Page 614 – Support | Kriesi.at – Premium WordPress Themes

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September 13, 2021 at 9:23 am in reply to: Issues with Enfold mobile menu and accordions #1320665

Rikard
Keymaster

Hi,

Thanks for the update.

Burger menu; if you select the option to open sub menus on click, then you will get an option to create clones of the main menu items into the sub menu, maybe that would be an option for you?

Testimonials; I wasn’t aware that you had created your site with WP Bakery. We can’t provide support for third party layout builders unfortunately, please try reaching out to the developers of that plugin, to see if they can spot the problem for you.

Best regards,
Rikard

September 13, 2021 at 9:17 am in reply to: Chrome (Mac): caption at the top of big image instead of being in the center #1320663

Rikard
Keymaster

Hi,

Great, I’m glad that we could help, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

September 13, 2021 at 9:14 am in reply to: How to import a specific page from a demo, not the whole thing? #1320662

Rikard
Keymaster

Hi Sirpa,

Thanks for sharing your sites, and for using Enfold :-)

I’m not sure if we can add those to the reference page, but you can always share your sites in the Enfold showcase thread: https://kriesi.at/support/topic/enfold-showcase/

Best regards,
Rikard

September 13, 2021 at 7:17 am in reply to: Hot spot links no longer working with update to latest version #1320635

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution, and thanks for the updates. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

September 13, 2021 at 7:16 am in reply to: fontsize blogpost titles on blog overview page and single post page #1320634
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
.blog h3.slide-entry-title {
    font-size: 26px !important;
}

.single-post h1.post-title {
    font-size: 30px !important;
}
```
Best regards,
Rikard
September 13, 2021 at 7:08 am in reply to: Warning: Creating default object from empty value in /homepages/wp-content/theme #1320633

Rikard
Keymaster

Hi,

Thanks for the clarification. Do you have WordPress debug mode enabled? If so, then please try turning it off: https://wordpress.org/support/article/debugging-in-wordpress/. We can check it for you, if you share FTP login details with us in private.

Best regards,
Rikard

September 13, 2021 at 7:03 am in reply to: Arrangement of the parts #1320632

Rikard
Keymaster

Hi Yossi,

Thanks for the update. I activated debug mode on your site, and I’m seeing the same problem on my test installation. It seems to be working as it should when the 1/5 elements are empty though, but I’m not sure exactly why unfortunately. I’ve asked the rest of the team for help, let’s hope they can see what the problem is on your site. Please reply to this thread, so that it gets added back to our support queue.

Best regards,
Rikard

September 13, 2021 at 5:58 am in reply to: Site is broken after theme is installed #1320627

Rikard
Keymaster

Hi Christy,

I tried editing one of your pages, and I’m seeing 503 errors on a few resources, like the one in private. Could you share server log files with us? Also please try reaching out to your hosting provider, to see if they know why the server is responding with that error message.

Best regards,
Rikard

September 13, 2021 at 5:53 am in reply to: WP Rocket 3.9.2 – Full Width Easy Slider not working #1320626

Rikard
Keymaster

Hi,

Thanks for the update. I tried activating WP Rocket, and I’m seeing the same behaviour on my end using Chrome on Android. I’m not 100% sure what is going wrong here, but it might be another plugin, or a setting in WP Rocket. Could you try to deactivate all other plugins, except WooCommerce, to see what happens then? Also please try reaching out to WP Rocket support, to see if they can spot the problem.

Best regards,
Rikard

September 13, 2021 at 5:05 am in reply to: With which module can I realise this author slider? #1320623

Rikard
Keymaster

Hi,

Thanks for the update. I’m not sure if that would be possible, but send us a link to where we can see the actual slider, and we’ll try to find a solution for you.

Best regards,
Rikard

September 13, 2021 at 5:00 am in reply to: Easy Slider – Embedded Youtube Video Unavailable #1320621

Rikard
Keymaster

Hey ChristineGerman,

Thanks for the login details. Could you try updating the theme to the latest version (4.8.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

September 12, 2021 at 6:57 am in reply to: responsive table settings #1320560

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

September 12, 2021 at 6:56 am in reply to: Responsive Burger Menu settings #1320559

Rikard
Keymaster

Hi Sabine,

Thanks for the update. So you mean that you want to target the second level links in the mobile menu?

Best regards,
Rikard

September 12, 2021 at 6:29 am in reply to: Probleme mit Website #1320557

Rikard
Keymaster

Hi Roman,

Sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.8.6.2) to see if that helps please? The update to 4.8.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

September 12, 2021 at 6:26 am in reply to: New update install – warnings and issues #1320556

Rikard
Keymaster

Hi,

Thanks for that. First off, could you try updating the theme to the latest version (4.8.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please try deactivate all plugins, to see if that makes any difference. If deactivating plugins doesn’t change anything, then please try downgrading your PHP version, to 7.4 for example.

Best regards,
Rikard

September 12, 2021 at 6:15 am in reply to: Sidebar Issue – Can't seem to get sidebar to work on page. #1320555

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

September 12, 2021 at 5:48 am in reply to: Menu import looks is different #1320554

Rikard
Keymaster

Hi,

Could you post links to where we can see the problems you are having please?

Best regards,
Rikard

September 12, 2021 at 5:45 am in reply to: Media elements disappear on translated pages #1320553

Rikard
Keymaster

Hi,

Are you using the SG Optimiser on your site? If so, then please try turning off file compression under Enfold->Performance.

Best regards,
Rikard

September 12, 2021 at 5:31 am in reply to: update Enfold 4.8.6.2 #1320552

Rikard
Keymaster

Hi Matti,

Thanks for that, login details are working now. I’m not sure how to reproduce the problem you are having though, could you try to explain that a bit further please? If you could share the server log files with us, then that would be helpful as well.

Best regards,
Rikard

September 12, 2021 at 5:25 am in reply to: Different views in logged-in and logged-out condition #1320551

Rikard
Keymaster

Hi,

Thanks for the update. I’m getting an error message on the login link:

Fehler: Der Link zum Zurücksetzen des Passwortes ist abgelaufen. Bitte fordere unten einen neuen Link an.

Could you create the password manually for us please?

Best regards,
Rikard

September 12, 2021 at 5:22 am in reply to: Background images content section disappeared/not displayed after update #1320550

Rikard
Keymaster

Hi,

I activated file compression in the theme, and your background images are showing fine after that. Please review your site.

Best regards,
Rikard

September 11, 2021 at 1:35 pm in reply to: Enfold update – Testimonial slider background color not correct #1320523
Rikard
Keymaster
Hi James,

Thanks for the update. That image seems to be a theme problem, I’ve added this filter in your functions.php file, and it works after that:
```
/**
 * Filter to skip css file generation.
 * You can add logic to skip for certain pages/posts only.
 * 
 * @since 4.8.6.1
 * @param boolean $create
 * @return boolean					true | false or anything else to skip generation of css file
 */
function custom_avf_post_css_create_file( $create )
{
	return false;
}

add_filter( 'avf_post_css_create_file', 'custom_avf_post_css_create_file', 10, 1 );
```
We introduced a new file structure with version 4.8.4, and the new folder might not be read/writeable on your server. If you want us to check that out further for you, then please include FTP login details in private as well.

Best regards,
Rikard
September 11, 2021 at 12:29 pm in reply to: How to import a specific page from a demo, not the whole thing? #1320517

Rikard
Keymaster

Hi Sirpa,

We can’t give you a finished solution for the custom share element unfortunately, but if you inspect the element in your browser, you should be able to figure out how it was make.

Best regards,
Rikard

September 11, 2021 at 12:14 pm in reply to: Errors with update #1320514

Rikard
Keymaster

Hi Jobcosupply,

Please try to install and configure this plugin, to see if the update shows up after that: https://envato.com/market-plugin/

Best regards,
Rikard

September 11, 2021 at 12:08 pm in reply to: Result First in search results #1320511

Rikard
Keymaster

Hi,

Thanks for that. We would need FTP access as well, in order to help you out.

Best regards,
Rikard

September 11, 2021 at 12:05 pm in reply to: Already configured Contact form 7 integration with Enfold Newsletter and Contact #1320510

Rikard
Keymaster

Hey tauqer30,

I’m not sure I understand your question, could you try explaining your problem a bit further please?

Best regards,
Rikard

September 11, 2021 at 12:02 pm in reply to: fontsize blogpost titles on blog overview page and single post page #1320509

Rikard
Keymaster

Hi Alexander,

Could you post a link to your actual site, so that we can have a closer look please?

Best regards,
Rikard

September 11, 2021 at 12:00 pm in reply to: Enfold Mobile Menu Blank – no text #1320508

Rikard
Keymaster

Hi bjoern_pfoster,

Could you try updating the theme to the latest version (4.8.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. After that, then you can set the jQuery version to the default WordPress version in the jQuery migrate plugin.

Best regards,
Rikard

September 11, 2021 at 11:56 am in reply to: Something is deleting my Enfold files; anyone else seeing files just vanishing? #1320507

Rikard
Keymaster

Hey missouriartscouncil,

We haven’t had any reports from users having the same problem, so it’s likely local to your site/server. I’m not sure if there is anything we can do to help you out though?

Best regards,
Rikard

September 11, 2021 at 11:52 am in reply to: Chrome (Mac): caption at the top of big image instead of being in the center #1320503
Rikard
Keymaster
Hey zizibe1,

Please try the following in Quick CSS under Enfold->General Styling:
```
.avia-chrome .home ul.avia-slideshow-inner .slideshow_align_caption {
  padding-top: 25%;
}
```
Best regards,
Rikard
Author

Posts

Viewing 30 posts - 18,391 through 18,420 (of 93,423 total)

← 1 2 3 … 613 614 615 … 3,113 3,114 3,115 →