Hi,

Thanks for the update. The general WordPress backend is loading fine on my end too, but when trying to edit the page in private, then I’m seeing a blank page with the error messages I referred to previously. Is that what you are seeing on your end too? We would need to see server error logs to help you out further. The good people at WPEngine might be able to help you out as well.

Best regards,
Rikard

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hi,

Thanks for that, the new login details are working. Please try to install and configure this plugin: https://envato.com/market-plugin/, to see if the update comes through using that.

Best regards,
Rikard

Hey Raphaela,

You are already registered on the forum. Please try logging in with your email and the password in private.

Best regards,
Rikard

Hi,

Great, I’m glad that we could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hi,

Thanks for that. The footer and socket are displaying as they should on my end, please try checking the site in an incognito or private browser window.

Best regards,
Rikard

Hi,

Great, I’m glad that Nikko could help you out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hi,

It starts on line 41 in functions.php:

if( isset( $avia_config['use_child_theme_functions_only'] ) )
{
	return;
}

Paste the code under that.

Best regards,
Rikard

Hi,

Thanks for sharing @guenni007 :-)

Best regards,
Rikard

Hi René,

Autoplay videos don’t work by default for the reasons stated by Mike and @guenni007. If you want to allow it anyway, then you could try this script to see if you have any luck with it:

// custom script: autoplay youtube videos on mobile devices
function ava_custom_script_autoplay_youtube_videos()
{
    ?>
    <script type="text/javascript">
        var tag = document.createElement('script');
        tag.id = 'avia-yt-iframe-api';
        tag.src = 'https://www.youtube.com/iframe_api';
        var firstScriptTag = document.getElementsByTagName('script')[0];
        firstScriptTag.parentNode.insertBefore(tag, firstScriptTag);

        var avia_players = document.querySelectorAll('.avia-video iframe[src*="youtube.com"]');

        var players = [];

        function onYouTubeIframeAPIReady() {
            avia_players.forEach(function(video, index) {
                players.push(new YT.Player(video.id, {
                    events: {
                        'onReady': onPlayerReady,
                    }
                }));
            });
        }

        function onPlayerReady(event) {
            event.target.mute();
            event.target.playVideo();
        }
    </script>
    <?php
}
add_action( 'wp_footer', 'ava_custom_script_autoplay_youtube_videos', 9999 );

Best regards,
Rikard

Hey kisys,

Are you referring to the Timeline element in the Layout Builder? If so, then it can be found in the Content Elements tab.

Best regards,
Rikard

Hi,

Thanks for that. I can’t say exactly what those settings will do unfortunately, but I would try to deactivate them all temporarily to see if that changes anything. If you don’t want to make any changes on that actual site, then maybe you could copy it to a staging site?

Best regards,
Rikard

Hi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi REDVY,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard