Hi,

Thanks for the update. We’ve had other users report this same problem, and it looks like they are all running the Email before download plugin, so that is the likely culprit in this case. We’ll keep this thread open in case you should need any further help on the topic.

Best regards,
Rikard

Hi,

Thanks for that. This problem is likely caused by the Email before download plugin, please refer to this: https://wordpress.org/support/topic/site-crashes-breaking/, and this: https://kriesi.at/support/topic/enfold-theme-reset/. Could you try rolling back the plugin to version 6.6 to see if that helps please?

Best regards,
Rikard

Hey Andreas,

Could you try updating the theme to the latest version (4.8.7.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please post admin WordPress login details in private.

Best regards,
Rikard

Hi,

Great, I’m glad that Nikko could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hi cvanberkel,

Are we allowed to temporarily disable plugins on your test site for debugging purposes?

Best regards,
Rikard

Hi Stefan,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi,

Great, I’m glad that you got things working again. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hi,

You have this in your child theme style.css file:

@media only screen and (max-width: 767px) {
#top .avia-font-entypo-fontello, body .avia-font-entypo-fontello, html body [data-av_iconfont='entypo-fontello']:before {
    color: white;
}
}

Please remove it, or change the colour to something which is not white.

Best regards,
Rikard

Hi Corne,

Thanks for the update. So you are saying that when updating the last two plugins, the site broke? And you are having the same problems on the test site, as you initially reported? I see that you are currently running an older version of the theme, which would mean that the latest theme update is likely not responsible for this?

Best regards,
Rikard

Hi,

Great, I’m glad that we could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hi,

Thanks for the update. Did you read this part of the post Mike linked to?

Make sure that you save the theme options after editing the file, so that the stylesheets will regenerate.

I did that for you, and the fix is applying on your site now.

Best regards,
Rikard

Hi,

Sorry about that. I should have posted in this thread as well, since we have a temporary fix for the problem: https://kriesi.at/support/topic/extra-padding-in-grid-row-cells-after-updating-to-4-8-7-please-read-this-first/

Best regards,
Rikard

Hi Jeffrey,

Please use your purchase key to register on the support forum, it should be included in the receipt which you received from Envato/Themeforest. You should also be able to find it in your Themeforest account: https://support.inspirythemes.com/knowledgebase/how-to-get-themeforest-item-purchase-code/

Best regards,
Rikard

Hi annameis,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi Jörg,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please let us know where we can see and reproduce the problems on your actual site.

Best regards,
Rikard