Page 543 – Support | Kriesi.at – Premium WordPress Themes

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January 20, 2022 at 5:23 am in reply to: PostSlider Meta Data Style #1336290

Rikard
Keymaster

Hi,

Thanks for that. I’m not sure I understand what changes you are looking to make, could you try to explain a bit further, or post a screenshot highlighting your intentions please?

Best regards,
Rikard

January 20, 2022 at 5:19 am in reply to: There has been a critical error on this website. #1336289

Rikard
Keymaster

Hi,

Thanks for that. It’s working as it should when the SeedProd Pro plugin is deactivated, could you try reaching out to their support for further help please?

Best regards,
Rikard

January 20, 2022 at 5:14 am in reply to: problem with Enfold theme Avia builder #1336288

Rikard
Keymaster

Hey Elisa,

Could you try updating the theme to the latest version (4.8.8.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please post admin WordPress login details in private, so that we can have a closer look.

Best regards,
Rikard

January 20, 2022 at 5:02 am in reply to: Hide image file names in Gallery / Portfolio #1336286

Rikard
Keymaster

Hi John,

Great, I’m glad that you got things working, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 20, 2022 at 5:00 am in reply to: Big Problems #1336285

Rikard
Keymaster

Hi,

Thanks for the update. Everything isn’t loaded immediately all the time, but there’s nothing in theme which would purposely delay loading of any elements. I’m not sure I can see anything wrong with the copyright in the footer, could you try to explain that a bit further please?

Best regards,
Rikard

January 20, 2022 at 4:36 am in reply to: Formatting caption #1336284
Rikard
Keymaster
Hi,

Thanks for the update. There’s no way of doing that using presets in the default editor as far as I know, you would have to use classes in your markup for example:
```
<p class="black-18">Black 18 content</p>

<p class="gray-16">Gray 16 content</p>
```
Then add this CSS to Quick CSS:
```
.black-18 {
  font-size: 18px;
  color: #000;
}

.gray-16 {
  font-size: 16px;
  color: #ddd;
}
```
Best regards,
Rikard
January 19, 2022 at 3:44 pm in reply to: Problem with Enfold Installation since month #1336222

Rikard
Keymaster

Hi,

I would recommend that you have a look at Yoast SEO.

Best regards,
Rikard

January 19, 2022 at 2:50 pm in reply to: Problem with Enfold Installation since month #1336208

Rikard
Keymaster

Hi,

Great, I’m glad that you found the culprit. Maybe you could use an alternative to that plugin instead?

Best regards,
Rikard

January 19, 2022 at 2:49 pm in reply to: Enfold #1336207

Rikard
Keymaster

Hi prabir77,

Yes, please download the theme files from your Themeforest account. The download from Themeforest is always the latest version of the theme.

Best regards,
Rikard

January 19, 2022 at 2:45 pm in reply to: Big Problems #1336204

Rikard
Keymaster

Hi,

Thanks for that. You can adjust the 1/1 element which contains the Zweite Kammer text, right now it’s set to a negative margin. Please check you settings in Zeilen Einstellungen->Row Margins.

Best regards,
Rikard

January 19, 2022 at 2:37 pm in reply to: Full Width Easy Slider: Random #1336202

Rikard
Keymaster

Hi samkrieg,

We don’t have a solution for this, and creating it would unfortunately be out of scope of theme support.

Best regards,
Rikard

January 19, 2022 at 2:13 pm in reply to: Problem with Enfold Installation since month #1336195

Rikard
Keymaster

Hi,

Thanks for that. I’m seeing the same problem on my end as well, does it make any difference if you deactivate all plugins?

Best regards,
Rikard

January 19, 2022 at 12:21 pm in reply to: Problem with Enfold Installation since month #1336176

Rikard
Keymaster

Hi Tom,

The login details you posted are not working, please check and verify.

Unbekannte E-Mail-Adresse. Überprüfe sie noch einmal oder versuche es mit deinem Benutzernamen.

Best regards,
Rikard

January 19, 2022 at 12:11 pm in reply to: easyslider doesn't display first image and automatic scrolling is not working #1336170

Rikard
Keymaster

Hi,

Great, I’m glad that we could help, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 19, 2022 at 12:10 pm in reply to: Color Section option (Hide video on Mobile Devices) don't work #1336169

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 19, 2022 at 12:10 pm in reply to: grey flash on page reload in woocommerce shop page #1336168

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 19, 2022 at 11:02 am in reply to: Uncaught Error: Call to undefined function gutenberg_can_edit_post_type() #1336159

Rikard
Keymaster

Hi,

Great, I’m glad to hear that it’s working as it should now. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 19, 2022 at 10:54 am in reply to: grey flash on page reload in woocommerce shop page #1336157

Rikard
Keymaster

Hi,

The first declaration seems to be applying, please see screenshot in private.

Best regards,
Rikard

January 19, 2022 at 10:43 am in reply to: Big Problems #1336156

Rikard
Keymaster

Hi Boni,

I’m not sure I understand the problems you are having, could you share screenshots highlighting them please? If we need to access the backend of your site, then please share login details in private as well.

We don’t have any native German speakers on the moderator team, but we can translate your messages if you wish to write in German.

Best regards,
Rikard

January 19, 2022 at 10:41 am in reply to: easyslider doesn't display first image and automatic scrolling is not working #1336155

Rikard
Keymaster

Hi,

Thanks for the update. I removed it from the menu item in the screenshot in private. I don’t think there is much we can do to fix this, since the problem occurs because of the link. Maybe you could try to use a URL shortener to see if that works better?

Best regards,
Rikard

January 19, 2022 at 6:31 am in reply to: HI transform setting not wokring #1336118

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 19, 2022 at 6:26 am in reply to: "There has been a critical error on this website." #1336117

Rikard
Keymaster

Hey ewenning,

I see a WordPress error message on the page you linked to, and the WordPress login page looks to be protected with a .htaccess user and password. Could you provide us with those details in private as well please?

Best regards,
Rikard

January 19, 2022 at 6:23 am in reply to: ERROR after update to PHP 7.4 #1336116

Rikard
Keymaster

Hi,

Thanks for that. I uploaded a fresh copy of the theme to your site, and that seems to be working. Please review your site.

Best regards,
Rikard

January 19, 2022 at 5:53 am in reply to: HI transform setting not wokring #1336111

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 19, 2022 at 5:16 am in reply to: Move Woocommerce product page elements #1336110

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 19, 2022 at 5:15 am in reply to: Backlinks #1336109

Rikard
Keymaster

Hey William,

Thanks for reaching out to us. We are currently not selling backlinks though.

Best regards,
Rikard

January 19, 2022 at 5:03 am in reply to: Footer Undefined Indes Error #1336108

Rikard
Keymaster

Hey amanda-mdllc,

It looks to be coming from your child theme, could you try to replace header.php in your child theme with the same file from your parent theme please?

Best regards,
Rikard

January 19, 2022 at 4:58 am in reply to: contact form dropdown elements not displaying correctly #1336107
Rikard
Keymaster
Hey satucker,

Please try the following in Quick CSS under Enfold->General Styling:
```
#top select, #top .avia_ajax_form .select, #top .entry-content-wrapper select {
    background-position: 0% 50%;
    padding-left: 25px;
}
```
Best regards,
Rikard
January 19, 2022 at 4:53 am in reply to: Preloader #1336106

Rikard
Keymaster

Hi Jonas,

Thanks for reaching out to us, and for using Enfold :-)

I’m not familiar with the animations you are looking to use unfortunately, where exactly do you need to add the code?

If you want to access the support forum again, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support. Themeforest requires us to check if our customers has valid support licenses, otherwise we would keep the support forum open.

Best regards,
Rikard

January 19, 2022 at 4:42 am in reply to: grey flash on page reload in woocommerce shop page #1336105

Rikard
Keymaster

Hi,

It shouldn’t matter where you place it, it should apply from both places. I can’t see any code in your Quick CSS box though, and the code from style.css seems to be applying when I check it. Are you seeing the same thing on your end?

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 16,261 through 16,290 (of 93,569 total)

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