Page 597 – Support | Kriesi.at – Premium WordPress Themes

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October 12, 2021 at 5:49 am in reply to: missing text in colorpicker #1324480

Rikard
Keymaster

Hi Rob,

I can’t reproduce this problem on a test installation, which version of the theme are you running? You could also try using an incognito or private browser window, to see if that changes anything.

Best regards,
Rikard

October 12, 2021 at 5:45 am in reply to: On Layer Slider : Image layer is not showing #1324479

Rikard
Keymaster

Hey AaronCook1,

Which image layer is not showing exactly? If you need further help, then please include admin WordPress login details in private, so that we can have a closer look.

Best regards,
Rikard

October 12, 2021 at 5:40 am in reply to: Just bought = not working #1324478

Rikard
Keymaster

Hey Joanna,

Those error messaged don’t seem to be generated by the theme, does the same thing happen if you activate a default WordPress theme? If you need further help, then please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

October 12, 2021 at 5:38 am in reply to: Social media Icons in Header on Mobile view #1324477
Rikard
Keymaster
Hey maryenvato,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.responsive #top #header .social_bookmarks {
    display: block;
}
}
```
Best regards,
Rikard
October 12, 2021 at 5:35 am in reply to: Preview Page with different content #1324476

Rikard
Keymaster

Hi,

Thanks for the update. Where can we view the test page you created? If you are going to copy shortcodes between pages, then I would advice that you copy the shortcodes from the window below the Layout Builder, and paste them in the same place in the new page. The Layout Builder is not compatible with the WordPress block editor, so that might be where the problem starts.

Best regards,
Rikard

October 12, 2021 at 5:26 am in reply to: No Easy Slider Nav in Mobile #1324475

Rikard
Keymaster

Hi,

Thanks for the update. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

October 12, 2021 at 5:21 am in reply to: Logo mobile Ansicht #1324474
Rikard
Keymaster
Hey Andreas,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.logo img, .logo svg {
    max-width: 50%;
}
}
```
Best regards,
Rikard
October 12, 2021 at 5:14 am in reply to: Enfold Mobile Version – alle Seiten rechts abgeschnitten #1324473

Rikard
Keymaster

Hi,

Thanks for that, the login details are not working though. Please check and verify.

Best regards,
Rikard

October 12, 2021 at 5:08 am in reply to: Slide show text displayed incorrectly #1324472

Rikard
Keymaster

Hi,

Great, I’m glad to hear that it’s working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

October 12, 2021 at 5:07 am in reply to: Padding on sides of header #1324471
Rikard
Keymaster
Hey langpj,

Please try the following in Quick CSS under Enfold->General Styling:
```
.html_header_top #top .av_header_stretch .container {
    width: 100%;
}
```
Best regards,
Rikard
October 12, 2021 at 4:49 am in reply to: theme is not active #1324469

Rikard
Keymaster

Hey farzad-mokhtari,

Please refer to this guide: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

October 12, 2021 at 4:48 am in reply to: What plugin to use for email before download #1324468

Rikard
Keymaster

Hey sensiblekaren,

I’m not aware of any plugins like that unfortunately, did you try searching for one?

Best regards,
Rikard

October 12, 2021 at 4:46 am in reply to: Post Content Slider #1324466

Rikard
Keymaster

Hey laptophobo,

Did you try the Content Slider? It gives you a bit more freedom to create the content yourself. You might be able to achieve something similar using the Post Slider as well, but then you would likely need custom CSS. If you need help with CSS, then please post a link to where we can see the result you are getting.

Best regards,
Rikard

October 11, 2021 at 1:31 pm in reply to: Slide show text displayed incorrectly #1324418
Rikard
Keymaster
Hey Martin,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.html_header_transparency #top .avia-builder-el-0 .slideshow_caption {
    padding-top: 50px !important;
}
}
```
Best regards,
Rikard
October 11, 2021 at 1:16 pm in reply to: Enfold Mobile Version – alle Seiten rechts abgeschnitten #1324415

Rikard
Keymaster

Hi,

I can see the problem now on my end too. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

October 11, 2021 at 1:07 pm in reply to: Design crashes in Enfold #1324413

Rikard
Keymaster

Hi,

Thanks for the update. We would need a sure way of reproducing the error in order to help you out. If it works as it should in private or incognito browser windows, then it’s likely due to local caching though.

Best regards,
Rikard

October 11, 2021 at 1:00 pm in reply to: menu anchors and menu pages working in 1 menu #1324409

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

October 11, 2021 at 11:34 am in reply to: Https:// problem #1324393

Rikard
Keymaster

Hi,

Thanks for that, the login details are not working though. Please check and verify.

Best regards,
Rikard

October 11, 2021 at 11:22 am in reply to: Token Fehler 403, invalid-token #1324392

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

October 11, 2021 at 11:13 am in reply to: Question about WP media-elements and Enfold #1324390

Rikard
Keymaster

Hi Rob,

Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

October 11, 2021 at 11:12 am in reply to: socket footer has disappeared after recent update #1324389

Rikard
Keymaster

Hi bkatzdesign,

If your custom code is working as it should on the staging site, then it should be fine to update it on your production site as well.

Best regards,
Rikard

October 11, 2021 at 11:10 am in reply to: WooCommerce VAT not showing for UK address? #1324388

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out, and thanks for the feedback. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 11, 2021 at 11:09 am in reply to: Mobile Not Looking Right #1324387

Rikard
Keymaster

Hi Justine,

I can’t reproduce the problem on your contact page on my end, could you try loading the page in an incognito or private browser window to see if that helps please? If not, then please let us know in which browser and device you are seeing this problem.

Best regards,
Rikard

October 11, 2021 at 11:05 am in reply to: Embed page title in ALB Special Heading #1324386

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

October 11, 2021 at 4:55 am in reply to: Beim verwenden des "enfold Zahlen Captcha" wird Datenschutzerklärung umgangen #1324353

Rikard
Keymaster

Hi Michael,

Thanks for the update. We’ll look into it further.

Best regards,
Rikard

October 11, 2021 at 4:53 am in reply to: Theme Version Upgrade from 3.5.2 #1324352

Rikard
Keymaster

Hi,

Thanks for that. Does the same thing happen if you activate a default WordPress theme? I can’t see anything in your error logs which would suggest that this problem comes from the theme. And if this was a general problem with the theme, then all users would experience it. That is not the case, so the likely cause of this would be something which is local to your site.

Best regards,
Rikard

October 11, 2021 at 4:25 am in reply to: Contact form Send mail #1324346

Rikard
Keymaster

Hi,

Thanks for the clarification. Did you try out the suggestions listed here? https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

Best regards,
Rikard

October 11, 2021 at 4:23 am in reply to: socket footer has disappeared after recent update #1324345

Rikard
Keymaster

Hi bkatzdesign,

I’ve added the code for you, please review your site.

Best regards,
Rikard

October 10, 2021 at 5:36 am in reply to: Theme Version Upgrade from 3.5.2 #1324264

Rikard
Keymaster

Hi,

Thanks for that. Most of the error messages seems to be coming from plugins, or WordPress itself. What happens if you deactivate all plugins?

Best regards,
Rikard

October 10, 2021 at 5:33 am in reply to: Regarding a Critical Error Showing in page #1324263

Rikard
Keymaster

Hi,

Thanks for that. First off, could you try updating the theme to the latest version (4.8.6.5) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Also please try upgrading your PHP version to 7.4 or higher. If that doesn’t help, then please enable debug mode: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode, so that we can move all content of the problem page to a test page. We can enable debug mode for you, if you give us permission to do so.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 17,881 through 17,910 (of 93,420 total)

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