likely a caching problem, please try clearing the cache from your caching plugin, or disable it, to see if that changes anything. Also please check your site in private or incognito browser windows after clear the cache or deactivating the plugin.

    Best regards,
    Rikard

    #1320877

    Hi, Rikard
    I tried to disabling all plugins and nothing changed.
    Even clean the cache before disable the plugins then logged out, the problem still there.

    #1320980

    Hi,

    Thanks for the update. I see that you have disabled the caching plugin, but the resources on your site are still loading from its directory. Please see example in private. Please try reaching out to the plugin developers for advice on how to properly clear the cache from the plugin.

    Best regards,
    Rikard

    #1321010

    Hi, I manually deleted all cache data.
    It looks like even login and no pictures shown.
    Please check, thank you.

    #1321147

    Hi,

    Thanks for the update. Your site is not loading any styles at all now, please see screenshot in private. I’m not sure why that is, but I highly doubt that it’s a theme problem, as we haven’t had any other reports from users having this problem, and I can’t reproduce it on a test site. Could you try reaching out to the developers of the caching plugin, to see if they can help you out further with this problem please?

    Best regards,
    Rikard

    #1321289

    Hi, Rikard
    I’m waiting for the answer from the cache plugin developer.
    If any news, I’ll reply here once again.

    #1321438

    Hi,

    Thanks for the update, we’ll keep this thread open for you.

    Best regards,
    Rikard

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