Page 401 – Support | Kriesi.at – Premium WordPress Themes

Forum Replies Created

Viewing 30 posts - 12,001 through 12,030 (of 93,569 total)

← 1 2 3 … 400 401 402 … 3,117 3,118 3,119 →

Author

Posts
August 24, 2022 at 4:44 pm in reply to: Why are there so many different "latest versions"? #1362651

Rikard
Keymaster

Hi,

Thanks for that. The login details you posted are not working though, please check and verify. If you have server error/security logs, then please share them with us as well.

Best regards,
Rikard

August 24, 2022 at 4:42 pm in reply to: Social icons not showing #1362650

Rikard
Keymaster

Hi,

Thanks for that. First off, could you try updating the theme to the latest version (5.1.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

August 24, 2022 at 4:38 pm in reply to: Button set in slider not linking to the url set #1362648

Rikard
Keymaster

Hi,

Thanks for the update. The latest version of the theme should hopefully resolve your problem, please try updating to that first of all.

Best regards,
Rikard

August 24, 2022 at 4:36 pm in reply to: Advanced layout builder not loading #1362647

Rikard
Keymaster

Hi,

Thanks for that. I’ve uploaded our latest development version of the theme for you, but the problem didn’t go away when your child was active. It did go away when I activated the new parent theme though, so it’s likely that the problem is coming from the child. Could you try removing everything from the child, then add your functions back one by one to see when the problem starts please?

Best regards,
Rikard

August 24, 2022 at 4:29 pm in reply to: Duplicator "Error 500 – Internal server error" #1362646

Rikard
Keymaster

Hi Alexandra,

The error screen seems to be server generated, that means that it’s not generated by WordPress. Your hosting provider should be in a better postion to help you out with this rather than us, please try reaching out to them. If you should need further help from us, then please share server error logs with us.

Thanks @guenni007 for helping out.

Best regards,
Rikard

August 24, 2022 at 4:22 pm in reply to: Button Color #1362644

Rikard
Keymaster

Hi,

Thanks for the update. I’m still not sure where exactly you want to place them? You can check the documentation here: https://kriesi.at/documentation/enfold/social-share-buttons/. If you need to customise them more, then you can add them to a new page layout, then copy the shortcodes. You would have to enable debug mode in order to see and copy shortcodes: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

Best regards,
Rikard

August 24, 2022 at 12:08 pm in reply to: Color Section Overlay #1362623

Rikard
Keymaster

Hey tsays,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

August 24, 2022 at 12:06 pm in reply to: Dialogue box not loading for advanced layout elements #1362621

Rikard
Keymaster

Hi,

Thanks for the update. There nothing in the theme which would intentionally decrease backend loading speed, so the answer to your question is no. Maybe increasing server performance would help even more though?

Best regards,
Rikard

August 24, 2022 at 10:38 am in reply to: critical error on home page #1362612

Rikard
Keymaster

Hi,

Thanks for the update. It seems to be working as expected on my end when I set your new page as the home page, I updated it a few times and I see no errors. Could you check on your end too please?

Best regards,
Rikard

August 24, 2022 at 10:09 am in reply to: Why are there so many different "latest versions"? #1362609

Rikard
Keymaster

Hi,

Are you running any security plugins on the site? If so, then those might be blocking the updates from coming through on the theme backend. If that is the case, then I would recommend that you use the Envato Markets plugin.

Best regards,
Rikard

August 23, 2022 at 8:13 pm in reply to: critical error on home page #1362561

Rikard
Keymaster

Hi,

Thanks for that. I’m seeing the error when updating the front page on my end too, I’m not sure where the page copy is though? And did you try setting the copy as the home page instead?

Best regards,
Rikard

August 23, 2022 at 8:10 pm in reply to: Updating the theme #1362558

Rikard
Keymaster

Hi Timothy,

Did you register your theme license? If not, then please try following this: https://kriesi.at/documentation/enfold/theme-registration/

If you need further help, then please post admin WordPress login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

August 23, 2022 at 8:08 pm in reply to: Easy Slider issue #1362557
Rikard
Keymaster
Hey cbroome12,

Thanks for the login details. I added this to Quick CSS, and it seems to have helped:
```
ul.avia-slideshow-inner {
  height: auto !important; 
}
```
Could you check on your end too please?

Best regards,
Rikard
August 23, 2022 at 7:59 pm in reply to: Dialogue box not loading for advanced layout elements #1362554

Rikard
Keymaster

Hey iwsdjb,

I’m not sure I fully understand the problem you are having. Could you give us step by step instructions on how to reproduce it please?

Best regards,
Rikard

August 23, 2022 at 7:53 pm in reply to: Button set in slider not linking to the url set #1362553

Rikard
Keymaster

Hi,

Thanks for that. Could you try updating the theme to the latest version (5.1.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

August 23, 2022 at 7:51 pm in reply to: Blog mobile in one column #1362552

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

August 23, 2022 at 7:50 pm in reply to: Blog articles link problem #1362551

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

August 23, 2022 at 7:49 pm in reply to: Wiedereröffnungsbadge für die Cookie-Anzeige #1362550

Rikard
Keymaster

Hi,

Thanks for the explanation @guenni007 :-)

Best regards,
Rikard

August 23, 2022 at 5:09 pm in reply to: Unable to change separator/whitespace size to thiner #1362536
Rikard
Keymaster
Hi,

Thanks for that. Please try this in Quick CSS:
```
.home #after_full_slider_1 .content {
    padding-top: 0;
    padding-bottom: 0;
}
```
Best regards,
Rikard
August 23, 2022 at 5:07 pm in reply to: Blog articles link problem #1362534

Rikard
Keymaster

Hi,

Thanks for update. What exactly is the post grip? If are using the Layout Builder to create your posts, then everything needs to be added to it manually. If you want to use the default WordPress editor, then you can simply select that on the edit page of the post.

Best regards,
Rikard

August 23, 2022 at 5:04 pm in reply to: Button Color #1362533

Rikard
Keymaster

Hi,

Thanks for the update. I’m not sure I understand your last reply, could you try to explain what you are looking to achieve a bit further please? If you have a screenshot highlighting your intentions, then please share that with us as well.

Best regards,
Rikard

August 23, 2022 at 4:55 pm in reply to: Backend font problem #1362532

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

August 23, 2022 at 4:54 pm in reply to: Elementor Icons #1362531

Rikard
Keymaster

Hi,

Thanks for the update. The two layout builders cannot be used together unfortunately. If you need more help with your Elementor elements, then maybe their support can help you out further?

Best regards,
Rikard

August 23, 2022 at 4:43 pm in reply to: Simple way to add to a post grid #1362527

Rikard
Keymaster

Hi,

Thanks for sharing @guenni007 :-)

Best regards,
Rikard

August 23, 2022 at 4:39 pm in reply to: Blog articles link problem #1362525

Rikard
Keymaster

Hey bantonb,

I updated the post which was blank, and it’s working as expected after that. Please review your site.

Best regards,
Rikard

August 23, 2022 at 4:34 pm in reply to: Image duplicates in uploads folder #1362524

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it

Best regards,
Rikard

August 22, 2022 at 4:34 pm in reply to: Why are there so many different "latest versions"? #1362421

Rikard
Keymaster

Hey solf,

Did you register your theme licenses? https://kriesi.at/documentation/enfold/theme-registration/. If the updates still won’t come through after that, then please try to install and configure this plugin: https://envato.com/market-plugin/

Best regards,
Rikard

August 22, 2022 at 4:31 pm in reply to: Theme updateerror and avia error redirect 404 #1362420

Rikard
Keymaster

Hi,

Thanks for the screenshots. Please try to replace footer.php and header.php in your child with the parent theme files, then add your customisations back in after that. If you need help with that, then please share FTP login details in private as well, and verify that you have backups of your site.

Best regards,
Rikard

August 21, 2022 at 3:20 pm in reply to: Unable to change separator/whitespace size to thiner #1362346

Rikard
Keymaster

Hey Sovietovic,

I’m not sure I fully understand what you are looking to adjust, could you post a screenshot highlighting your intentions please?

Best regards,
Rikard

August 21, 2022 at 3:17 pm in reply to: Theme updateerror and avia error redirect 404 #1362345

Rikard
Keymaster

Hi,

Thanks for the update. If your site breaks when updating it, then we would have to see the actual error in order to help you out. Could you copy the site to a staging site, and update there first maybe?

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 12,001 through 12,030 (of 93,569 total)

← 1 2 3 … 400 401 402 … 3,117 3,118 3,119 →