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  • #1329262

    Noticed today (after updates yesterday) that our footer and socket have disappeared.

    #1329279

    Hey smiley789654123,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1329293
    This reply has been marked as private.
    #1329318

    Hi,

    Thanks for that. I see that you are overriding header.php in your child theme, could you try replacing that file with the parent theme file, then add your customisations back in after that please?

    Best regards,
    Rikard

    #1329378

    Yes, that worked. Thank you!

    #1329429

    Hi,

    Great, I’m glad to hear that you got it working. The structure of header.php was changed in a recent update, that is why the child theme file had to be updated as well.

    Best regards,
    Rikard

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