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Hi,
We have a client with you theme Enfold, the theme was bought many years ago and people responsible for the website don’t know their logins. They hired us to make changes to the website unfortunately with the last update of WordPress the theme builtin Avia Layout Builder doesn’t work anymore. The website uses Enfold Version: 4.0.7, and need a major update. Can you help me with that? Not sure if it will be a better option to buy again the full version and reinstal the theme?
Hey Annie,
If you don’t have access to the Themeforest account which was used to purchase your theme license, then you would likely be better off purchasing a new license.
Once you have access to the theme files, then the update to 4.8.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
Rikard
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