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Viewing 30 posts - 17,101 through 17,130 (of 93,423 total)
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  • November 18, 2021 at 10:30 am in reply to: 2 column rows for mobile view #1329463
    Rikard

    Hey laptophobo,

    Which section are you looking to make this change to?

    Best regards,
    Rikard

    November 18, 2021 at 10:14 am in reply to: Youtube #1329458
    Rikard

    Hi,

    Could you post a link to where we can see this problem please?

    Best regards,
    Rikard

    November 18, 2021 at 10:12 am in reply to: Fullwidth sub menu is not displayed centered #1329457
    Rikard

    Hi Franz,

    This CSS seems to be causing that to happen:

    .container {
    display: flex!important;
    flex-direction: row;
    justify-content: space-between;
    flex-wrap: wrap;
}

    It doesn’t seem to be coming from the theme. Maybe it’s added under Appearance->Customiser?

    Best regards,
    Rikard

    November 18, 2021 at 6:57 am in reply to: Advanced Layout Builder not loading #1329445
    Rikard

    Hey web4698,

    I can’t load your site, there’s only a Sucuri screen saying that my IP is blocked. I tried using a VPN service as well, but with the same results.

    Best regards,
    Rikard

    November 18, 2021 at 6:51 am in reply to: YouTube Videos Not Playing with latest Enfold release 4.8.7.1 and WordPress 5.8. #1329444
    Rikard

    Hi Roger,

    Great, I’m glad that you found a solution for your problem, and thanks for sharing it. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

    November 18, 2021 at 6:43 am in reply to: Problem with Slider not loading on page until scrolling on mobile #1329443
    Rikard

    Hi Mike,

    I see the same thing on my end as well unfortunately. It looks like your resources are cached and minified by a plugin, could you try clearing or temporarily deactivating that, to see if that changes anything please? If not, then please post admin WordPress login details in private, so that we can have a closer look.

    Best regards,
    Rikard

    November 18, 2021 at 6:33 am in reply to: Unable to Post Topics on Support Forum #1329442
    Rikard

    Hi,

    Thanks for the update. I think following up with Envato would be a good idea, since they should be in a better place to help you out with this problem.

    And as I mentioned before; if you should have any problems with your site, then simply post them here.

    Best regards,
    Rikard

    November 18, 2021 at 6:28 am in reply to: Undefined array key "footer_option" and "footer_behavior" #1329441
    Rikard

    Hey dhuet,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    November 18, 2021 at 6:27 am in reply to: Need a little CSS Help #1329440
    Rikard

    Hi,

    Great, I’m glad that Mike could help you out :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    November 18, 2021 at 6:26 am in reply to: Mobile Landscape not Responsive and WhiteSpace Hide on Desktop not Working #1329439
    Rikard

    Hi,

    Thanks for the update. So let’s focus on the mobile landscape problem in this thread then. I still see the content being covered by the header on tablet screen sizes when the child theme is active, but I can’t see any problems when the parent is active. Could you let us know exactly what you need help with here? If you have screenshots highlighting the problem, then please share them with us.

    Best regards,
    Rikard

    November 18, 2021 at 6:15 am in reply to: Problems after theme upload #1329437
    Rikard

    Hi,

    Thanks for that. I can’t see any of the problems in your screenshots on the actual staging site though, please see screenshot in private. The images look the same on the page I linked to in private on my end as well, and I can’t see any problems with the buttons or social media links either. Did you manage to find a solution for your problems?

    Best regards,
    Rikard

    November 18, 2021 at 6:04 am in reply to: Test/Adjust for mobile devices #1329433
    Rikard

    Hey Kraig,

    Could you try updating the theme to the latest version (4.8.7.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please post admin WordPress login details in private, so that we can have a closer look.

    If you want to check your site on different devices, then you can do that under Appearance->Customise. In the left sidebar, you will see 3 device icons at the bottom. You can also use your regular browser on the front end, right click anywhere on the page and select Inspect. In the inspector you will find options to view mobile and tablet layouts.

    Best regards,
    Rikard

    November 18, 2021 at 5:56 am in reply to: Grid Row Background Image Missing #1329431
    Rikard

    Hi,

    Thanks for that. I see the problem if I change the background image on the first link, but the background image works on the second link though. I’m not sure exactly what is causing that to happen, but it might be due to caching. Does it make any difference if you deactivate the SG Optimiser plugin?

    Best regards,
    Rikard

    November 18, 2021 at 5:47 am in reply to: Footer & Socket Missing #1329429
    Rikard

    Hi,

    Great, I’m glad to hear that you got it working. The structure of header.php was changed in a recent update, that is why the child theme file had to be updated as well.

    Best regards,
    Rikard

    November 18, 2021 at 5:44 am in reply to: icons/images in the avia layout builder are missing #1329428
    Rikard

    Hey CPM_usa,

    Thanks for the login details. The 2FA is stopping the login though, could you share that in private as well please?

    Best regards,
    Rikard

    November 17, 2021 at 3:26 pm in reply to: contact form #1329356
    Rikard

    Hi,

    Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    November 17, 2021 at 1:26 pm in reply to: Home page broken #1329345
    Rikard

    Hi,

    Thanks for the update, deactivating plugins had no effect unfortunately. I can see the error message on my end as well, I’m asking you for server error logs. If you don’t know where to get them, then please try reaching out to your hosting provider. They should be able to direct you to where you can find them.

    Best regards,
    Rikard

    November 17, 2021 at 1:21 pm in reply to: When do we see Global Elements as an option? #1329342
    Rikard

    Hi,

    Thanks for sharing and helping out @guenni007 :-)

    Best regards,
    Rikard

    November 17, 2021 at 10:08 am in reply to: When do we see Global Elements as an option? #1329328
    Rikard

    Hi,

    That exact feature is not available, but you can get around it by copying the shortcodes you want in your custom element, then add all the shortcodes to a custom text block element for example. You need to enable debug mode in order to see the layout builder shortcodes: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode” rel=”noopener” target=”_blank”>https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

    Best regards,
    Rikard

    November 17, 2021 at 9:35 am in reply to: When do we see Global Elements as an option? #1329325
    Rikard

    Hey BenjaminSpeedtsberg,

    I’m not sure exactly what you mean by that, maybe you are referring to a feature like this? https://kriesi.at/documentation/enfold/custom-element-templates/

    Best regards,
    Rikard

    November 17, 2021 at 9:32 am in reply to: Burger Menu not opening #1329324
    Rikard

    Hi,

    Thanks for the update.

    1. Yes, but you can upload the new files to a temporary folder first, like enfold_new for example. Once the files are uploaded, then you can test the new version by activating it in WordPress. If it works with your child theme, then you can delete the old folder, and rename the new folder to only enfold.

    2. No, unless you run into any problems with the files you are overriding.

    Best regards,
    Rikard

    November 17, 2021 at 9:29 am in reply to: Full width submenu horizontal scroll #1329323
    Rikard

    Hi,

    Thanks for the update. That is not the correct place, please try it under Enfold->General Styling->Quick CSS instead.

    Best regards,
    Rikard

    November 17, 2021 at 8:56 am in reply to: Home page broken #1329322
    Rikard

    Hi,

    Thanks for the update, I see the same thing on my end as well unfortunately. Could you share server error logs with us please? Also, are we allowed to temporarily disable plugins on your site for debugging purposes?

    Best regards,
    Rikard

    November 17, 2021 at 8:49 am in reply to: Grid Row Background Image Missing #1329319
    Rikard

    Hey smiley789654123,

    Thanks for the login details. I’m not sure exactly how to reproduce the problem you are having, could you try to explain the steps a bit further please? Also, are we allowed to edit the post you linked to?

    Best regards,
    Rikard

    November 17, 2021 at 8:46 am in reply to: Footer & Socket Missing #1329318
    Rikard

    Hi,

    Thanks for that. I see that you are overriding header.php in your child theme, could you try replacing that file with the parent theme file, then add your customisations back in after that please?

    Best regards,
    Rikard

    November 17, 2021 at 8:11 am in reply to: Burger Menu not opening #1329315
    Rikard

    Hi Tobias,

    You are not supposed to update your child theme, since it’s only there to override the parent theme. The only time you need to update files in a child theme is that if the structure of the parent theme files have changed, or if you need to change the code which is added or overriding default theme functionality.

    You can download an empty child theme here, if you should need it: https://kriesi.at/documentation/enfold/child-theme/

    Best regards,
    Rikard

    November 17, 2021 at 8:06 am in reply to: Problems after theme upload #1329314
    Rikard

    Hi Bruno,

    Thanks for the update, we’ll keep this thread open for you.

    Best regards,
    Rikard

    November 17, 2021 at 8:04 am in reply to: icons/images in the avia layout builder are missing #1329313
    Rikard

    Hi CPM_usa,

    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

    November 17, 2021 at 8:01 am in reply to: Vimeo issue #1329311
    Rikard

    Hi,

    Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

    November 17, 2021 at 8:00 am in reply to: Mobile Landscape not Responsive and WhiteSpace Hide on Desktop not Working #1329310
    Rikard

    Hi Havi,

    If you look at my screenshots again, you will see that the separator works as it should. The padding is coming from the main element, which is created since you are adding the whitespace/hr element. If you remove it, then the main element will not be created.

    I created a test page to check the header behaviour, and the problem is there when the child is active, but not when the parent theme is active. You can try it out yourself if you like. If you are only adding tracking code to the header, then please remove header.php, and we’ll give you a function which will add it to the header instead.

    Footer mobile landscape; please post screenshots of the problem, along with instructions on how to reproduce it, and what you would like to change.

    In the future, please try sticking to one problem at a time, or create separate threads for each problem.

    Best regards,
    Rikard

  • Author
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Viewing 30 posts - 17,101 through 17,130 (of 93,423 total)
1 2 3 … 570 571 572 … 3,113 3,114 3,115