Hey Annie,

If you don’t have access to the Themeforest account which was used to purchase your theme license, then you would likely be better off purchasing a new license.

Once you have access to the theme files, then the update to 4.8.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

Great, I’m glad that you got things working as they should. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hi Christopher,

You will need a purchase code to be able to register on the support forum, maybe you can get that from the person who bought the license which you are using? If you don’t have access to the theme files on Themeforest, then you will likely have to purchase a new theme license at some point, since you won’t be able to update the theme otherwise.

Best regards,
Rikard

Hi,

Could you try updating the theme to the latest version (4.8.8.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please include admin WordPress login details in private.

Best regards,
Rikard

Hi Vera,

If you need further help with this, then please post a link to where we can see the actual problem. Also please try to explain a bit further how to reproduce the problem as well.

Best regards,
Rikard

Hi amanda-mdllc,

Please try the following in Quick CSS under Enfold->General Styling:

.av-main-nav .sub-menu li:nth-child(1) {
    margin-left: 0;
}

Best regards,
Rikard

Hey Ingrid,

I’m not sure exactly what you are referring to, but if you want to use elements from the Layout Builder in your sidebar, then please activate debug mode: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. After that then you can copy the shortcode of the element in question into a text widget in your sidebar.

Best regards,
Rikard

Hi,

Thanks for the update. It might not be necessary if you are only seeing a fatal error screen after updating? Could you share server error logs with us first of all?

Best regards,
Rikard

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Thanks for that. Please try this in Quick CSS:

#linkcat-0 li {
    display: unset;
}

Best regards,
Rikard

Hi,

Thanks for that. Please see private for what I see on my end using Chrome. Could you try using an incognito window to see if that helps?

Best regards,
Rikard

Hi,

Thanks for that. The button row displays as it should when logged in (see screenshot in private), but not when logged out. That indicates that caching is the likely problem. Please try clearing all caches that are applying on your site.

Fatal error email; did you get this only once? If so, then it might have been something temporary. I can’t see any error message on either the front or backend of the page you linked to.

Best regards,
Rikard

Hi,

Thanks for the link. Could you try updating the theme to the latest version (4.8.8.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

Hi,

This CSS seems to be causing that to happen:

@media only screen and (max-width: 767px) {
.responsive #top .logo {
    display: flex;
}
}

It looks to be added in your child theme, could you try removing or altering it please?

Best regards,
Rikard

Hi Lauro,

Your theme license is valid for life, but you will need to extend your support period if you need access to the support forum: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
Rikard