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  • #1327526

    Hi. By updating the theme, the customization of the images is lost (they become round) and the buttons return, I think, as default, without the customizations made with the css.

    Right home page, before the last update
    HP-ITA-VER-GOOD-BEFORE-UPLOAD

    Home page with errors, after updating Ebfold
    HP-ITA-VER-NO-GOOD-AFTER-UPLOAD

    page with right customization (before Enfold update)
    PAGE-GOOD-BEFORE-UPLOAD

    page with lost personalization (after Enfold update)
    PAGE-NO-GOOD-AFTER-UPLOAD

    Even with the previous update I had some problems, solved thanks to your support. I had backed up and restored it, so now there are customizations

    https://trikego.com/it/

    and I’m using the previous version, 4.8.7. Kind regards. Bruno

    log in privately

    #1327583

    Hey Bruno,

    Thanks for the screenshots and login details. We would have to inspect the elements in order to tell you what is going wrong, do you have a staging site which you can update first maybe?

    Best regards,
    Rikard

    #1327656

    I noticed the same thing after I updated to the latest version of Enfold… elements which before were just a mild radius turned into circles and text is now outside of them. I don’t use that effect too much on my site but following this thread to see if it ends up being an Enfold bug or something with this site. If it’s the latter I will open my own ticket. Thanks

    #1327719

    Hi goldengate415,

    If you could open your own thread then that would be appreciated, also make sure to include a link to where we can see the actual problem on your site.

    Best regards,
    Rikard

    #1329265

    Hi Rikard. I use SiteGorund. I have never used their staging service. I will investigate and update you. Soon

    #1329314

    Hi Bruno,

    Thanks for the update, we’ll keep this thread open for you.

    Best regards,
    Rikard

    #1329386

    Hi Rikard. Staging site in Private Content. Thank for your support :)

    #1329437

    Hi,

    Thanks for that. I can’t see any of the problems in your screenshots on the actual staging site though, please see screenshot in private. The images look the same on the page I linked to in private on my end as well, and I can’t see any problems with the buttons or social media links either. Did you manage to find a solution for your problems?

    Best regards,
    Rikard

    #1329510

    Hi Rikard. I don’t understand: the online site is on SiteGround
    https://trikego.com/

    and when I update Enfold from 4.8.7 to 4.8.7.1 (I just did it and immediately restored copy of restore) it happens that the image customizations are lost

    1

    and buttons

    2

    ONLY IN THE ENGLISH VERSION (the second language).

    While on the site staging, I see that you have updated to 4.8.7.1 and those problems are not found: I go crazy !!! What can it depend on?

    • This reply was modified 2 years, 4 months ago by Bruno. Reason: images
    #1329582

    Hi,

    Thanks for the update. I’m not sure if I’m comfortable experimenting with your site in that way, if you are away. Maybe we can wait with updating your live site until you are back at work?

    Best regards,
    Rikard

    #1330174

    Hi Rikard. I am there, from now on for the next 4 hours. If you prefer, you can propose the day and a time slot. Thanks Rikard

    #1330190

    Hi Rikard. I just updated the theme to version 4.8.7.1 and the problems that happened to the pages in the English version, are not encountered ^ __ ^

    Only an anomaly happens in some pages of the English version only (second language, Italian is the first language). I will report it in a new topic. Best regards. Bruno

    #1330234

    Hi Bruno,

    Thanks for the update. Should we close this thread for now then?

    Best regards,
    Rikard

    #1330364

    Yes Rikard, this topic can be closed. Thanks a lot. Best regards. Bruno

    #1330397

    Hi,

    Great, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

Viewing 15 posts - 1 through 15 (of 15 total)
  • The topic ‘Problems after theme upload’ is closed to new replies.